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Virtual Customer Assistant Jobs in Michigan (NOW HIRING)

McQuade Organization

$14.75 - $20/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Attend virtual training sessions, coaching meetings, and team development events. * Meet individual ...

McQuade Organization

$14.75 - $20/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Attend virtual training sessions, coaching meetings, and team development events. * Meet individual ...

McQuade Organization

$15.25 - $21/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Attend virtual training sessions, coaching meetings, and team development events. * Meet individual ...

McQuade Organization

$15 - $20.25/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Attend virtual training sessions, coaching meetings, and team development events. * Meet individual ...

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Virtual Customer Assistant information

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How much do virtual customer assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual customer assistant in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.
What are popular job titles related to Virtual Customer Assistant jobs in Michigan? For Virtual Customer Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Assistant jobs in Michigan look for? The top searched job categories for Virtual Customer Assistant jobs in Michigan are:
What are popular job titles related to Virtual Customer Assistant jobs in MI? For Virtual Customer Assistant jobs in MI, the most frequently searched job titles are:
Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,396 per year, or $15.6 per hour.

Customer Enrollment Representative (Work From Home)

McQuade Organization

Ann Arbor, MI • Remote

$15.75 - $21.25/hr

Full-time

Re-posted 10 days ago

Job description

  • Assist clients virtually with enrolling in life insurance and supplemental benefit programs.
  • Explain available coverage options and answer customer questions with professionalism.
  • Conduct appointments via Zoom or phone with individuals who have requested information.
  • Verify customer information and accurately complete enrollment applications.
  • Build strong relationships by providing exceptional customer service before, during, and after enrollment.
  • Maintain accurate records using the company's CRM system.
  • Follow all company guidelines, compliance standards, and licensing requirements.
  • Attend virtual training sessions, coaching meetings, and team development events.
  • Meet individual performance goals while maintaining high customer satisfaction.

If you enjoy helping people, building relationships, and working from home, this could be an excellent career opportunity.

  • Excellent verbal and written communication skills.
  • Reliable internet connection and a quiet, professional home workspace.
  • Comfortable using Zoom, email, and basic computer applications.

Apply