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Retail Customer Experience Manager Jobs (NOW HIRING)

aan

Customer Experience Manager

Kendall, FL

Customer Experience Manager Summary: Under the direction of the Store Manager, has the general ... The CEM must be able to communicate with multiple departments, buyers, management, and retail store ...

Michaels Stores

Customer Experience Manager

Spring, TX · On-site

Store - HSTN-SPRING/WEST, TX Deliver a customer centric shopping experience by managing and ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

Stord

Customer Experience Manager

North Haven, CT

... retail giants. Stord manages over $10 billion of commerce annually through its fulfillment ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...

Merola Tile

Customer Experience Manager

Englishtown, NJ · On-site

$80K - $100K/yr

The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring ...

talentpluto

Customer Experience Manager

New York, NY · Hybrid

The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth ...

Weis

Customer Experience Manager

Edgewater, MD · On-site

Promotes excellent customer relations by instilling positive customer focused behavior with ... Minimum 3 years' experience in management of retail or related field. RATE OF PAY AND BENEFITS The ...

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How much do retail customer experience manager jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for retail customer experience manager in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

How much does a customer experience manager earn?

A retail customer experience manager typically earns between $45,000 and $80,000 annually, depending on experience, location, and company size. Salaries can increase with additional skills such as data analysis or team leadership, and some roles offer performance-based bonuses.

Which retail store pays managers the most?

Among retail stores, luxury brands and high-end department stores tend to offer the highest salaries for retail customer experience managers, often exceeding $70,000 annually. Compensation varies based on location, store size, and experience, with some companies providing performance bonuses and benefits to attract top talent.

What's the highest paying job in retail?

The highest paying roles in retail often include senior executive positions such as Chief Retail Officer or Vice President of Retail, which can earn six-figure salaries. These roles typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and operations.

What does a customer experience manager do?

A retail customer experience manager oversees strategies to improve customer satisfaction and loyalty by ensuring positive interactions across the store or online. They analyze customer feedback, train staff on service standards, and implement initiatives to enhance the overall shopping experience. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Retail Customer Experience Manager, and why are they important?

To thrive as a Retail Customer Experience Manager, you need a solid background in retail operations, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) platforms, and retail analytics tools is typically required. Outstanding communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills and qualifications are essential for driving customer satisfaction, optimizing store performance, and fostering a positive shopping environment.

What does a Retail Customer Experience Manager do?

A Retail Customer Experience Manager is responsible for ensuring that customers have a positive and seamless experience in a retail environment. They oversee customer service policies, train staff on best practices, handle customer feedback, and implement strategies to improve satisfaction and loyalty. Their goal is to create an engaging shopping atmosphere while resolving issues efficiently, ultimately driving customer retention and sales growth.

What is the difference between Retail Customer Experience Manager vs Retail Sales Associate?

AspectRetail Customer Experience ManagerRetail Sales Associate
Primary FocusEnhancing overall customer experience and satisfactionDriving sales through direct customer interaction
Required SkillsCustomer service, leadership, problem-solvingProduct knowledge, communication, sales techniques
Work EnvironmentManagement, strategic planning, team oversightFrontline sales floor, direct customer engagement
Common CertificationsCustomer service certifications, management trainingSales training, product certifications

The Retail Customer Experience Manager focuses on improving the overall shopping experience and managing teams, while the Retail Sales Associate primarily engages with customers to make sales. Both roles require strong customer service skills, but the manager role involves strategic planning and leadership, whereas the associate role emphasizes direct sales and product knowledge.

How does a Retail Customer Experience Manager typically collaborate with other departments to improve store performance?

A Retail Customer Experience Manager works closely with sales, marketing, merchandising, and operations teams to ensure a seamless customer journey. This collaboration often involves sharing customer feedback, developing training for front-line staff, and implementing strategies to enhance service quality. By fostering cross-departmental communication, the manager helps align store initiatives with broader business objectives, ultimately driving customer satisfaction and store performance.
What cities are hiring for Retail Customer Experience Manager jobs? Cities with the most Retail Customer Experience Manager job openings:
What are the most commonly searched types of Retail Customer Experience jobs? The most popular types of Retail Customer Experience jobs are:
What states have the most Retail Customer Experience Manager jobs? States with the most job openings for Retail Customer Experience Manager jobs include:
Retail Customer Experience Manager jobs near you
Customer Experience Manager

Customer Experience Manager

aan

Kendall, FL

Other

Re-posted 8 days ago

Job description

Job Title: Customer Experience Manager

Summary: 

Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and deposits. The Customer Experience Manager will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CEM must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries. 

Duties and Responsibilities: 

  • Efficiently and accurately controlling cash handling operations 
  • Record till overages and shortages 
  • Preparing tills for the following day 
  • Preparing bank deposits 
  • Making change order deposits 
  • Cashier · Operate cash terminals and verify purchase price · Process payments · Clean and maintain cash office · Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management Returns · Knowledge of BrandsMart USA return and exchange policies · Handle all customer inquiries quickly in a courteous and efficient manner · Must be able to provide a solution with minimum supervision · In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center Customer Service · Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner. · Assist customers with delivery related inquiries · Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications: 

  • 2+ years cash handling experience in a retail environment 
  • High school diploma required 
  • College degree preferred 

Required Skills and Competencies: 

  • Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests, and similar written materials. 
  • Basic English language writing skills for completion of orders, request (intercompany and faxed requests) and other necessary correspondence as may be required. 
  • Fluency in spoken English (or another language as may be required for a specific location) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend responses. 
  • Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of merchandise and quantities as may be required. 
  • Ability to grasp and lift or otherwise move goods weighing up to fifty pounds at a distance of twenty feet. 
  • Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers and customer inquiries. 
  • Ability to stand and continuously perform essential job functions with minimal direct supervision for a complete selling shift which can be as much as a ten and one quarter hours, with as much as two thirty minute meal breaks and three fifteen minute breaks. 

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.  

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