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Retail Customer Experience Associate Jobs (NOW HIRING)

TJX Companies

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer ... Trains and coaches Associates on personalizing the customer experience while promoting loyalty ...

KITH

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

Kith Customer Experience Associate Location: Chicago store Status: Part-Time Compensation: $18.00 ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

Amscot Financial

Customer Experience Associate

Orlando, FL · On-site

$15.50 - $20.50/hr

Customer Experience Associate Do you love helping people? Are you energized by creating great ... If you have experience in restaurants, retail, hospitality, or customer service, we'd love to meet ...

Kith

Customer Experience Associate

Honolulu, HI · On-site

$18 - $19/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

The Exchange

Customer Experience Associate

Fort Liberty, NC · On-site

$16 - $21.50/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... We offer various retail opportunities- from front-end cashiers or working in our various ...

Exchange

Customer Experience Associate

Fort Eisenhower, GA · On-site

$15 - $20/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... We offer various retail opportunities- from front-end cashiers or working in our various ...

Exchange

Customer Experience Associate

Fort Liberty, NC

$16 - $21.50/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... We offer various retail opportunities- from front-end cashiers or working in our various ...

The Exchange

Customer Experience Associate

Fort Jackson, SC · On-site

$15.50 - $20.50/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We ... We offer various retail opportunities- from front-end cashiers or working in our various ...

Kith

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

Amscot Financial

Customer Experience Associate

Palm Coast, FL · On-site

$14.75 - $19.75/hr

Customer Experience Associate Do you love helping people? Are you energized by creating great ... If you have experience in restaurants, retail, hospitality, or customer service, we'd love to meet ...

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Retail Customer Experience Associate information

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How much do retail customer experience associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for retail customer experience associate in the United States is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $15.87 per hour, depending on experience, location, and employer.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.
More about Retail Customer Experience Associate jobs
What cities are hiring for Retail Customer Experience Associate jobs? Cities with the most Retail Customer Experience Associate job openings:
What are the most commonly searched types of Retail Customer Experience jobs? The most popular types of Retail Customer Experience jobs are:
What states have the most Retail Customer Experience Associate jobs? States with the most job openings for Retail Customer Experience Associate jobs include:
What job categories do people searching Retail Customer Experience Associate jobs look for? The top searched job categories for Retail Customer Experience Associate jobs are:
Retail Customer Experience Associate jobs near you
Infographic showing various Retail Customer Experience Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $31,565 per year, or $15.2 per hour.

Customer Experience Associate

TJX Companies

San Jose, CA • On-site

$18.95 - $19.45/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
330 N. Capital Ave.
Location:
USA Marshalls Store 0174 San Jose CA
This position has a starting pay range of $18.95 to $19.45 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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