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Virtual Customer Assistant Jobs in Michigan (NOW HIRING)

Michigan Virtual

Administrative Assistant

Lansing, MI · Hybrid

$19.15 - $21.12/hr

Provide support and customer service to Michigan Virtual constituents via telephone, e-mail, and face-to-face interactions. * May be called upon to assist with special projects and assume ...

HMG Careers

Virtual Sales Rep

Battle Creek, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Virtual Sales Rep

Saginaw, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Virtual Sales Rep

Flint, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Virtual Sales Rep

Inkster, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Virtual Sales Rep

Muskegon, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Virtual Sales Rep

Pontiac, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

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Virtual Customer Assistant information

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How much do virtual customer assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual customer assistant in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.35 per hour, depending on experience, location, and employer.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do you become a virtual customer assistant?

To become a virtual customer assistant, candidates typically need strong communication skills, basic computer literacy, and experience with customer service. Many roles require a high school diploma or equivalent, and some employers prefer familiarity with customer relationship management (CRM) tools. Training is often provided, and the job usually involves working remotely with flexible schedules.

What are popular job titles related to Virtual Customer Assistant jobs in Michigan?

For Virtual Customer Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Assistant jobs in Michigan look for?

The top searched job categories for Virtual Customer Assistant jobs in Michigan are:

What are popular job titles related to Virtual Customer Assistant jobs in MI?

For Virtual Customer Assistant jobs in MI, the most frequently searched job titles are:

Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,396 per year, or $15.6 per hour.

Globe Life Virtual Sales

Zuzick Organization of Globe Life

Warren, MI

$20 - $26.75/hr

Full-time

Posted 3 days ago

New

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

171st of 315 rated insurance

Job description

• Virtual client meetings

• Structured training & mentorship

• Performance-based compensation

• Leadership development opportunities

• Flexible work environment

Strong communication skills

Positive and professional attitude

Self-motivated

Coachable and willing to learn

Reliable and dependable

Comfortable working with people

Able to work independently

Goal-oriented

Basic computer skills

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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