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Virtual Customer Service Manager Jobs in Jackson, MS

Liveops

Remote Customer Service Agent

Brandon, MS · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Jackson, MS · Remote

$13.50 - $18/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Sharecare

Lead Customer Service Rep

Jackson, MS · On-site

... manage all their health in one place. Our comprehensive and data-driven virtual health platform is ... Customer Service - Escalations team member's primary responsibilities include:? * Handling ...

ITW Hobart Service

Service Manager

Jackson, MS · On-site

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

Logan's Roadhouse

Service Manager

Pearl, MS · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

Q5 Connections

Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

... services Manage large amounts of incoming calls Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Qualifications: Previous experience in customer ...

Q5 Connections

Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Manage large amounts of incoming calls * Follow communication procedures, guidelines, and policies * Take the extra mile to engage customers Qualifications: * Previous experience in customer service ...

Q5 Connections

Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

... services Manage large amounts of incoming calls Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Qualifications: Previous experience in customer ...

Morgan White Group

Customer Service Specialist

Ridgeland, MS · On-site

$14.75 - $19.50/hr

The Customer Service Specialist reports to the Customer Service Manager in the MWG-Administrators TPA Division. The position is a non-exempt, hourly role located at a MWG Call Center location in ...

Morgan White Group

Customer Service Specialist

Ridgeland, MS · On-site

$14.50 - $19.25/hr

The Customer Service Specialist reports to the Customer Service Manager in the MWG-Administrators TPA Division. The position is a non-exempt, hourly role located at a MWG Call Center location in ...

dbi

Alterations Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Use all systems to manage the customer flow to deliver five-star customer experience. * Meet all ...

dbi

Alterations Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Use all systems to manage the customer flow to deliver five-star customer experience. * Meet all ...

dbi

Alterations Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Use all systems to manage the customer flow to deliver five-star customer experience. * Meet all ...

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Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Jackson, MS

Virtual Customer Service Manager information

See Jackson, MS salary details

$21.4K

$50.5K

$88K

How much do virtual customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for virtual customer service manager in Jackson, MS is $50,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Jackson, MS? The most popular types of Virtual Customer Service jobs in Jackson, MS are:
What are popular job titles related to Virtual Customer Service Manager jobs in Jackson, MS? For Virtual Customer Service Manager jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Jackson, MS look for? The top searched job categories for Virtual Customer Service Manager jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Virtual Customer Service Manager jobs? Cities near Jackson, MS with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $50,541 per year, or $24.3 per hour.

Remote Customer Service Agent

Liveops

Brandon, MS • Remote

$15 - $20/hr

Contractor

Re-posted 23 hours ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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