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Virtual Customer Service Manager Jobs in Wisconsin

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

WAGO

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

Working under the direct supervision of the Customer and Order Services Manager, you will serve as the primary point of contact for our valued clients. In this role, you will handle inquiries ...

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence. As our Service Manager, you will oversee the daily ...

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

$60 - $80/hr

This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence. As our Service Manager, you will oversee the daily ...

Crane 1 Services, Inc.

Service Manager

Oak Creek, WI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Cintas Corporation

Service Manager

Madison, WI · On-site

$70 - $90/hr

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team ...

3M HEALTHCARE

Customer Service

Janesville, WI · On-site

Hy-Vee is seeking a Service Manager in the Grocery department. The role focuses on delivering prompt, courteous service, supervising store staff, and maintaining a positive atmosphere for customers ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Wisconsin

Virtual Customer Service Manager information

See Wisconsin salary details

$24.7K

$58.5K

$101.9K

How much do virtual customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for virtual customer service manager in Wisconsin is $58,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $70,700.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are the most commonly searched types of Virtual Customer Service jobs in Wisconsin?

The most popular types of Virtual Customer Service jobs in Wisconsin are:

What are popular job titles related to Virtual Customer Service Manager jobs in Wisconsin?

For Virtual Customer Service Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Wisconsin look for?

The top searched job categories for Virtual Customer Service Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Virtual Customer Service Manager jobs?

Cities in Wisconsin with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,541 per year, or $28.1 per hour.

Customer Service Department Manager

ULINE

Kenosha, WI • On-site

$85K - $100K/yr

Full-time

Medical, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 114 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,214 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 84%

    84% say they get enough training

    say they get enough training

Featured by Uline, based on 114 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Department Manager
Pay from $85,000 to $100,000 per year
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
  • Manage the daily activities of various Customer Service departments.
  • Evaluate team procedures and identify areas for improvement.
  • Review performance reports and suggest ways to increase efficiency.
  • Resolve escalated customer issues promptly.

Minimum Requirements
  • Bachelor's degree.
  • 3+ years of customer service management experience.
  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks
  • Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC)
#ZR-ILCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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