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Virtual Customer Assistant Jobs (NOW HIRING)

Activate Talent

This role is not a traditional virtual assistant position--you will be directly involved in customer-facing operations, internal systems management, and cross-team collaboration. You'll be expected ...

AJF Inspections

Client Care (Sales) Virtual Assistant LaunchPad Home Group, the leading national home inspection ... Proficiency with computers, mobile devices, and customer service software (preferred) * Strong time ...

Lennar

Virtual Customer Care Representative

Houston, TX

$15.25 - $20.75/hr

Virtual Customer Care Representative This is an in-office position Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their ...

Corpay

Corpay Virtual Career Fair

Brentwood, TN · On-site +1

$19 - $23/hr

In this role, you will provide excellent customer experience, assist with customer inquiries to ... Virtual interviews and meaningful conversations * Insight into current and upcoming roles Event ...

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How much do virtual customer assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual customer assistant in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Assistant, and why are they important?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

How do Virtual Customer Assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What are Virtual Customer Assistants?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

More about Virtual Customer Assistant jobs
What cities are hiring for Virtual Customer Assistant jobs? Cities with the most Virtual Customer Assistant job openings:
What are the most commonly searched types of Virtual Customer jobs? The most popular types of Virtual Customer jobs are:
Who are the top companies hiring for Virtual Customer Assistant jobs? The top employers for Virtual Customer Assistant jobs are:
What states have the most Virtual Customer Assistant jobs? States with the most job openings for Virtual Customer Assistant jobs include:
What job categories do people searching Virtual Customer Assistant jobs look for? The top searched job categories for Virtual Customer Assistant jobs are:
What are popular job titles related to Virtual Customer Assistant jobs? For Virtual Customer Assistant jobs, the most frequently searched job titles are:
Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.
Virtual Customer Service Representative

Virtual Customer Service Representative

Arias Agencies

Detroit, MI • Remote

$14.75 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Work from home!

Awesome CEO, opportunity for advancement and great income earning potential! Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services

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