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Virtual Customer Service Manager Jobs in Wisconsin

Bank Five Nine

Customer Service Manager

Oconomowoc, WI · On-site

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach ...

Poclain

Customer Service Manager

Sturtevant, WI · On-site

Customer Service Manager The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Ellsworth

Customer Service Manager

Germantown, WI · Hybrid

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Manager opportunity. This role reports ...

Paper Transport

Customer Service Manager

De Pere, WI · On-site

... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...

Paper Transport

Customer Service Manager

De Pere, WI

... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...

BibliU

Customer Service Manager

Superior, WI · On-site

$13/hr

Customer Service Manager Reports to: Store Manager Location: University of Wisconsin-Superior, 1605 Catlin Ave, Superior, Wisconsin 54880 Contract type: Part-Time, Permanent Working hours: 20 hours ...

BibliU

Customer Service Manager

Superior, WI · On-site

Customer Service Manager Reports to: Store Manager Location: University of Wisconsin-Superior, 1605 Catlin Ave,Superior, Wisconsin54880 Contract type: Part-Time, Permanent Working hours:20 hours per ...

BibliU

Customer Service Manager

Kenosha, WI · On-site

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 Contract type: Part-Time, Permanent Working hours: 20 hours per week ...

Meijer

Customer Service Manager

Oak Creek, WI

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

bibliu

Customer Service Manager

Superior, WI · On-site

$13/hr

Customer Service Manager Reports to: Store Manager Location: University of Wisconsin-Superior, 1605 Catlin Ave, Superior, Wisconsin 54880 Contract type: Part-Time, Permanent Working hours: 20 hours ...

bibliu

Customer Service Manager

Kenosha, WI · On-site

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 Contract type: Part-Time, Permanent Working hours: 20 hours per week ...

bibliu

Customer Service Manager

Superior, WI

$13/hr

Customer Service Manager Reports to: Store Manager Location: University of Wisconsin-Superior, 1605 Catlin Ave,Superior, Wisconsin54880 Contract type: Part-Time, Permanent Working hours:20 hours per ...

Meijer, Inc.

Customer Service Manager

Oak Creek, WI · On-site

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Wisconsin

Virtual Customer Service Manager information

See Wisconsin salary details

$24.7K

$58.5K

$101.9K

How much do virtual customer service manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for virtual customer service manager in Wisconsin is $58,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $70,700.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Wisconsin? The most popular types of Virtual Customer Service jobs in Wisconsin are:
What are popular job titles related to Virtual Customer Service Manager jobs in Wisconsin? For Virtual Customer Service Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Wisconsin look for? The top searched job categories for Virtual Customer Service Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Virtual Customer Service Manager jobs? Cities in Wisconsin with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Wisconsin as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,541 per year, or $28.1 per hour.
Customer Service Manager

Customer Service Manager

Bank Five Nine

Oconomowoc, WI • On-site

Full-time

Posted 14 days ago

Job description

Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.


This position is for our East Brookfield branch.

Essential Functions:

The Customer Service Manager responsibilities include:

  • Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
  • Leads by example and helps to create a positive environment.
  • Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
  • Ensures the staff delivers distinctive customer service.
  • Works to resolve internal and external customer issues promptly and courteously.
  • Ensures staff complies with established standards and regulations.
  • Resolves audit exceptions in a timely manner on an as needed basis.


The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.


Must Haves:

  • High school diploma or G.E.D.
  • At least 1+ year of experience in a retail banking environment
  • Basic keyboarding skills and the ability to navigate in a Windows environment

Preferred to Have:

  • Bachelors degree.
  • Coaching/training experience.
  • Experience with supervision or leadership of retail banking activities.
  • Audit/compliance expertise.
  • New accounts experience.


Why Bank Five Nine:

We’ve been in business over 167 years, and we’re just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859! We’re excited to be named a Top Place to Work for 17 years in a row and proud to be a place that people love to come to work every day.

We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals