ZipRecruiter

Log In

1

Virtual Customer Service Manager Jobs (NOW HIRING)

Hobby Lobby Careers

Customer Service Manager

Roseville, MI · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Ontario, OH · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Manchester, NH · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Kansas City, MO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Milford, CT · On-site

$16.95 - $17.95/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

next page

Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager Jobs

Virtual Customer Service Manager information

See salary details

$24.5K

$58K

$101K

How much do virtual customer service manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for virtual customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

More about Virtual Customer Service Manager jobs
What cities are hiring for Virtual Customer Service Manager jobs? Cities with the most Virtual Customer Service Manager job openings:
What are the most commonly searched types of Virtual Customer Service jobs? The most popular types of Virtual Customer Service jobs are:
What states have the most Virtual Customer Service Manager jobs? States with the most job openings for Virtual Customer Service Manager jobs include:
What job categories do people searching Virtual Customer Service Manager jobs look for? The top searched job categories for Virtual Customer Service Manager jobs are:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Virtual Customer Service Representative

Virtual Customer Service Representative

Arias Agencies

Clearwater, FL • On-site

$14 - $19.25/hr

Other

Re-posted 22 days ago

Job description

Work from home! Awesome CEO, opportunity for advancement and great income earning potential! Here is a rewritten, high-converting job ad designed to grab attention, highlight your best perks immediately, and encourage a high volume of quality applications. Remote Customer Service Representative (100% Work From Home) Are you ready to ditch the commute and grow your career from the comfort of your own home? We are looking for a high-energy, empathetic Virtual Customer Service Representative to join our rapidly growing team! If you want to work under an incredible CEO who truly values your hard work, enjoy limitless opportunities for career advancement, and earn a great income—you’ve found your next career home. As the voice of our company, you will be the ultimate problem-solver, helping our customers navigate our products and resolving technical issues with a positive, can-do attitude. Why You’ll Love Working With Us: 100% Remote: Work completely from home! Incredible Leadership: Work alongside an awesome, supportive CEO. Career Growth: We love to promote from within—huge opportunities for advancement! Great Pay: Fantastic income-earning potential for top performers. What You’ll Be Doing: Be the Solution: Handle customer inquiries and resolve complaints with empathy and patience. Educate & Guide: Provide clear, accurate information about our expanding line of products and services. Troubleshoot: Act as a technical detective to investigate and resolve product issues and concerns. Stay Organized: Document interactions and update customer records accurately after each call. Become an Expert: Develop and maintain a deep, evolving knowledge base of what we offer so you can assist customers with confidence.

Apply