ZipRecruiter

Log In

1

Virtual Customer Assistant Jobs (NOW HIRING)

AO Globe Life

Virtual Customer Service

Jacksonville, FL · On-site +1

$14.75 - $20.25/hr

... ahead with virtual workshops, leadership conventions, and advanced technology. Incentive Trips & Team Bonding - Celebrate success with unforgettable experiences and lifelong connections.

next page

Showing results 1-20

All JobsCustomer JobsVirtual Customer Assistant Jobs

Virtual Customer Assistant information

See salary details

$12

$17

$23

How much do virtual customer assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual customer assistant in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.
More about Virtual Customer Assistant jobs
What cities are hiring for Virtual Customer Assistant jobs? Cities with the most Virtual Customer Assistant job openings:
Who are the top companies hiring for Virtual Customer Assistant jobs? The top employers for Virtual Customer Assistant jobs are:
What states have the most Virtual Customer Assistant jobs? States with the most job openings for Virtual Customer Assistant jobs include:
What job categories do people searching Virtual Customer Assistant jobs look for? The top searched job categories for Virtual Customer Assistant jobs are:
What are popular job titles related to Virtual Customer Assistant jobs? For Virtual Customer Assistant jobs, the most frequently searched job titles are:
Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.

Virtual Customer Experience Advisor

Hope's Global Getaways

Remote

Other

Re-posted 14 days ago

Job description

About the job Virtual Customer Experience Advisor
About the Position
We are expanding our remote team and seeking individuals who are passionate about creating positive customer interactions. As a Virtual Customer Experience Advisor, you will help guide clients through various stages of their journey, provide helpful solutions, and ensure they receive attentive and professional support.
This role is ideal for someone who enjoys building relationships, communicating effectively, and delivering exceptional service in a virtual environment.
Key Functions

  • Engage with clients to provide assistance, information, and personalized support
  • Help clients navigate available services, resources, and options
  • Address questions and concerns while identifying appropriate solutions
  • Track ongoing requests and ensure timely communication throughout the process
  • Review and update client information within company systems
  • Assist with coordinating service-related details and follow-up activities
  • Maintain accurate documentation of client interactions and outcomes
  • Stay informed on company updates, procedures, and available resources
What We Offer
  • 100% remote opportunity
  • Flexible work schedule
  • Complete onboarding and training program
  • Ongoing guidance from experienced team members
  • Career development and advancement opportunities
  • Incentive and recognition programs
  • Travel-related discounts and exclusive benefits
  • Team-focused culture with continuous support
Candidate Requirements
  • Strong interpersonal and communication abilities
  • Professional written communication skills
  • Ability to manage multiple responsibilities efficiently
  • Strong organizational skills and attention to detail
  • Comfortable working independently in a remote environment
  • Basic computer proficiency and internet access
  • Minimum age of 18 years old
  • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other approved countries
Who Thrives in This Role?
  • Service-oriented and client-focused
  • Strong listeners with excellent communication skills
  • Resourceful when addressing questions and challenges
  • Organized and capable of managing priorities effectively
  • Adaptable to new tools, technology, and procedures
  • Interested in customer experience, hospitality, travel services, or remote professional opportunities

Apply