ZipRecruiter

Log In

1

Virtual Customer Service Manager Jobs in Minnesota

Hobby Lobby

Customer Service Manager

Maple Grove, MN · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager is responsible for leading the daily customer service and inside sales support operations for CRTG's industrial plastics distribution business. This role ensures ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager is responsible for leading the daily customer service and inside sales support operations for CRTG's industrial plastics distribution business. This role ensures ...

Exos

Customer Service Manager

Minneapolis, MN

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

Wendy's

Customer Service Manager

Albert Lea, MN · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Office Depot

Customer Service Manager

Stillwater, MN

The Customer Service Manager, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership ...

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

Wendy's

Customer Service Manager

Albert Lea, MN

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Hy-Vee, Inc.

Customer Service Manager

Maplewood, MN · On-site

$18 - $22.50/hr

Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates ...

Bob Boldt HVAC,LLC

Customer Service Manager

Burnsville, MN · On-site

$21 - $25/hr

Description The Customer Service Manager is the primary point of contact between customers, the schedule, and technicians in the field. This role manages inbound and outbound calls and texts, keeps ...

SpartanNash

Customer Service Manager

Litchfield, MN · On-site

$19 - $23/hr

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

next page

Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Minnesota

Virtual Customer Service Manager information

See Minnesota salary details

$24K

$56.8K

$98.9K

How much do virtual customer service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for virtual customer service manager in Minnesota is $56,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are the most commonly searched types of Virtual Customer Service jobs in Minnesota?

The most popular types of Virtual Customer Service jobs in Minnesota are:

What are popular job titles related to Virtual Customer Service Manager jobs in Minnesota?

For Virtual Customer Service Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Minnesota look for?

The top searched job categories for Virtual Customer Service Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Virtual Customer Service Manager jobs?

Cities in Minnesota with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,804 per year, or $27.3 per hour.

Customer Service Manager

Maple Grove, MN

Hobby Lobby Careers
Retail • 10K+ employees

6.3

Company rating: 6.3 out of 10

Based on 889 frontline employees who took The Breakroom Quiz

18th of 39 rated national retailers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Hobby Lobby Careersexternal

$20.15 - $21.15/hr

Full-time

Re-posted 17 days ago

Job description

New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:

  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting full-time range - $20.15 - $21.15 per hour

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

View All Hobby Lobby Jobs

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply