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Customer Feedback Jobs in Oregon (NOW HIRING)

Lively

Technical Customer Success Manager

OR · On-site +1

Maintain a high level of customer satisfaction by collecting and structuring customer feedback & working closely with internal teams to prioritize requests. * Learn Lively's Employer product ...

DHL eCommerce

Lead and manage a Customer Success team, providing guidance, mentorship, and performance feedback while fostering a collaborative and customer-centric culture. * Build and maintain strong ...

Burlington

Customer Service Lead - Part-Time

Gresham, OR · On-site

$17.80/hr

Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a ...

Epiq

Customer Success Manager

Portland, OR · Remote

Provide customer feedback that helps shape future product improvements This Role Is a Great Fit If You: * Have experience supporting customers in a SaaS, legal tech, or eDiscovery environment * Enjoy ...

NECSWS

Capture customer feedback and work with Product Management to improve the platform. RWE Subject Matter Expertise * Provide practical guidance on RWE methodologies and registry best practice.

Striim, Inc.

Head of Strategic Customer Engagement

OR · On-site +1

Foster strong cross-functional collaboration across Engineering, Product, Support, Sales, Alliances, and Technical Account Management while transforming customer feedback into product and operational ...

Accuenergy

Be Seen First

Sales Account Manager

Portland, OR · On-site

$58K - $62K/yr

Additionally, you will gather and communicate customer feedback to support continuous improvement while maintaining accurate CRM records, sales activity, and customer interactions shared by the full ...

Liberty Information Technology Limited

Influence roadmap decisions by incorporating customer feedback, business goals, technology opportunities, and market insights. * Communicate roadmap priorities and expected value delivery across ...

Quince

Senior Customer Experience Specialist

OR · Remote

$26/hr

Identify and escalate trends and patterns by monitoring recurring customer feedback, product issues, and friction points; synthesize insights with supporting evidence for leadership and cross ...

Staffingine LLC

Product Design Lead

Portland, OR · On-site

$200K/yr

Use data and customer feedback to drive continuous product improvement. * Partner cross-functionally with Product, Engineering, and Customer Success to align design goals with business objectives.

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Customer Feedback information

What is a customer feedback?

A Customer Feedback job involves collecting, analyzing, and responding to customer opinions, reviews, and surveys to improve products or services. Professionals in this role gather insights from various sources like emails, social media, and feedback forms. They work closely with teams in product development, marketing, and customer service to implement improvements. Strong communication and analytical skills are essential for success in this role.

What are the typical daily responsibilities of someone working in customer feedback?

A Customer Feedback professional is responsible for gathering, analyzing, and reporting customer opinions through surveys, interviews, or digital platforms. Daily tasks may include monitoring feedback channels, compiling and categorizing responses, and creating reports to share with relevant teams. They often collaborate with product, marketing, and customer support departments to relay insights and recommend improvements. The role may also involve responding to customer concerns and ensuring follow-ups are handled promptly, making analytical and communication skills essential.

What are the key skills and qualifications needed to thrive in the customer feedback position, and why are they important?

To excel in a Customer Feedback role, you need strong analytical abilities, communication skills, and experience with customer service or data collection, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, survey platforms, and feedback analysis tools is typically expected. Active listening, attention to detail, and the ability to provide constructive insights are key soft skills for this position. These competencies ensure accurate collection and effective interpretation of customer insights, driving meaningful improvements for the business.

What are the most commonly searched types of Customer Feedback jobs in Oregon?

The most popular types of Customer Feedback jobs in Oregon are:

What are popular job titles related to Customer Feedback jobs in Oregon?

For Customer Feedback jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Feedback jobs in Oregon look for?

The top searched job categories for Customer Feedback jobs in Oregon are:

Customer Feedback jobs near you
Infographic showing various Customer Feedback job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Technical Customer Success Manager

Lively

OR • On-site, Remote

Full-time

Posted 6 days ago

Job description

About the Role

Lively has an amazing Customer Success Team that has continued to grow and expand over these past few years. This Technical CSM role requires thorough knowledge of our products and offerings, but also the ability to assist our customers with their EDI or integration setups. With Lively being a cutting edge technology in the benefits industry, we are continually growing our offerings through multiple integration avenues in order to provide the best experience for our customers. You will have the opportunity to grow with these advancements and provide valuable input into the future of the product. As well as work on sharpening your troubleshooting and customer service skills. This role is perfect for you if you have a passion for technology, customer service, and healthcare. 

Responsibilities

  • Become a subject matter expert on customer support topics. 
  • Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
  • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
  • Maintain a high level of customer satisfaction by collecting and structuring customer feedback & working closely with internal teams to prioritize requests.
  • Learn Lively's Employer product functionality and understand the architecture and technical tools needed to help analyze and triage issues as they arise.
  • Write and manage technical documentation for internal teams and external customers.

Skills & Experience

  • 2+ years of client facing experience.
  • Exceptional level of customer support to enterprise customers.
  • Strong project management, organizational, and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Exceptional attention to detail.
  • Passion for technology and being a part of a fast-growing SaaS company.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering).
  • Skilled at writing feature requests or bug tickets for our product and engineering teams.
  • Basic understanding of EDI Feeds, SFTP, and API's.
  • Familiarity with Salesforce CRM.
  • Experience using Jira.
  • Proactive in your communication style, open to raising and escalating issues internally where necessary.
  • Willingness and flexibility to support high customer volume during our busy Open Enrollment season, roughly November through the end of January each year.
  • Comfortable working with a high level of adaptability and flexibility in a fast-paced environment.
  • You're driven; no one needs to push you to excel; it's just who you are.

If you are interested in applying, please submit your resume and complete the writing exercise below

Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.

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