ZipRecruiter

Log In

1

Virtual Customer Service Manager Jobs in Minnesota

Superior Fleet Solutions

Service Manager

Mankato, MN

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Pleasureland, Inc.

Service Manager

Shakopee, MN · On-site

$80K - $110K/yr

For over 55 years, our company has grown through a commitment to customer service, integrity, teamwork, and doing things the right way. As we continue to grow, the RV Service Manager role is ...

PleasureLand RV Center

Service Manager

Shakopee, MN

$80K - $110K/yr

For over 55 years, our company has grown through a commitment to customer service, integrity, teamwork, and doing things the right way. As we continue to grow, the RV Service Manager role is ...

Pleasureland Inc

Service Manager

Shakopee, MN · On-site

$80K - $110K/yr

For over 55 years, our company has grown through a commitment to customer service, integrity, teamwork, and doing things the right way. As we continue to grow, the RV Service Manager role is ...

Any Hour Group

Service Manager

Waseca, MN · On-site

The Service Manager will oversee the day-to-day operations of the Electrical, Sales and Insulation ... Ensuring high-quality service delivery, efficient operations, customer satisfaction, and other ...

Loram

Manager, Customer Service Desk

Hamel, MN · On-site

The Manager, Customer Service is responsible for leading a centralized team that supports both aftermarket customers and OEM machine sales by providing technical and non‑technical assistance ...

Loram

Manager, Customer Service Desk

Hamel, MN · On-site

The Manager, Customer Service is responsible for leading a centralized team that supports both aftermarket customers and OEM machine sales by providing technical and non-technical assistance related ...

Turbo Tim

Service Manager

Minneapolis, MN · On-site

As the Service Manager, you will oversee the daily operations of the service department, lead and ... Customer Experience: * Ensure a welcoming and professional environment for all customers ...

Orkin LLC

Service Manager

Owatonna, MN · On-site

$70K - $100K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin LLC

Service Manager

Albert Lea, MN · On-site

$70K - $100K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

C&B Operations LLC

Service Manager

Worthington, MN · On-site

The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising ...

C & B Operations

Service Manager

Worthington, MN · On-site

The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising ...

Erik's Bike Shop Inc

Service Manager

Saint Paul, MN · On-site

$15 - $25/hr

Service Manager Position Profile Reports To: Store Manager FLSA Status: Full-Time, Non-Exempt ... Ensuring each customer experiences the highest level of service. Additional Responsibilities To ...

next page

Showing results 1-20

People also search for

All JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Minnesota

Virtual Customer Service Manager information

See Minnesota salary details

$24K

$56.8K

$98.9K

How much do virtual customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for virtual customer service manager in Minnesota is $56,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Minnesota? The most popular types of Virtual Customer Service jobs in Minnesota are:
What are popular job titles related to Virtual Customer Service Manager jobs in Minnesota? For Virtual Customer Service Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Minnesota look for? The top searched job categories for Virtual Customer Service Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Virtual Customer Service Manager jobs? Cities in Minnesota with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Minnesota as of May 2026, with employment types broken down into 95% Full Time, 2% Part Time, 1% Temporary, and 2% Contract. Highlights an 33% Physical, 11% Hybrid, and 56% Remote job distribution, with an average salary of $56,804 per year, or $27.3 per hour.

Service Manager

Superior Fleet Solutions

Mankato, MN

Full-time

Posted 22 days ago

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules. It is the Service Manager's objective to meet or exceed the annual EBITDA, sales budget and inventory goals while fulfilling the customers' expectations for supply of product and service.

DUTIES & RESPONSIBILITIES

  • Oversee all Service functions and workspaces in the Service Center.
  • Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.
  • Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
  • Proactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.
  • Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
  • Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
  • Provide a quality check process on all work performed and the accuracy of Invoices.
  • Communicate and maintain good relations with vendor reps, dealers and subcontractors.
  • Keep a safe and clean workspace at all times
  • Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
  • Follow and abide by all industry standards, regulations, and laws
  • Help train new employees in company procedures, including safety and work processes
  • Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
  • Provide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.

EDUCATION & TRAINING

  • High school diploma or GED equivalent; bachelor's degree preferred
  • Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.

KNOWLEDGE & EXPERIENCE

  • proven track record in Service operations and customer service
  • Works well under pressure and manages stressful situations with ease
  • Strong customer service and salesmanship skills

SKILLS & ABILITIES

  • Ability to manage a P&L.
  • Ability to calculate productivity
  • Average oral and written communication skills

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply