Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Scottsdale, AZ · On-site
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...
Customer Service Manager
Scottsdale, AZ · On-site
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...
Customer Service Manager
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Mesa, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Mesa, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Phoenix, AZ · On-site
$55K - $75K/yr
... customer service manager or team lead in a related fieldExperience with customer service software, CRM systems, and operational tools Experience managing or working alongside BPO teams strongly ...
Customer Service Manager
Phoenix, AZ · On-site
$55K - $75K/yr
... customer service manager or team lead in a related fieldExperience with customer service software, CRM systems, and operational tools Experience managing or working alongside BPO teams strongly ...
Customer Service Manager
Phoenix, AZ · On-site
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of ...
Customer Service Manager
Phoenix, AZ · On-site
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of ...
Customer Service Manager
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Scottsdale, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Scottsdale, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Higley, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Higley, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Virtual Customer Service Manager information
See Arizona salary details
$22.8K - $29.3K
5% of jobs
$29.3K - $35.8K
14% of jobs
$38.3K is the 25th percentile. Wages below this are outliers.
$35.8K - $42.3K
16% of jobs
The median wage is $48.1K / yr.
$42.3K - $48.8K
17% of jobs
$48.8K - $55.2K
12% of jobs
$55.2K - $61.7K
9% of jobs
$63.2K is the 75th percentile. Wages above this are outliers.
$61.7K - $68.2K
11% of jobs
$68.2K - $74.7K
6% of jobs
$74.7K - $81.2K
5% of jobs
$81.2K - $87.6K
2% of jobs
$87.6K - $94.1K
3% of jobs
$22.8K
$54K
$94.1K
How much do virtual customer service manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for virtual customer service manager in Arizona is $54,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.
What does a virtual customer service manager do?
A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.
What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?
To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.
How does a virtual customer service manager effectively lead and support a remote customer service team?
A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.
What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?
| Aspect | Virtual Customer Service Manager | Virtual Customer Support Specialist |
|---|---|---|
| Credentials | Customer service management experience, leadership skills | Customer service or support certifications, technical knowledge |
| Work Environment | Oversees teams, manages customer service strategies | Handles customer inquiries, provides technical support |
| Employer & Industry Usage | Retail, tech, service industries with team management | Tech companies, e-commerce, service providers |
| Search & Comparison Intent | Management, leadership, team oversight | Technical support, customer assistance |
The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.
What are the most commonly searched types of Virtual Customer Service jobs in Arizona? The most popular types of Virtual Customer Service jobs in Arizona are:
What are popular job titles related to Virtual Customer Service Manager jobs in Arizona? For Virtual Customer Service Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Arizona look for? The top searched job categories for Virtual Customer Service Manager jobs in Arizona are:
- Work From Home Brassring Srs
- Remote Customer Service Insurance
- Contract Remote Customer Service Rep
- Remote Chat Customer Service
- Wfm Customer Service Representative
- Work From Home Medtronic Customer Service
- At&T Customer Service Representative
- Work From Home Homebase Customer Service
- At Home Remote
- Remote Customer Service Trainee
What cities in Arizona are hiring for Virtual Customer Service Manager jobs? Cities in Arizona with the most Virtual Customer Service Manager job openings:
$18/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 15 days ago
Goodwill Of Central And Northern Arizona rating
5.5
Based on 24 frontline employees who took The Breakroom Quiz
651st of 771 rated non-profit organizations
Job description
3901 E Thunderbird Rd Phoenix Arizona, 85032, +1 (602) 2163928
Starting Pay :$18.00 Hourly
Position Description:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:
Minimum Qualifications (Education, Experience, Skills):
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( https://www.cisa.gov/be-cyber-smart/campaign ) to learn how to report it.
Starting Pay :$18.00 Hourly
Position Description:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:
- Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
- Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
- Conducts new goods inventory and ensures proper reporting.
- Reconciles and balances all daily paperwork.
- Ensures Team Members deliver excellent customer service to donors and customers.
- Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
- Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Transfers to different stores at any given time due to business needs.
- Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
- Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
- Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
- May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
- Processes complex sales transactions, including customer returns.
- Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
- Provides regular mentoring, training, and coaching to develop skills of Team Members.
- Plays critical role in driving company culture change efforts and change management processes.
- Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
- High School Diploma, GED, or equivalent work experience
- One-year work experience in Retail Management, preferred
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable for position
- Ability to speak and read English proficiently
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( https://www.cisa.gov/be-cyber-smart/campaign ) to learn how to report it.
What Goodwill Of Central And Northern Arizona employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Goodwill of Central Arizona
Sourced by ZipRecruiter
Industry
Charitable organizations
Company size
1,001 - 5,000 Employees
Headquarters location
Phoenix, AZ, US