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Virtual Customer Service Manager Jobs (NOW HIRING)

Chadwell Supply

Customer Service Manager

Tampa, FL · On-site

Overview The Customer Service Manager is responsible for the performance of the Customer Service Representatives, facilitating the sale of stock items to Chadwell Supply customers, as well as ...

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

Motocol

Customer Service Manager

Denver, CO · On-site

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Exos

Customer Service Manager

Minneapolis, MN

$20 - $24/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

Duravant

Customer Service Manager

Wood Dale, IL

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

Momentive

Customer Service Manager

Niskayuna, NY

$69K - $102K/yr

Customer Service Manager Summary: In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team ...

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Virtual Customer Service Manager information

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$24.5K

$58K

$101K

How much do virtual customer service manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for virtual customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

More about Virtual Customer Service Manager jobs
What cities are hiring for Virtual Customer Service Manager jobs? Cities with the most Virtual Customer Service Manager job openings:
What are the most commonly searched types of Virtual Customer Service jobs? The most popular types of Virtual Customer Service jobs are:
What states have the most Virtual Customer Service Manager jobs? States with the most job openings for Virtual Customer Service Manager jobs include:
What job categories do people searching Virtual Customer Service Manager jobs look for? The top searched job categories for Virtual Customer Service Manager jobs are:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service Manager

Customer Service Manager

Integrated Power Services

Rock Hill, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Integrated Power Services rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

136th of 238 rated repair and maintenance companies

Job description

Description
IPS is seeking dedicated Office and Customer Service Manager to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.
Responsibilities and Expectations:
As a Customer Service Manager for IPS, you will serve as the primary point of contact for our customers throughout their motor repair experience-from quote to delivery of the motor. The Customer Service Manager will be responsible for developing and training their team.
  • Develop and implement training programs that focus on customer service best practices, communication skills, product knowledge, and problem-solving
  • Responsible for overseeing the daily operations of the customer service department
  • Communicate with customers in all aspects.
  • Research and communicate with IPS vendors on parts and part delivery.
  • Assist in achieving financial targets set out by the Annual Operating Plan (AOP)
  • Develop and present quotations and technical and commercial proposals to customers.
  • Review customer purchase orders for accuracy and compliance with the quotation.
  • Help mediate critical issues with customers.
  • Ensure that all customer requirements, including inspections, data collection, and material delivery, are met.
  • Led the effort to improve key customer-facing metrics: (time to quote, approval to ship, and ship to invoice) as well as key IPS metrics: (margin performance vs. work plans, labor utilization, direct and indirect costs).
  • Work with the repair shop to determine the most efficient repair pricing for customers.
  • Review mechanic tear-down sheets to provide customers with the best possible pricing while achieving the best possible margins for the service center.
  • Review parts requested by mechanics to determine cost (get quotes on non-stock parts from the appropriate manufacturer) and order where appropriate.
  • Use in-house resources for assistance (SMEs).
  • Estimate labor hours for quoting purposes & material pricing. Determine if replacement is a more economical option.
  • Research historical pricing to determine the right price to win repair jobs.
  • Work with the sales team to alter pricing where appropriate.
  • Price Field Service jobs on a time and materials basis.
  • Input pricing for completed jobs and prep job for A/R to generate an invoice

Qualifications and Competencies:
  • Technical background with electrical and/or mechanical products preferred
  • 3 or more years of customer service experience in an industrial environment or equivalent education preferred
  • Excellent interpersonal skills, including the ability to build rapport with current and potential customers
  • Critical attention to detail
  • Excellent communication skills, both oral and written
  • Ability to understand, perform and retain various job-related training
  • Flexible with hours, overtime, and some weekend work

You'll thrive at IPS if you...
• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
Who We Are:
At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Benefits:
  • Paid Time Off
  • 401k Employer Match
  • On-the-job Training
  • Tuition Reimbursement Program
  • Medical, Dental, and Vision plans
  • Safety shoe & glasses reimbursement
  • And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
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