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Virtual Customer Service Manager Jobs in Oregon (NOW HIRING)

Bi-Mart Corporation

Customer Service Manager

Sisters, OR

$21.40 - $24.05/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Bi-Mart Corporation

Customer Service Manager

Sisters, OR

$21.40 - $24.05/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Bi-Mart Corporation

Customer Service Manager

Sisters, OR · On-site

$21.40 - $24.05/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Bi-Mart Corporation

Customer Service Manager

Sisters, OR

$21.40 - $24.05/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Wilsonville Self Storage

Be Seen First

Part-Time Customer Service Manager

Wilsonville, OR · On-site

$16.80 - $20/hr

Wilsonville Self Storage is seeking a reliable and customer-focused Part-Time Customer Service Manager to support our facility on Saturdays and provide occasional coverage during the week as needed.

ITW Hobart Service

Service Manager

Coburg, OR

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

Jackson Automotive Group

Service Manager

Albany, OR · On-site

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

Jackson Automotive Group

Service Manager

Corvallis, OR · On-site

$78K - $132K/yr

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

Jackson Automotive Group

Service Manager

Albany, OR · On-site

$78K - $132K/yr

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

Pacific Islands Construction

Service Manager

Antelope, OR

$70K - $900K/yr

... customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager ... to lead our service department and help grow our repair and maintenance operations. This is a key ...

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Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Oregon

Virtual Customer Service Manager information

See Oregon salary details

$25.9K

$61.3K

$106.8K

How much do virtual customer service manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for virtual customer service manager in Oregon is $61,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Oregon? The most popular types of Virtual Customer Service jobs in Oregon are:
What are popular job titles related to Virtual Customer Service Manager jobs in Oregon? For Virtual Customer Service Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Oregon look for? The top searched job categories for Virtual Customer Service Manager jobs in Oregon are:
What cities in Oregon are hiring for Virtual Customer Service Manager jobs? Cities in Oregon with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Oregon as of July 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $61,321 per year, or $29.5 per hour.
Customer Service Manager

Customer Service Manager

SERVPRO of Southwest Portland

Portland, OR • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Benefits:
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Health insurance
  • Training & development

Customer Service Manager Job Summary
The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations.
Customer Service Manager Duties and Responsibilities
  • Recruit, hire and train new production technicians
  • Generate sales from production technicians to up-sell and cross-sell
  • Research strategies to further improve the customer experience
  • Schedule calendar for production technicians
  • Distribute work
  • Develop standards and procedures
  • Document customer service discussions and actions
  • Maintain accurate records and files of documentation
  • Provide sales goals and encouragement to achieve goals
  • Manage budget and expenses
  • Set and maintain all customer service procedures and policies
  • Record, organize, and file customer interactions and profile/account changes
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service
  • Address and resolve team and customer conflicts
  • Anticipate and resolve customer service issues
  • Maintain a professional workspace and workflow
  • Evaluate production technicians performance
Customer Service Manager Requirements and Qualifications
  • Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Self-motivated and self-directed
  • Comfortable in both a leadership and team-player role
  • Creative problem solver who thrives when presented with a challenge
  • Focused on customer service
  • High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for a positive customer experience and resolution