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Virtual Customer Assistant Jobs (NOW HIRING)

Virtual Assist

AI-Enhanced Virtual Assistant

$21.75 - $29.25/hr

You'll play a key part in implementing AI solutions to improve business operations, customer ... Proven experience as a Virtual Assistant or in a similar administrative/support role * Highly tech ...

MCI Careers

Virtual Banker - 4X10 Shift

Savannah, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

MCI Careers

Virtual Banker - 4X10 Shift

Savannah, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

MCI Careers

Virtual Banker - Evenings

Savannah, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...

MCI Careers

Virtual Banker Mid-Shift

Savannah, GA · Remote

Respond to customer inquiries through phone, chat, and email. * Assist clients with account access ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...

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Virtual Customer Assistant information

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How much do virtual customer assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual customer assistant in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual customer assistant?

To thrive as a Virtual Customer Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented mindset help you stand out in this role. These skills ensure that customer inquiries are resolved efficiently and positively, enhancing satisfaction and loyalty in a remote service environment.

What is the difference between Virtual Customer Assistant vs Customer Service Representative?

AspectVirtual Customer AssistantCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or CRM toolsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online platforms, home officeCall centers, retail stores, or office settings
Industry UsageCommon in e-commerce, tech, and remote service industriesWidespread across retail, telecom, banking, and hospitality
Search & Comparison IntentOften searched for remote, online customer support rolesTypically searched for in-person or call-based customer support jobs

The Virtual Customer Assistant primarily works remotely using online tools, focusing on digital customer interactions, while the Customer Service Representative often works in person or over the phone in physical locations. Both roles require strong communication skills, but the Virtual Customer Assistant emphasizes remote work skills and digital platforms, making it ideal for those seeking flexible, online customer support jobs.

How do virtual customer assistants typically collaborate with other team members while working remotely?

Virtual Customer Assistants often use digital communication tools such as chat platforms, video calls, and project management software to stay connected with supervisors and colleagues. Regular team meetings and daily check-ins help ensure everyone is aligned on goals, updates, and customer issues. Collaboration may also involve sharing resources, troubleshooting complex customer problems together, and providing feedback to improve service processes. This remote teamwork fosters a supportive environment, even when team members are not physically in the same location.

What is a virtual customer assistant?

Virtual Customer Assistants (VCAs) are professionals or AI-powered tools that provide customer support remotely, often through online chat, email, or phone. They assist customers by answering questions, solving problems, processing orders, and guiding users through various services or products. The goal of a Virtual Customer Assistant is to enhance the customer experience by offering timely and efficient help, without requiring in-person interaction. Many businesses use VCAs to provide 24/7 support, improve customer satisfaction, and reduce operational costs.
More about Virtual Customer Assistant jobs
What cities are hiring for Virtual Customer Assistant jobs? Cities with the most Virtual Customer Assistant job openings:
Who are the top companies hiring for Virtual Customer Assistant jobs? The top employers for Virtual Customer Assistant jobs are:
What states have the most Virtual Customer Assistant jobs? States with the most job openings for Virtual Customer Assistant jobs include:
What job categories do people searching Virtual Customer Assistant jobs look for? The top searched job categories for Virtual Customer Assistant jobs are:
What are popular job titles related to Virtual Customer Assistant jobs? For Virtual Customer Assistant jobs, the most frequently searched job titles are:
Virtual Customer Assistant jobs near you
Infographic showing various Virtual Customer Assistant job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.

Virtual F&I Concierge

Group 1 Automotive, Inc.

Houston, TX

Full-time

Re-posted 9 days ago

Group 1 Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

79th of 150 rated car dealerships

Job description

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Group 1 Automotive, Inc. is seeking to hire a Virtual F&I Concierge. This position plays a critical role in supporting retail vehicle transactions by ensuring accurate documentation, compliance, funding, and coordination between Sales, Finance, Accounting, financial institutions, and customers.

The Virtual F&I Concierge serves as a key liaison between dealership Sales teams, Virtual Finance Managers, Accounting, lenders, and customers to support the successful completion of vehicle transactions. This role is responsible for reviewing, processing, and validating deal documentation while ensuring compliance with federal, state, lender, and dealership requirements.

This position requires strong attention to detail, the ability to work in a fast-paced environment, and strong communication skills to resolve documentation and funding issues while supporting a positive customer experience.


  • Support the Virtual Finance process by loading deals into the queue, transitioning customers to the Virtual Finance Manager, and reinforcing products and services presented during the transaction process
  • Prepare, review, and process vehicle transaction documents to ensure accuracy, completeness, funding eligibility, and compliance with dealership, lender, federal, and state requirements
  • Partner with Sales, Accounting, Virtual Finance Managers, dealership leadership, and financial institutions to support timely deal completion, funding resolution, and operational efficiency
  • Monitor finance contracts and proactively resolve funding, documentation, and lender-related issues within established timelines
  • Maintain accurate transaction records and supporting documentation
  • Ensure all transactions are completed in a legal, ethical, and policy-compliant manner while maintaining productivity standards
  • Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, coworkers, and vendors

  • Experience in automotive retail operations, including dealership finance, deal processing, documentation, funding, or accounting support
  • Strong understanding of vehicle sales documentation, finance contract processing, lender funding requirements, and dealership compliance standards
  • Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
  • High attention to detail and accuracy
  • Proficiency with dealership management systems and financial institution integration platforms
  • Ability to collaborate effectively across departments while maintaining professionalism in a customer-facing environment

Preferred

  • Experience supporting:
    • Virtual Finance processes
    • Dealership accounting operations
    • Automotive finance transactions
  • Familiarity with lender funding requirements and contract structuring processes

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.

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