Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Service Manager
Portland, OR · On-site
Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:
New
Virtual Customer Service Manager information
See Oregon salary details
$25.9K - $33.3K
5% of jobs
$33.3K - $40.6K
14% of jobs
$43.4K is the 25th percentile. Wages below this are outliers.
$40.6K - $48K
16% of jobs
The median wage is $54.6K / yr.
$48K - $55.3K
17% of jobs
$55.3K - $62.7K
12% of jobs
$62.7K - $70K
9% of jobs
$71.7K is the 75th percentile. Wages above this are outliers.
$70K - $77.4K
11% of jobs
$77.4K - $84.7K
6% of jobs
$84.7K - $92.1K
5% of jobs
$92.1K - $99.4K
2% of jobs
$99.4K - $106.8K
3% of jobs
$25.9K
$61.3K
$106.8K
How much do virtual customer service manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for virtual customer service manager in Oregon is $61,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $74,000.00 per year, depending on experience, location, and employer.
What does a virtual customer service manager do?
A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.
What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?
To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.
How does a virtual customer service manager effectively lead and support a remote customer service team?
A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.
What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?
| Aspect | Virtual Customer Service Manager | Virtual Customer Support Specialist |
|---|---|---|
| Credentials | Customer service management experience, leadership skills | Customer service or support certifications, technical knowledge |
| Work Environment | Oversees teams, manages customer service strategies | Handles customer inquiries, provides technical support |
| Employer & Industry Usage | Retail, tech, service industries with team management | Tech companies, e-commerce, service providers |
| Search & Comparison Intent | Management, leadership, team oversight | Technical support, customer assistance |
The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.
What are the most commonly searched types of Virtual Customer Service jobs in Oregon? The most popular types of Virtual Customer Service jobs in Oregon are:
What are popular job titles related to Virtual Customer Service Manager jobs in Oregon? For Virtual Customer Service Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Oregon look for? The top searched job categories for Virtual Customer Service Manager jobs in Oregon are:
- Commission Remote Customer Service
- Work From Home 5Pm 10Pm
- Work From Home Anthem
- Work From Home Medtronic Customer Service
- Irs Csr
- Work From Home Customer Service Ups
- Home Based Txu Energy Customer Service
- Seasonal Customer Sales Support Representative
- Contract Sales Compensation Manager
- Monday Through Friday Virtual Customer Success Manager
What cities in Oregon are hiring for Virtual Customer Service Manager jobs? Cities in Oregon with the most Virtual Customer Service Manager job openings:
Other
This job post has expired today. Applications are no longer accepted.
Job description
Service Manager
Job Summary:
The Service Manager at Hannah Pet Hospital is responsible for ensuring an exceptional Member experience from the moment Members enter the hospital until they leave. This role involves managing the front desk team, overseeing client communications, and ensuring that the overall Member service processes are efficient and effective. The ideal candidate will have excellent interpersonal skills, a passion for Pet care, and experience in customer service management.
Key Responsibilities:
- Oversee the front desk operations, including appointment scheduling, Member check-in/check-out, and managing phone calls.
- Ensure that all Member interactions are handled with professionalism, compassion, and efficiency.
- Implement customer service protocols and standards to enhance the Member experience.
Team Leadership:
- Lead, train, and motivate the customer service team, ensuring high levels of performance and job satisfaction.
- Conduct regular team meetings to review performance, provide updates, and address any issues or concerns.
- Ability to hold teams accountable, ensuring work is completed with a timely manner.
- Manage staff scheduling to ensure adequate coverage during operating hours.
Member Communications:
- Manage and improve communication channels, including phone, email, and social media, to ensure timely and accurate responses to Member inquiries.
- Handle escalated Member concerns or complaints, working towards resolution in a professional and empathetic manner.
- Collect and analyze Member feedback to identify areas for improvement and implement necessary changes.
Operational Efficiency:
- Streamline Member service processes to improve efficiency and reduce wait times.
- Utilize practice management software to maintain accurate records and appointment scheduling.
- Collaborate with the veterinary team to ensure seamless coordination of care and services.
Qualifications:
- Minimum of 3 years of experience in a customer service management role, preferably in a veterinary or healthcare setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to communicate, verbal and written with all levels internally and externally effectively and professionally.
- Ability to handle stressful situations with a calm and professional demeanor.
- Positive attitude with the ability to take on initiatives and challenges in stride.
- Provide customer support via phone and electronic communications, inbound and outbound customer support.
Working Conditions:
- Full-time position with flexible hours, including some evenings and weekends.
- Fast-paced environment requiring multitasking and the ability to handle frequent interruptions.
- Interaction with a variety of Members and their Pets, requiring empathy and patience.
How to Apply:
Interested candidates must submit a resume and cover letter detailing their qualifications and experience.
Compensation details: 49900-55000 Yearly Salary
PI88ce4c5fc668-31181-41257765
About Hannah Pet Hospitals
Sourced by ZipRecruiter
Industry
Veterinary services
Company size
51 - 200 Employees
Headquarters location
Portland, OR, US
Year founded
2010