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Virtual Customer Service Manager Jobs (NOW HIRING)

IQVIA

Virtual Customer Engagement Specialist

Orlando, FL · On-site

$23 - $26.44/hr

... CRM and consistently providing accurate and complete information on the requested topic. * High ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

IQVIA

Virtual Customer Engagement Specialist

Orlando, FL

$23 - $26.44/hr

... CRM and consistently providing accurate and complete information on the requested topic. * High ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

Carlie C's IGA

Customer Service Manager

Durham, NC · On-site

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Hobby Lobby Careers

Customer Service Manager

Easton, PA

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

$89K - $165K/yr

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

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Virtual Customer Service Manager information

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$24.5K

$58K

$101K

How much do virtual customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for virtual customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

More about Virtual Customer Service Manager jobs
What cities are hiring for Virtual Customer Service Manager jobs? Cities with the most Virtual Customer Service Manager job openings:
What are the most commonly searched types of Virtual Customer Service jobs? The most popular types of Virtual Customer Service jobs are:
What states have the most Virtual Customer Service Manager jobs? States with the most job openings for Virtual Customer Service Manager jobs include:
What job categories do people searching Virtual Customer Service Manager jobs look for? The top searched job categories for Virtual Customer Service Manager jobs are:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Virtual Customer Service Assistant

Globe Life American Income Division

Jacksonville, FL • On-site, Remote

$13.75 - $18.75/hr

Full-time

Medical, Life

Posted 3 days ago

New

Job description

Remote Client Service Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Ignite Your Career with AO - Work From Home
Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful impact?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while delivering exceptional customer service and ongoing support.
Whether you're launching a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, leadership development, and long-term career growth.
What You'll Do
As a Remote Client Service Representative, you'll help clients understand their available benefits while building trusted, long-term relationships through outstanding service.
Client Support Responsibilities
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products and services clearly and professionally
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer service and follow-up support
  • Maintain accurate client records and documentation
  • Build long-term client relationships through trust, professionalism, and responsive service
Professional Development
  • Participate in virtual training and mentorship programs
  • Attend leadership development workshops and coaching sessions
  • Strengthen communication, customer service, and leadership skills
  • Learn industry products, systems, and best practices
  • Collaborate with a supportive remote team focused on shared success
What We Offer
100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling options
  • No commuting
  • Modern virtual work environment
Weekly Pay & Performance Bonuses
  • Weekly compensation
  • Performance-based bonuses
  • Leadership incentives
  • Recognition programs
Comprehensive Training & Mentorship
  • Structured onboarding
  • Weekly coaching and development
  • Leadership mentorship
  • Ongoing professional growth opportunities
Career Advancement
  • Performance-based promotions
  • Clear leadership pathways
  • Promotion from within
  • Long-term management opportunities
Additional Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Residual income opportunities
  • Union-supported work environment
  • Leadership conferences and incentive travel
  • Modern technology and virtual collaboration tools
Qualifications
We're looking for individuals who demonstrate:
  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Commitment to outstanding customer service
  • Self-motivation and strong work ethic
  • Ability to work independently in a remote environment
  • Adaptability and problem-solving abilities
  • Professionalism and integrity
  • Desire for continuous learning and career growth
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Client Relations
  • Retail
  • Hospitality
  • Healthcare
  • Education
  • Sales
  • Administrative Support
  • Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals.
Why Join AO?
At AO, we believe careers are built through mentorship, opportunity, and continuous growth.
Our culture is centered on:
  • Supporting working families
  • Developing future leaders
  • Recognizing performance and achievement
  • Encouraging collaboration and innovation
  • Creating opportunities for long-term career success
  • Providing the flexibility of a remote-first workplace

When you join AO, you'll become part of a team that values your contribution, invests in your development, and supports your long-term success.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're looking for a flexible remote career where you can grow professionally, help working families, and build long-term success, we'd love to hear from you.
Apply today and take the first step toward a rewarding career with AO.
Work From Home. Help Families. Grow Your Career. Build Your Future. 🚀

Apply