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Virtual Customer Assistant Jobs (NOW HIRING)

AO Globe Life

Virtual Customer Service

Jacksonville, FL · On-site +1

$14.75 - $20.25/hr

... ahead with virtual workshops, leadership conventions, and advanced technology. Incentive Trips & Team Bonding - Celebrate success with unforgettable experiences and lifelong connections.

Lennar

Virtual Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Join a Company that Empowers you to Build your Future The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting ...

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How much do virtual customer assistant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for virtual customer assistant in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Assistant, and why are they important?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do Virtual Customer Assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What are Virtual Customer Assistants?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.
More about Virtual Customer Assistant jobs
What cities are hiring for Virtual Customer Assistant jobs? Cities with the most Virtual Customer Assistant job openings:
Who are the top companies hiring for Virtual Customer Assistant jobs? The top employers for Virtual Customer Assistant jobs are:
What states have the most Virtual Customer Assistant jobs? States with the most job openings for Virtual Customer Assistant jobs include:
What job categories do people searching Virtual Customer Assistant jobs look for? The top searched job categories for Virtual Customer Assistant jobs are:
What are popular job titles related to Virtual Customer Assistant jobs? For Virtual Customer Assistant jobs, the most frequently searched job titles are:
Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.

Virtual Travel Assistant - Booking & Customer Care

Destination Careers

Washington, DC • Remote

$45K - $75K/yr

Other

Re-posted 12 days ago

Job description

Job Type: Work From Home | Flexible Schedule
 
Role Summary
We're looking for dependable individuals to support clients with travel bookings, primarily hotels and accommodations. This entry-level remote role is designed for people who want flexibility, training, and the option to grow within the travel industry.
What You'll Do
  • Support clients with booking inquiries
  • Learn how to research and secure hotel stays
  • Provide excellent virtual customer service
  • Follow simple systems and processes
  • Attend online trainings and team calls
What We Provide
  • 100% remote work
  • Flexible hours
  • Full training and support
  • Travel discounts and perks
  • Income opportunities with growth potential
$45,000 - $75,000 a year
Ready to learn more? Apply to attend an informational meeting and see if this is the right fit for you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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