$23 - $26.44/hr
... CRM and consistently providing accurate and complete information on the requested topic. * High ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...
$23 - $26.44/hr
... CRM and consistently providing accurate and complete information on the requested topic. * High ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...
Phoenix, AZ · On-site
$23 - $26.44/hr
... CRM and consistently providing accurate and complete information on the requested topic. * High ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...
Phoenix, AZ · On-site
$23 - $26.44/hr
... CRM and consistently providing accurate and complete information on the requested topic. * High ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...
Customer Service Manager Apply now Job No: 542917 Work Type: Full-time Location: CASA GRANDE Categories: Management/Supervisor DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team ...
New
Customer Service Manager Apply now Job No: 542917 Work Type: Full-time Location: CASA GRANDE Categories: Management/Supervisor DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team ...
New
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Tempe, AZ · On-site
$55K - $60K/yr
Customer Service Manager Position Summary Rentex Audio Visual & Computer Rentals is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in ...
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Tempe, AZ · On-site
$55K - $60K/yr
Customer Service Manager Position Summary Rentex Audio Visual & Computer Rentals is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in ...
Tucson, AZ · On-site
Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...
Tucson, AZ · On-site
Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...
Tucson, AZ · On-site
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of ...
Tucson, AZ · On-site
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of ...
Phoenix, AZ · On-site
We are hiring immediately for a full-time Customer Service Manager in Phoenix AZ. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated ...
Phoenix, AZ · On-site
We are hiring immediately for a full-time Customer Service Manager in Phoenix AZ. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated ...
Tucson, AZ · On-site
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of ...
Tucson, AZ · On-site
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of ...
Phoenix, AZ · On-site
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of ...
Phoenix, AZ · On-site
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of ...
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Sedona, AZ · On-site
$19.25/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Sedona, AZ · On-site
$19.25/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
San Tan Valley, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
San Tan Valley, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
$22.8K - $29.3K
5% of jobs
$29.3K - $35.8K
14% of jobs
$38.3K is the 25th percentile. Wages below this are outliers.
$35.8K - $42.3K
16% of jobs
The median wage is $48.1K / yr.
$42.3K - $48.8K
17% of jobs
$48.8K - $55.2K
12% of jobs
$55.2K - $61.7K
9% of jobs
$63.2K is the 75th percentile. Wages above this are outliers.
$61.7K - $68.2K
11% of jobs
$68.2K - $74.7K
6% of jobs
$74.7K - $81.2K
5% of jobs
$81.2K - $87.6K
2% of jobs
$87.6K - $94.1K
3% of jobs
$22.8K
$54K
$94.1K
| Aspect | Virtual Customer Service Manager | Virtual Customer Support Specialist |
|---|---|---|
| Credentials | Customer service management experience, leadership skills | Customer service or support certifications, technical knowledge |
| Work Environment | Oversees teams, manages customer service strategies | Handles customer inquiries, provides technical support |
| Employer & Industry Usage | Retail, tech, service industries with team management | Tech companies, e-commerce, service providers |
| Search & Comparison Intent | Management, leadership, team oversight | Technical support, customer assistance |
The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.
8.1
Based on 53 frontline employees who took The Breakroom Quiz
62nd of 223 rated it services
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the company's sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization a/k/a Technology Enables Sales Organization (TESO) dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our TESO division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that in partnership with Health Monitor, we are currently looking for Virtual Customer Engagement Specialists to join our team. In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.
RESPONSIBILITIES
Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone
Advance listening and decision-making skills
Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment
Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
Ability to handle multiple tasks such as actively listening to our caller's need while navigating our CRM and consistently providing accurate and complete information on the requested topic.
High work ethic, reliable and punctual in reporting for scheduled work
Ability to be flexible as needed to meet the fluctuating business needs
Preferred Qualifications:
Minimum 2 years of business to business (BTB) sales experience
Minimum 1 year of inside sales experience
Pharmaceutical or Medical Device Experience
Exceptional verbal and written communication skills
Successful candidates will demonstrate the following competencies: Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability
#LI CES
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $23.00 - $26.44 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.
Health care and social assistance
10,000+ Employees
Durham, NC, US
