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Virtual Customer Assistant Jobs in Michigan (NOW HIRING)

HMG Careers

Virtual Sales Rep

Jackson, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Virtual Sales Rep

Hamtramck, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Michigan Virtual

IT Application Specialist

Lansing, MI · On-site +1

$26.97 - $30.14/hr

Michigan Virtual is a Lansing-based nonprofit 501(c)(3) organization dedicated to advancing ... • Assist users with application functionality, workflows, and technology best practices. • ...

New

Ford

Virtual Validation Engineer

Dearborn, MI · On-site

$99.60 - $192.90/hr

We made history and now we work to transform the future - for our customers, our communities and ... Develop scripts to automate the building and running of virtual test environments. * Assist ...

Ford Motor Company

Virtual Validation Engineer

Dearborn, MI · Hybrid

$115K - $192K/yr

We made history and now we work to transform the future - for our customers, our communities and ... Develop scripts to automate the building and running of virtual test environments. Assist software ...

Talentoma

$5.6K - $6.0K/mo

... steps. • Assist with customer onboarding and scheduling activities. • Maintain accurate ... S.-based remote work environment. • Structured onboarding and role training. • Virtual ...

HMG Careers

Remote Customer Service and Sales

Flint, MI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

dbi

Customer Service

Grand Rapids, MI

$15.25 - $21/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

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Virtual Customer Assistant information

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How much do virtual customer assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual customer assistant in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.35 per hour, depending on experience, location, and employer.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do you become a virtual customer assistant?

To become a virtual customer assistant, candidates typically need strong communication skills, basic computer literacy, and experience with customer service. Many roles require a high school diploma or equivalent, and some employers prefer familiarity with customer relationship management (CRM) tools. Training is often provided, and the job usually involves working remotely with flexible schedules.

What are popular job titles related to Virtual Customer Assistant jobs in Michigan?

For Virtual Customer Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Assistant jobs in Michigan look for?

The top searched job categories for Virtual Customer Assistant jobs in Michigan are:

What are popular job titles related to Virtual Customer Assistant jobs in MI?

For Virtual Customer Assistant jobs in MI, the most frequently searched job titles are:

Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,396 per year, or $15.6 per hour.

Virtual Sales Rep

HMG Careers

Jackson, MI • Remote

$69K/yr

Full-time

Medical, Dental

Posted 23 days ago

Job description

Remote Insurance Representative | Flexible Schedule | Commission-Based

This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.

What We Offer
  • Remote, work-from-home career
  • Average first-year earnings of $69K through commissions and bonuses
  • Increased earning potential in later years through performance and renewals
  • Residual income opportunities through client renewals
  • Unionized position with stock options
  • Comprehensive benefits package including medical, dental, and prescription coverage
  • Ongoing training and mentorship from experienced managers
  • High-quality leads provided with no cold calling friends or family
  • Flexible scheduling within a career-focused structure
  • Advancement and recognition opportunities with promotion from within
  • Supportive and collaborative virtual team environment
Qualities We Value
  • Willingness to learn and be coached through structured training
  • Friendly, outgoing, and professional communication style
  • Genuine desire to help others by providing guidance and solutions
  • Strong verbal communication and relationship-building skills
  • Sales or customer service experience is helpful but not required
Qualifications
  • Laptop or desktop computer with a working camera
  • Insurance license required or willingness to obtain one
  • Basic computer skills
  • Must reside in North America including the United States or Canada
  • We do not hire candidates residing outside North America
Responsibilities
  • Contact provided leads to schedule virtual meetings with clients
  • Present benefit programs and assist clients with enrollment
  • Build and maintain strong client relationships
  • Work closely with your manager to set goals and achieve them