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Virtual Customer Assistant Jobs in Michigan (NOW HIRING)

Engaged Education

Virtual Mentor

Lansing, MI

$19 - $25.50/hr

Primary Function The LifeTech Academy Virtual Mentor establishes, nurtures, and maintains a working relationship with assigned LifeTech Academy mentees. The Virtual Mentor is responsible for timely ...

Ford Motor Company

Virtual Validation Engineer

Dearborn, MI · On-site +1

$115K - $192K/yr

We made history and now we work to transform the future - for our customers, our communities and ... Develop scripts to automate the building and running of virtual test environments. * Assist ...

McQuade Organization

$15 - $20.25/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Attend virtual training sessions, coaching meetings, and team development events. * Meet individual ...

McQuade Organization

$14 - $19/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Attend virtual training sessions, coaching meetings, and team development events. * Meet individual ...

McQuade Organization

$15 - $20.50/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Attend virtual training sessions, coaching meetings, and team development events. * Meet individual ...

McQuade Organization

$15.75 - $21.25/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Attend virtual training sessions, coaching meetings, and team development events. * Meet individual ...

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Virtual Customer Assistant information

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How much do virtual customer assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual customer assistant in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.

What are popular job titles related to Virtual Customer Assistant jobs in Michigan?

For Virtual Customer Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Assistant jobs in Michigan look for?

The top searched job categories for Virtual Customer Assistant jobs in Michigan are:

What are popular job titles related to Virtual Customer Assistant jobs in MI?

For Virtual Customer Assistant jobs in MI, the most frequently searched job titles are:

Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $32,396 per year, or $15.6 per hour.

Sales and Marketing Virtual Assistant

Jobs for Humanity

Detroit, MI

$21 - $28.25/hr

Full-time

Posted 8 days ago

Job description

Job Description

We're looking for a highly organized and proactive Virtual Assistant to help support our project managers, operation team members.

You will assist with a variety of tasks across data entry, operations, and general business administration. The ideal candidate is resourceful, detail-oriented, tech-savvy, and able to learn quickly in a fast-paced environment.

Responsibilities:

Defining and documenting business processes.
 Creating charts and graphics of data for reporting purposes.
Working with project management tools. 
 Assisting the lead generation team and other members as needed.
Assisting with a variety of tasks across data entry, operations, and general business administration.

Required Skills and Experience:

Exceptional communication skills, verbal and written.
Being punctual and quick to respond and communicate on a daily basis.
 Ability to organize and multitask successfully.
Basic knowledge of business procedures and strategies.
 Demonstrable experience with data analysis and research.
Great planning abilities.
 Incredibly fast learner.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply