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Virtual Customer Service Manager Jobs in Minnesota

Dondelinger Ford CDJR

Service Manager

Grand Rapids, MN · On-site

$150K - $200K/yr

Service Manager - Dondelinger Ford Chrysler Dodge Jeep Ram Location: Grand Rapids / Cohasset, MN ... Drive key performance metrics: customer satisfaction (CSI), productivity, labor sales, and ...

Dondelinger Ford CDJR

Service Manager

Grand Rapids, MN · On-site

$150K - $200K/yr

Service Manager - Dondelinger Ford Chrysler Dodge Jeep Ram Location: Grand Rapids / Cohasset, MN ... Drive key performance metrics: customer satisfaction (CSI), productivity, labor sales, and ...

Boomerang Marine & Sports

Service Manager

Melrose, MN · On-site

$60K - $75K/yr

As a Service Manager you will use your customer service skills to assist customers and employees to provide the best customer experience while working through any Marine and Powersports service needs.

Dondelinger Ford CDJR

Service Manager

Grand Rapids, MN · On-site

$150K - $200K/yr

Service Manager - Dondelinger Ford Chrysler Dodge Jeep Ram Location: Grand Rapids / Cohasset, MN ... Drive key performance metrics: customer satisfaction (CSI), productivity, labor sales, and ...

Pomp's Tire Service

Service Manager

Rochester, MN · On-site

$55K - $65K/yr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

Hilltop Camper and RV

Service Manager

Melrose, MN · On-site

$60K - $75K/yr

As a Service Manager you will use your customer service skills to assist customers and employees to provide the best customer experience while working through any Marine and Powersports service needs.

Crisp & Green

Service Manager

Minneapolis, MN

Our Service Managers lead our front of house team focused on delivering an exceptional guest ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...

Hilltop Camper and RV

Service Manager

Melrose, MN · On-site

$60K - $75K/yr

As a Service Manager you will use your customer service skills to assist customers and employees to provide the best customer experience while working through any Marine and Powersports service needs.

Horizon Commercial Pools

Service Manager

Arden Hills, MN

$75K - $90K/yr

With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...

Horizon Chemical LLC

Service Manager

Saint Paul, MN · On-site

$75K - $90K/yr

With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...

Horizon Commercial Pools

Service Manager

Arden Hills, MN · On-site

$75K - $90K/yr

With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...

Minimizer

Customer Service

Blooming Prairie, MN · On-site

$15.75 - $21.25/hr

Customer Service Manager FLSA status: Exempt (salary) Jobs Supervised: none Job Summary Provides sales and product support by receiving and responding to customer telephone calls to ensure a high ...

Minimizer

Customer Service

Blooming Prairie, MN

$15.75 - $21.25/hr

Customer Service Manager FLSA status: Exempt (salary) Jobs Supervised: none Job Summary Provides sales and product support by receiving and responding to customer telephone calls to ensure a high ...

Minimizer

Customer Service

Blooming Prairie, MN · On-site

$15.75 - $21.25/hr

Customer Service Manager FLSA status: Exempt (salary) Jobs Supervised: none Job Summary Provides sales and product support by receiving and responding to customer telephone calls to ensure a high ...

Bobby & Steve's Auto World

Service Manager

Minneapolis, MN · On-site

$75K - $90K/yr

As a Service Manager, you'll be more than a leader-you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...

Hy-Vee

Service Manager

Plymouth, MN · On-site

$16 - $21/hr

Hy-Vee Service Manager Job Title: Service Manager Department: Grocery FLSA : Non-Exempt General ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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Showing results 41-60

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Minnesota

Virtual Customer Service Manager information

See Minnesota salary details

$24K

$56.8K

$98.9K

How much do virtual customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for virtual customer service manager in Minnesota is $56,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Minnesota? The most popular types of Virtual Customer Service jobs in Minnesota are:
What are popular job titles related to Virtual Customer Service Manager jobs in Minnesota? For Virtual Customer Service Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Minnesota look for? The top searched job categories for Virtual Customer Service Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Virtual Customer Service Manager jobs? Cities in Minnesota with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,804 per year, or $27.3 per hour.

Service Manager

Dondelinger Ford CDJR

Grand Rapids, MN • On-site

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Service Manager – Dondelinger Ford Chrysler Dodge Jeep Ram
Location: Grand Rapids / Cohasset, MN (Itasca County)
Compensation: $150,000 – $200,000+ (base + performance bonuses)
Employment Type: Full-Time
 
Join a Growing, Locally Owned Dealership
Dondelinger Ford CDJR is a trusted, family-oriented dealership serving Itasca County and surrounding communities. We're investing in our people, our facilities, and our future — and we're looking for a driven Service Manager to lead our service department to the next level. If you're a high-energy leader who thrives in a fast-paced environment, loves solving problems, and knows how to drive customer satisfaction and profitability, we want to talk to you.
 
What You'll Do:
  • Lead, coach, and develop a talented team of service advisors, technicians, and support staff
  • Oversee daily service operations, including workflow, scheduling, and quality control
  • Drive key performance metrics: customer satisfaction (CSI), productivity, labor sales, and profitability
  • Build strong relationships with customers, ensuring exceptional service experiences that turn one-time visitors into lifelong clients
  • Manage warranty claims, parts inventory coordination, and manufacturer compliance
  • Collaborate with sales, parts, and leadership teams to maximize dealership performance
  • Implement process improvements and best practices in a high-volume environment
What We're Looking For:
  • Proven experience as a Service Manager or strong Assistant Service Manager in an automotive dealership (Ford/Lincoln or CDJR experience preferred)
  • Strong leadership and people-development skills
  • Deep understanding of dealership service operations, fixed operations metrics, and manufacturer processes
  • Excellent communication and customer service skills
  • Ability to hit the ground running and contribute immediately to our growth
  • High integrity, positive attitude, and a results-driven mindset
What We Offer:
  • Competitive compensation package: $150k – $200k+ depending on experience and performance
  • Comprehensive benefits (health, dental, vision, 401(k), paid time off)
  • Opportunity to grow with a locally owned business

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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