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Customer Experience Consultant Jobs (NOW HIRING)

TransUnion

SaaS Customer Experience Consultant

$20.25 - $25/hr

Consultant, Customer Experience As a SaaS - Customer Success Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a ...

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How much do customer experience consultant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer experience consultant in the United States is $46.89, according to ZipRecruiter salary data. Most workers in this role earn between $29.81 and $59.86 per hour, depending on experience, location, and employer.

What is a customer experience consultant?

As a customer experience consultant, you focus on improving customer service through direct contact with a business client. Your job duties include contacting customers to understand their needs, removing obstacles preventing customer satisfaction, and improving the overall customer experience in all segments of the funnel. A career as a customer experience consultant does not require you have formal qualifications or a college degree, although most employers require a high school diploma or equivalent. To excel in this career, you need strong communication and customer service skills; prior experience in the financial services industry is not necessary, but will set you ahead of other candidates.

Do customer experience consultants jobs require a degree?

Customer Experience Consultants typically do not require a specific degree, but a background in business, marketing, or communications can be beneficial. Strong communication skills, problem-solving ability, and experience with customer service or data analysis are often valued. Certifications in customer experience or related tools may enhance job prospects.

How do customer experience consultants typically collaborate with other departments to improve client satisfaction?

Customer Experience Consultants often work closely with teams such as sales, marketing, product development, and customer support to ensure a seamless and positive client journey. They gather and analyze customer feedback, identify pain points, and relay actionable insights to relevant departments. By facilitating cross-functional workshops or meetings, they help foster a culture of continuous improvement and alignment around customer-centric goals. This collaborative approach enables consultants to drive meaningful changes that directly enhance the overall customer experience.

What is the difference between Customer Experience Consultant vs Customer Service Manager?

AspectCustomer Experience ConsultantCustomer Service Manager
CredentialsRelevant degrees, certifications in CX or related fieldsCustomer service or management experience, leadership skills
Work EnvironmentConsulting firms, corporate CX teams, project-based rolesCustomer service departments, call centers, retail or service industries
Employer & Industry UsageUsed across industries to improve overall customer experienceUsed within organizations to manage customer service teams and operations

While both roles focus on enhancing customer interactions, a Customer Experience Consultant typically works on strategic projects to improve overall customer satisfaction across channels, often consulting for multiple clients or departments. In contrast, a Customer Service Manager oversees daily customer service operations within a company, managing teams and ensuring service quality. Both roles require strong communication skills and a customer-centric mindset, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a customer experience consultant, and why are they important?

To thrive as a Customer Experience Consultant, you need expertise in customer service principles, data analysis, and process improvement, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and empathy help you understand clients' needs and deliver actionable insights. These skills ensure you can effectively enhance customer journeys, drive satisfaction, and support business growth.

What does a customer experience consultant do?

A customer experience consultant analyzes and improves how customers interact with a company's products or services. They gather feedback, identify pain points, and develop strategies to enhance customer satisfaction and loyalty, often using data analysis and communication skills. Their work helps businesses create positive, consistent customer experiences across multiple channels.
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Customer Experience Consultant jobs near you
Infographic showing various Customer Experience Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $97,525 per year, or $46.9 per hour.

Customer Experience Consultant (Remote)

Travel With Lani

Remote

Other

Re-posted 22 days ago

Job description

Customer Experience Consultant (Remote)

Lexington, South Carolina, United States

$ 35,000.00 - None (US Dollar)

We are seeking outgoing individuals for our Customer Experience Consultant (Remote) positions.

As an Customer Experience Consultant (Remote), you will work from home coordinating vacation and corporate travel arrangements for clients nationwide and internationally.

This opportunity is ideal for individuals who enjoy helping others plan meaningful experiences and are interested in building something flexible around their schedule.

Roles & Responsibilities:

  • Research, create, and coordinate customized itineraries for clients

  • Review client preferences and budgets to design tailored travel plans

  • Arrange travel needs including airlines, hotels, car rentals, cruises, tours, and events

  • Communicate with clients before and after travel to ensure satisfaction

  • Assist with issues that may arise before, during, or after travel

  • Complete ongoing training and certifications within the industry

  • Attend webinars and supplier trainings to stay current on destinations and products

  • Remain informed on changes within the travel and tourism industry

Position Requirements:

  • Strong communication skills

  • Reliable internet access and a computer (recommended) or smartphone

  • Hospitality, customer service, or sales experience is helpful but not required

  • Personal travel experience is a plus

Benefits:

  • Full training provided

  • Flexible schedule (full-time or part-time options)

  • Work from home

  • Access to travel industry discounts

Apply