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At&T Customer Service Representative Jobs in Arizona

TransPak

Customer Service Representative

Avondale, AZ · On-site

$19/hr

Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales ... At TransPak, we are building a diverse, inclusive and authentic workplace, so if you're excited ...

TransPak

Customer Service Representative

Goodyear, AZ · On-site

$19/hr

Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales ... At TransPak, we are building a diverse, inclusive and authentic workplace, so if you're excited ...

TransPak

Customer Service Representative

Surprise, AZ · On-site

$19/hr

Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales ... At TransPak, we are building a diverse, inclusive and authentic workplace, so if you're excited ...

transpak

Customer Service Representative

Surprise, AZ · On-site

$19/hr

Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales ... At TransPak, we are building a diverse, inclusive and authentic workplace, so if you're excited ...

transpak

Customer Service Representative

Goodyear, AZ · On-site

$19/hr

Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales ... At TransPak, we are building a diverse, inclusive and authentic workplace, so if you're excited ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this ... at a payment you can afford with the option to own it when you're ready. Plus, we offer 6 months ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18/hr

Looking for a qualified customer service representative for your business? Feel free to use this ... at a payment you can afford with the option to own it when you're ready. Plus, we offer 6 months ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

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All JobsAt&T Customer Service Representative JobsAt&T Customer Service Representative Jobs in Arizona

At T Customer Service Representative information

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$9

$17

$25

How much do at&t customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for at&t customer service representative in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an AT&T customer service representative?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, basic computer proficiency, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and the ability to navigate multiple systems simultaneously are typically required. Excellent problem-solving, patience, and active listening help representatives handle a wide range of customer inquiries and concerns. These skills are crucial to providing efficient support, maintaining customer satisfaction, and upholding AT&T’s service standards.

What are the typical challenges faced by AT&T customer service representatives, and how are they supported in overcoming them?

AT&T Customer Service Representatives often manage a high volume of customer inquiries, ranging from technical troubleshooting to account management and billing questions, which can sometimes be challenging during peak times. The role can occasionally involve handling dissatisfied customers or navigating complex service scenarios, but comprehensive training and ongoing support from supervisors help employees build confidence and expertise. Team collaboration and knowledge-sharing are encouraged, allowing representatives to learn from one another and resolve issues efficiently. AT&T also provides resources such as knowledge bases and escalation procedures so that employees have the tools they need to deliver excellent customer service.

Is AT&T customer service a good job?

AT&T Customer Service Representative is a role that involves assisting customers with billing, technical issues, and service inquiries, often requiring communication skills and familiarity with company systems. The job typically offers full-time hours, training, and opportunities for advancement, but job satisfaction can vary based on individual preferences and work environment. Overall, it is considered a stable position within the telecommunications industry.

What are the most commonly searched types of At&T Customer Service Representative jobs in Arizona?

The most popular types of At&T Customer Service Representative jobs in Arizona are:

What are popular job titles related to At&T Customer Service Representative jobs in Arizona?

For At&T Customer Service Representative jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching At&T Customer Service Representative jobs in Arizona look for?

The top searched job categories for At&T Customer Service Representative jobs in Arizona are:

What cities in Arizona are hiring for At&T Customer Service Representative jobs?

Cities in Arizona with the most At&T Customer Service Representative job openings:

At T Customer Service Representative jobs near you
Infographic showing various At&T Customer Service Representative job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Call Center Customer Service Representative

AT and T

Mesa, AZ • On-site

$25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 731 frontline employees who took The Breakroom Quiz

53rd of 99 rated telecommunications companies

Job description

This full-time position reports to 1355 W University Dr, Mesa, AZ location. If selected, you must be able to report to this location.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, you'll help our customers stay connected to what matters the most.
How you'll make an impact
As a Business Premier Service Consultant (Call Center Customer Service Representative), you'll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You'll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, you'll deliver excellent customer experience, collaborate with teams, and stay up to date with the latest technology and offerings.
What your day-to-day will look like
  • Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.
  • Simplify and explain customer bills, rate plans, and features of AT&T's products and services.
  • Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
  • Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
  • Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
  • Assist customers with the latest products and services, such as air cards, USB devices, AT&T-provided software and applications.
  • Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
  • Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
  • Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
  • Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency
Our Business Premier Service Consultants earn $25.25 USD per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

What we're looking for
  • At least one year of customer service experience preferred; call center experience preferred.
  • Flexibility to work any schedule during hours of operation is essential 5 am - 10 pm, Monday -Sunday (2 days off). Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
If you are considering jobs like Call Center Representative, Customer Service Representative, Tech Support Representative, or Call Center Agent, this career move would be a great fit!
#connectourcustomers
16000064
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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