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Entry Level Virtual Customer Service Jobs (NOW HIRING)

AO Globe Life

VIRTUAL Customer Service

$15.25 - $19.50/hr

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

AO Globe Life

VIRTUAL Customer Service

Atlanta, GA · On-site +1

$14.50 - $18.25/hr

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

Ail

VIRTUAL Customer Service

Atlanta, GA · On-site

$14.50 - $18.25/hr

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

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How much do entry level virtual customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level virtual customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an entry level virtual customer service representative?

Entry level virtual customer service jobs are remote positions where individuals assist customers via phone, email, chat, or video calls. These roles typically involve answering questions, resolving issues, processing orders, and providing information about products or services. They are designed for those new to the customer service field, often requiring minimal experience and offering on-the-job training. Working virtually allows employees to perform their duties from home or any location with a stable internet connection.

What skills and qualifications are needed for an entry level virtual customer service representative?

To thrive as an Entry Level Virtual Customer Service Representative, you need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk systems is typically required. Standout candidates demonstrate patience, active listening, and problem-solving skills to effectively support customers remotely. These abilities ensure efficient issue resolution, customer satisfaction, and positive brand representation in a virtual environment.

What are common challenges in an entry level virtual customer service role and how can I prepare for them?

Entry Level Virtual Customer Service representatives often encounter challenges such as managing high call volumes, adapting to different customer personalities, and resolving issues remotely without face-to-face interaction. To prepare, it's helpful to develop strong communication skills, practice patience, and become comfortable using various customer support platforms. Staying organized and learning to manage time efficiently also help in balancing multiple tasks and meeting performance targets in a virtual setting.

What is the difference between Entry Level Virtual Customer Service vs Virtual Administrative Assistant?

AspectEntry Level Virtual Customer ServiceVirtual Administrative Assistant
Required SkillsCommunication, problem-solving, basic computer skillsOrganization, scheduling, communication, basic tech skills
Work EnvironmentCustomer support platforms, chat, emailOffice management tools, email, calendar apps
Employer & Industry UsageRetail, tech, service industriesBusiness, nonprofit, corporate sectors

Entry Level Virtual Customer Service focuses on assisting customers via chat, email, or phone, emphasizing communication and problem-solving. Virtual Administrative Assistants handle scheduling, email management, and administrative tasks. While both roles require strong communication skills and basic tech knowledge, they serve different functions within organizations and are used across various industries.

What cities are hiring for Entry Level Virtual Customer Service jobs?

Cities with the most Entry Level Virtual Customer Service job openings:

What are the most commonly searched types of Virtual Customer Service jobs?

The most popular types of Virtual Customer Service jobs are:

What states have the most Entry Level Virtual Customer Service jobs?

States with the most job openings for Entry Level Virtual Customer Service jobs include:

Entry Level Virtual Customer Service jobs near you

Virtual Customer Service (Entry Level)

NextGen Real Estate

New York, NY

$17.50 - $23.75/hr

Full-time

Posted 28 days ago

Job description

As a Virtual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. You will serve as the first point of contact for our clients and will be responsible for addressing their inquiries, concerns, and requests in a timely and professional manner.

Key Responsibilities:

- Respond to customer inquiries and provide accurate and timely information about our products and services

- Handle customer complaints and resolve issues in a professional and efficient manner

- Manage and update customer accounts and records

- Proactively identify and escalate customer issues to the appropriate department for resolution

- Collaborate with other team members to ensure a seamless customer experience

- Meet and exceed customer service goals and metrics

- Continuously improve and enhance customer service processes to increase efficiency and customer satisfaction

Qualifications:

- High school diploma or equivalent; college degree preferred

- Excellent communication skills, both written and verbal

- Strong problem-solving and decision-making abilities

- Ability to multitask and manage time effectively

- Proficient in Microsoft Office and other basic computer skills

- Experience with customer relationship management (CRM) software is a plus

- Must be able to work independently and in a team environment

- Comfortable working in a fast-paced and constantly changing environment

We are looking for individuals who are passionate about delivering exceptional customer service and are eager to learn and grow in a dynamic and innovative company. If you are a self-starter with a positive attitude and excellent communication skills, we want to hear from you!

Join the NextGen Real Estate team and take the first step towards a rewarding career in the real estate industry. Apply now!

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