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Retail Customer Experience Supervisor Jobs (NOW HIRING)

Kith

Customer Experience Supervisor

New York, NY

$26 - $28/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in ... REQUIREMENTS Experience: * 2-3 years management experience in retail customer centric environment ...

Kith

Customer Experience Supervisor

New York, NY

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in ... REQUIREMENTS Experience: * 2-3 years management experience in retail customer centric environment ...

Kith

Customer Experience Supervisor

New York, NY

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in ... REQUIREMENTS Experience: * 2-3 years management experience in retail customer centric environment ...

Kith

Customer Experience Supervisor

Brooklyn, NY · On-site

$26 - $28/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in ... REQUIREMENTS Experience: * 2-3 years management experience in retail customer centric environment ...

Kith

Customer Experience Supervisor

Chicago, IL

$28/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in ... REQUIREMENTS Experience: * 2-3 years management experience in retail customer centric environment ...

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Retail Customer Experience Supervisor information

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How much do retail customer experience supervisor jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for retail customer experience supervisor in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

How does a Retail Customer Experience Supervisor typically collaborate with other departments to improve customer satisfaction?

A Retail Customer Experience Supervisor regularly works with sales associates, inventory teams, and management to ensure that the customer journey is smooth and positive. This collaboration often involves sharing customer feedback, coordinating promotional events, and identifying areas for staff training. By fostering open communication across departments, supervisors can quickly address issues, streamline processes, and implement improvements that enhance overall customer satisfaction. This cross-functional teamwork is essential for maintaining high service standards and achieving store goals.

What are the key skills and qualifications needed to thrive as a Retail Customer Experience Supervisor, and why are they important?

To thrive as a Retail Customer Experience Supervisor, you need strong leadership, customer service expertise, and retail operations knowledge, often supported by experience in frontline retail roles or a relevant associate degree. Familiarity with point-of-sale (POS) systems, inventory management software, and customer feedback platforms is critical. Outstanding communication, problem-solving, and conflict resolution skills help you motivate teams and resolve customer issues effectively. These competencies ensure smooth store operations, high customer satisfaction, and a positive team environment, which are vital for retail success.

What are Retail Customer Experience Supervisors?

Retail Customer Experience Supervisors are professionals responsible for overseeing the quality of customer service within a retail environment. They manage front-line staff, resolve customer complaints, and implement strategies to enhance the shopping experience. Their duties often include training employees, monitoring performance metrics, and ensuring that company policies are followed. By fostering a positive customer atmosphere, they help drive sales and maintain customer loyalty.
More about Retail Customer Experience Supervisor jobs
What job categories do people searching Retail Customer Experience Supervisor jobs look for? The top searched job categories for Retail Customer Experience Supervisor jobs are:
Retail Customer Experience Supervisor

Retail Customer Experience Supervisor

TJX Companies

Woodmere, OH • On-site

$14.50 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 686 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
27149 Chargrin Blvd
Location:
USA TJ Maxx Store 0488 Woodmere OH
This position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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