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Virtual Customer Assistant Jobs in Michigan (NOW HIRING)

The Boutique COO

Virtual Assistant - Detroit

Detroit, MI · On-site +1

$22/hr

Complete a variety of virtual assistant tasks including scheduling, emailing, lead conversion management, research projects, data entry, and many more different types of projects * Professionally ...

Engaged Education

Virtual Mentor

Lansing, MI · On-site

$19 - $25.50/hr

Primary Function The LifeTech Academy Virtual Mentor establishes, nurtures, and maintains a working relationship with assigned LifeTech Academy mentees. The Virtual Mentor is responsible for timely ...

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Virtual Customer Assistant information

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How much do virtual customer assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual customer assistant in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.35 per hour, depending on experience, location, and employer.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do you become a virtual customer assistant?

To become a virtual customer assistant, candidates typically need strong communication skills, basic computer literacy, and experience with customer service. Many roles require a high school diploma or equivalent, and some employers prefer familiarity with customer relationship management (CRM) tools. Training is often provided, and the job usually involves working remotely with flexible schedules.

What are popular job titles related to Virtual Customer Assistant jobs in Michigan?

For Virtual Customer Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Assistant jobs in Michigan look for?

The top searched job categories for Virtual Customer Assistant jobs in Michigan are:

What are popular job titles related to Virtual Customer Assistant jobs in MI?

For Virtual Customer Assistant jobs in MI, the most frequently searched job titles are:

Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,396 per year, or $15.6 per hour.

Virtual Assistant - Detroit

The Boutique COO

Detroit, MI • On-site, Remote

$22/hr

Contractor

Posted 6 days ago

Job description

The Boutique COO supports business owners and founders and is looking for an excellent, self-starting, virtual assistant to join the team.
We're looking for someone to join us and grow with us as we're rapidly expanding!
Job Responsibilities:
  • Manages projects on behalf of our clients, managing and meeting deadlines
  • Complete a variety of virtual assistant tasks including scheduling, emailing, lead conversion management, research projects, data entry, and many more different types of projects
  • Professionally communicate with clients and adjust to their changing priorities, needs, and deadlines using their business values and processes as a guiding principle

Hours start at 20 hours per week and have potential to grow up to 40 hours per week as we grow. Schedule is flexible and largely weekday-based, with most project turnaround times being 1-2 days.
This is a remote position.
Requirements
Project Manager Qualifications / Skills:
  • Experience working in operations and administrative roles
  • Strong written and verbal communication skills, with the ability to tailor communication to a variety of styles and client priorities
  • Self-starter attitude; comfortable with an open-ended problem and creating a suggested plan from that
  • Project and process management, managing deadlines and several priorities
  • Critical thinking, if you think a client or project should be focused on something else
  • Strong organizational and analytical skills

Benefits
Why Join Us?
  • Remote Work: This is a fully remote position within the US, offering flexibility and work-life balance.
  • Flexible Hours: Start at 20 hours per week with the potential to grow.
  • Competitive Pay: Starting at $22/hour, with bonus opportunities of up to $10k annually.
  • Growth Opportunities: Ample potential for career growth and performance bonuses.

The Boutique COO is committed to social justice, including LGBTQ rights, women's rights, and civil rights, and provides services for individuals from a diverse array of races, ethnicities, national origins, sexual orientations, ages, religions, genders, educations, abilities and other identities. We do not tolerate or support discriminatory speech, hate speech, comments or actions against others based on their sex, gender, age, ethnicity, race, socio-economic status, disability, or other labels, or any physical, mental, or emotional abuse.

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