ZipRecruiter

Log In

1

Virtual Customer Assistant Jobs in Michigan (NOW HIRING)

dbi

Customer Service Representative

Saginaw, MI

$15 - $20.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

Amazon

Process Assistant

Gaylord, MI · On-site

Amazon Process Assistant (Full-time) Since opening our virtual doors in 1995, we've been pushing ... Our entire business works hard to delight our customers - from the second an order is placed online ...

previous page

Showing results 41-60

All JobsCustomer JobsVirtual Customer Assistant JobsVirtual Customer Assistant Jobs in Michigan

Virtual Customer Assistant information

See Michigan salary details

$10

$15

$20

How much do virtual customer assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual customer assistant in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.
What are popular job titles related to Virtual Customer Assistant jobs in Michigan? For Virtual Customer Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Assistant jobs in Michigan look for? The top searched job categories for Virtual Customer Assistant jobs in Michigan are:
What are popular job titles related to Virtual Customer Assistant jobs in MI? For Virtual Customer Assistant jobs in MI, the most frequently searched job titles are:
Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,396 per year, or $15.6 per hour.

Training Program Assistant

MONROE COMMUNITY MENTAL HEALTH AUTHORITY

Monroe, MI • On-site

$21.11 - $26.39/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

ABOUT THE ORGANIZATION
  • Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
  • Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS
  • Bi-weekly pay
  • Vacation, sick, and personal time
  • Four medical plans to choose from, eligible first day of hire
  • Dental
  • Vision
  • Aflac
  • Disability and life insurance provided by the Agency, optional buy-ups
  • 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
  • YMCA corporate discount

DESCRIPTION
Summary:
The Training Program Assistant supports Monroe CMHA's learning and development operations by coordinating training activities, administering the Learning Management System (LMS), preparing training materials, and ensuring accurate documentation for compliance and audit readiness. This role enhances the employee learning experience by providing exceptional customer service, maintaining organized training workflows, and supporting onboarding and agency-wide training initiatives.
Essential Duties & Responsibilities
Training Coordination & Logistics
  • Schedule and organize training sessions, workshops, and seminars.
  • Coordinate presenters, facilitators, and external vendors.
  • Prepare training calendars, reminders, and communications.
  • Arrange venues, equipment, virtual meeting links, and supplies for training events.
  • Support new hire orientation and onboarding training logistics.

Learning Management System (LMS) Administration
  • Maintain training records, attendance logs, and certification databases.
  • Create courses, assign training, and troubleshoot user access issues.
  • Run compliance reports for supervisors, HR, and audits.
  • Track overdue training and assist with corrective follow-up.

Training Materials & Content Support
  • Assist in developing and formatting training manuals, presentations, and online learning resources.
  • Edit and brand digital learning content using Monroe CMHA templates.
  • Support micro-learning modules, handouts, and visual job aids.

Communication & Customer Service
  • Serve as a primary point of contact for training inquiries.
  • Provide timely, professional support to staff regarding training requirements, schedules, and LMS navigation.

Evaluation, Reporting & Continuous Improvement
  • Administer post-training surveys and compile feedback.
  • Prepare monthly and quarterly training dashboards.
  • Maintain audit-ready documentation for MDHHS, Joint Commission, CCBHC, Medicaid, and internal reviews.
  • Participate in process improvement initiatives to enhance training operations

Administrative Support
  • Perform correspondence, data entry, and general office tasks related to training operations.
  • Maintain organized digital and physical training files.
  • Support special projects within the HR and Training departments.

COMPETENCIES
Core Competencies
  • Organization & Time Management: Ability to prioritize tasks, coordinate multiple projects, and meet deadlines.
  • Communication & Interpersonal Skills: Strong verbal and written communication for engaging with trainers, employees, and vendors.
  • Attention to Detail: Accuracy in recordkeeping, formatting, and scheduling.
  • Technology Proficiency: Skilled in Microsoft Office Suite, LMS platforms, and virtual training tools such as Zoom, Teams, and 8x8.
  • Problem-Solving & Initiative: Anticipates training needs and resolves logistical challenges.
  • Confidentiality & Professionalism: Handles sensitive employee training data with discretion.
  • Adaptability & Teamwork: Works independently while supporting a collaborative training environment.

Preferred Competencies
  • Basic graphic design and content editing using Canva or Adobe.
  • Familiarity with adult learning principles and instructional design.
  • Experience facilitating or supporting virtual training sessions.

INDCMHPSJ
Education & Experience
  • Minimum of a high school diploma or equivalent
  • One year of administrative support experience.
  • Typing ability of 35 wpm, corrected.
  • Database administration experience.
  • Preferred: experience in training coordination, HR, or education settings.

Knowledge, Skills & Abilities
  • Telephone skills, verbal communication, listening, professionalism, and customer focus.
  • Ability to work in a complex, detail-oriented, deadline-driven environment.
  • Ability to read, analyze, and interpret information; write correspondence; maintain records; and solve practical problems
  • Proficiency in Microsoft Exchange, Outlook, Word, and other required applications.

CORPORATE COMPLIANCE RESPONSIBILITIES
  • Complies with all applicable laws, regulations, and standards governed under Medicare, Medicaid, MDHHS, Joint Commission, and other funding sources.
  • Adheres to all Monroe CMHA and CMHPSM policies, including Management of Information, Finance-Contract Management, Recipient Rights, Performance Improvement, Administration, Human Resources, Environment, and Provision of Care.
  • Maintains competence with HIPAA privacy and confidentiality requirements.
  • Works collaboratively within the Authority structure and demonstrates awareness of the impact of training operations on agency performance.

PHYSICAL & MENTAL REQUIREMENTS
  • Frequent sitting, standing, walking, and lifting up to 15 pounds.
  • Ability to communicate effectively in person and by phone.
  • Ability to collect data, establish facts, and draw valid conclusions.
  • Ability to manage multiple deadlines in a fast-paced environment.
  • MCMHA is a drug-free workplace.

Apply