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Retail Customer Experience Manager Jobs (NOW HIRING)

Aaron's

Customer Experience Manager

Stockbridge, GA · On-site

With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a ... customer experience that is second to none. If you are looking for a company with passion and a ...

Michaels Stores

customer experience manager

Taunton, MA · On-site

$16 - $22.20/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

CRH

Customer Experience Manager

North Salt Lake, UT

... retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and ... Customer Experience Managers will ensure customers are serviced promptly and properly by training ...

Michaels Stores

Customer Experience Manager

Woodside, NY · On-site

$18 - $23.20/hr

Store - QUEENS-WOODSIDE, NY Deliver a customer centric shopping experience by managing and ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

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How much do retail customer experience manager jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for retail customer experience manager in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

How much does a customer experience manager earn?

A retail customer experience manager typically earns between $45,000 and $80,000 annually, depending on experience, location, and company size. Salaries can increase with additional skills such as data analysis or team leadership, and some roles offer performance-based bonuses.

Which retail store pays managers the most?

Among retail stores, luxury brands and high-end department stores tend to offer the highest salaries for retail customer experience managers, often exceeding $70,000 annually. Compensation varies based on location, store size, and experience, with some companies providing performance bonuses and benefits to attract top talent.

What's the highest paying job in retail?

The highest paying roles in retail often include senior executive positions such as Chief Retail Officer or Vice President of Retail, which can earn six-figure salaries. These roles typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and operations.

What does a customer experience manager do?

A retail customer experience manager oversees strategies to improve customer satisfaction and loyalty by ensuring positive interactions across the store or online. They analyze customer feedback, train staff on service standards, and implement initiatives to enhance the overall shopping experience. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Retail Customer Experience Manager, and why are they important?

To thrive as a Retail Customer Experience Manager, you need a solid background in retail operations, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) platforms, and retail analytics tools is typically required. Outstanding communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills and qualifications are essential for driving customer satisfaction, optimizing store performance, and fostering a positive shopping environment.

What does a Retail Customer Experience Manager do?

A Retail Customer Experience Manager is responsible for ensuring that customers have a positive and seamless experience in a retail environment. They oversee customer service policies, train staff on best practices, handle customer feedback, and implement strategies to improve satisfaction and loyalty. Their goal is to create an engaging shopping atmosphere while resolving issues efficiently, ultimately driving customer retention and sales growth.

What is the difference between Retail Customer Experience Manager vs Retail Sales Associate?

AspectRetail Customer Experience ManagerRetail Sales Associate
Primary FocusEnhancing overall customer experience and satisfactionDriving sales through direct customer interaction
Required SkillsCustomer service, leadership, problem-solvingProduct knowledge, communication, sales techniques
Work EnvironmentManagement, strategic planning, team oversightFrontline sales floor, direct customer engagement
Common CertificationsCustomer service certifications, management trainingSales training, product certifications

The Retail Customer Experience Manager focuses on improving the overall shopping experience and managing teams, while the Retail Sales Associate primarily engages with customers to make sales. Both roles require strong customer service skills, but the manager role involves strategic planning and leadership, whereas the associate role emphasizes direct sales and product knowledge.

How does a Retail Customer Experience Manager typically collaborate with other departments to improve store performance?

A Retail Customer Experience Manager works closely with sales, marketing, merchandising, and operations teams to ensure a seamless customer journey. This collaboration often involves sharing customer feedback, developing training for front-line staff, and implementing strategies to enhance service quality. By fostering cross-departmental communication, the manager helps align store initiatives with broader business objectives, ultimately driving customer satisfaction and store performance.
What cities are hiring for Retail Customer Experience Manager jobs? Cities with the most Retail Customer Experience Manager job openings:
What are the most commonly searched types of Retail Customer Experience jobs? The most popular types of Retail Customer Experience jobs are:
What states have the most Retail Customer Experience Manager jobs? States with the most job openings for Retail Customer Experience Manager jobs include:
Retail Customer Experience Manager jobs near you
Retail Customer Experience Manager

Retail Customer Experience Manager

Michaels Stores, Inc.

Birmingham, AL • On-site

Part-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 944 frontline employees who took The Breakroom Quiz

645th of 727 rated retailers

Job description

Store - BIRM-BROOK HIGHLAND, AL
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
  • Retail management experience preferred

Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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