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Virtual Customer Assistant Jobs in Michigan (NOW HIRING)

dbi

Customer Service

Grand Rapids, MI

$15.25 - $21/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

dbi

Customer Service Representative

Saginaw, MI

$15 - $20.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

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How much do virtual customer assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual customer assistant in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.

What are popular job titles related to Virtual Customer Assistant jobs in Michigan?

For Virtual Customer Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Assistant jobs in Michigan look for?

The top searched job categories for Virtual Customer Assistant jobs in Michigan are:

What are popular job titles related to Virtual Customer Assistant jobs in MI?

For Virtual Customer Assistant jobs in MI, the most frequently searched job titles are:

Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $32,396 per year, or $15.6 per hour.

Property & Casualty Customer Service Representative

SPINX Company

Tecumseh, MI • On-site

$39K - $54K/yr

Other

Re-posted yesterday

Spinx rating

5.3

Company rating: 5.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

26th of 47 rated convenience stores

Job description

Job Title: Property and Casualty Customer Service Representative
FLSA Status: Non-Exempt
Agency: Insurance Circle
Reports To: Manager of Retail Operations
Work Location: In-Office
Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
Insurance Circle Agency, an independent insurance agency proudly operating as part of the Sequel Insurance Agencies family, has an exciting opportunity for a Property and Casualty Customer Service Representative. As a Sequel affiliated agency, we combine the personalized, relationship-driven service of a local agency with the resources, collaborations, and growth opportunities of a larger organization.
The Property and Casualty Customer Service Representative supports personal lines clients within Insurance Circle's retail insurance operations in the mid-Michigan area. This role is responsible for delivering high-quality service through virtual interactions, telephone communication, and in-person assistance for walk-in customers. The position requires a Michigan Property and Casualty license, prior experience in an independent agency environment, strong communication skills, and a solid understanding of personal lines insurance products and policy servicing.
Key Responsibilities:
  • Provide responsive, high-quality customer service to clients through virtual interactions, telephone support, and in-person assistance for walk-in traffic.
  • Answer policy-related questions, explain coverage details, and assist customers with servicing needs in a clear, professional, and timely manner.
  • Learn and maintain a strong understanding of company insurance products, carrier guidelines, and personal lines coverage options.
  • Navigate insurance carrier websites and internal systems to process policy changes, obtain information, and support customer requests.
  • Identify opportunities to offer new or additional insurance products that align with customer needs.
  • Respond to customer inquiries, assess needs, and recommend appropriate solutions or next steps.
  • Assist customers with claims questions, billing concerns, and payment-related issues, escalating matters when appropriate.
  • Document client conversations thoroughly, including inquiries, requested changes, recommendations, and action steps taken, within the agency management system.
  • Prepare and send newsletters, mail, and other customer correspondence as needed.
  • Build and maintain strong client relationships by delivering consistent, courteous, and knowledgeable service across all communication channels.
  • Manage multiple customer interactions throughout the day while maintaining accuracy, organization, and attention to detail in a fast-paced agency environment.
Qualifications & Skills:
  • Property & Casualty License in Michigan
  • At least 3 years of previous experience working as a customer service representative in Property and Casualty Insurance.
  • In-depth knowledge of personal lines insurance products and policy coverage.
  • Ability to multi-task.
  • Effective communication skills - both verbal and non-verbal.
  • Must be friendly and willing to help others.
  • Highly detail oriented with strong recall of data and details.
  • Basic computer and typing skills.
  • Actively listens and applies sound judgement in decision-making.
  • Must be able to quickly analyze all situations and solve problems efficiently.

Certificates, Licenses, Registrations: Property and Casualty License required.
Insurance Circle Agency is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Insurance Circle Agency participates in E-Verify.

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