ZipRecruiter

Log In

1

Retail Customer Experience Manager Jobs (NOW HIRING)

Michaels Stores

customer experience manager

Geneva, IL · On-site

$16 - $22.20/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

Mouser

Customer Experience Manager

Mansfield, TX

Experience working with digital commerce platforms, ERP systems, or CRM platforms. * Familiarity with API integrations, EDI transactions, or procurement automation technologies. * Professional ...

Tuckernuck

Customer Experience Manager

Washington, DC · On-site +1

Position Overview The Customer Experience Manager is responsible for leading and developing Tuckernuck's Customer Experience (CX) team to deliver a best-in-class, brand-right customer journey across ...

SPX

How you will make an Impact (Job Summary) The Customer Experience Manager is responsible for the endtoend customer journey for CCTV capital equipment purchases and aftermarket support, from initial ...

Five Below

Customer Experience Manager

Memphis, TN · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Five Below

Customer Experience Manager

NJ

$18.92/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Minneapolis, MN · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Kenosha, WI · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Kansas City, MO · On-site

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

next page

Showing results 1-20

All JobsRetail Customer Experience Manager Jobs

Retail Customer Experience Manager information

See salary details

$11

$22

$35

How much do retail customer experience manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for retail customer experience manager in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retail Customer Experience Manager, and why are they important?

To thrive as a Retail Customer Experience Manager, you need a solid background in retail operations, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) platforms, and retail analytics tools is typically required. Outstanding communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills and qualifications are essential for driving customer satisfaction, optimizing store performance, and fostering a positive shopping environment.

What does a Retail Customer Experience Manager do?

A Retail Customer Experience Manager is responsible for ensuring that customers have a positive and seamless experience in a retail environment. They oversee customer service policies, train staff on best practices, handle customer feedback, and implement strategies to improve satisfaction and loyalty. Their goal is to create an engaging shopping atmosphere while resolving issues efficiently, ultimately driving customer retention and sales growth.

What is the difference between Retail Customer Experience Manager vs Retail Sales Associate?

AspectRetail Customer Experience ManagerRetail Sales Associate
Primary FocusEnhancing overall customer experience and satisfactionDriving sales through direct customer interaction
Required SkillsCustomer service, leadership, problem-solvingProduct knowledge, communication, sales techniques
Work EnvironmentManagement, strategic planning, team oversightFrontline sales floor, direct customer engagement
Common CertificationsCustomer service certifications, management trainingSales training, product certifications

The Retail Customer Experience Manager focuses on improving the overall shopping experience and managing teams, while the Retail Sales Associate primarily engages with customers to make sales. Both roles require strong customer service skills, but the manager role involves strategic planning and leadership, whereas the associate role emphasizes direct sales and product knowledge.

How does a Retail Customer Experience Manager typically collaborate with other departments to improve store performance?

A Retail Customer Experience Manager works closely with sales, marketing, merchandising, and operations teams to ensure a seamless customer journey. This collaboration often involves sharing customer feedback, developing training for front-line staff, and implementing strategies to enhance service quality. By fostering cross-departmental communication, the manager helps align store initiatives with broader business objectives, ultimately driving customer satisfaction and store performance.
What cities are hiring for Retail Customer Experience Manager jobs? Cities with the most Retail Customer Experience Manager job openings:
What are the most commonly searched types of Retail Customer Experience jobs? The most popular types of Retail Customer Experience jobs are:
What states have the most Retail Customer Experience Manager jobs? States with the most job openings for Retail Customer Experience Manager jobs include:
Retail Customer Experience Manager jobs near you
Customer Experience Manager

Customer Experience Manager

Michaels Stores, Inc.

Phillipsburg, NJ • On-site

$16.25 - $22.30/hr

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 933 frontline employees who took The Breakroom Quiz

631st of 713 rated retailers

Job description

Store - ALLENTOWN-PHILLIPSBURG, NJ
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
  • Retail management experience preferred

Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$16.25 - $22.30
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster

What Michaels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply