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Customer Success Operations Analyst Jobs in Georgia

Evident ID

Customer Success Manager

Atlanta, GA · Remote

... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

The role requires strong mentoring, operational discipline, executive presence, forecasting rigor ... Day-to-day experience using AI to advance on CS needs, speed up analysis and achievement of ...

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

We enable enterprises and service providers to automate their operations through both deterministic ... Experience analyzing and optimizing existing processes in the Customer Success department * Strong ...

Tractian

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... driving maintenance operational excellence and enhancing their reliability programs ... Strong analytical and problem-solving skills, with a focus on continuous improvement. * Bachelor ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with ... Strong analytical and problem-solving skills. * Ability to identify commercial opportunities while ...

Carter's, Inc.

Operations Analyst

Atlanta, GA · On-site

Order management • Proactively monitors and analyzes customer purchase orders and all related ... Success starts from within, and we have several paths from which you can choose to enhance your ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with ... Strong analytical and problem-solving skills. * Ability to identify commercial opportunities while ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify and capitalize on opportunities to enhance client operations through strategic upselling ... Advanced problem-solving abilities and strong client needs analysis skill * High School Diploma or ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with ... Strong analytical and problem-solving skills. * Ability to identify commercial opportunities while ...

TRACTIAN

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... driving maintenance operational excellence and enhancing their reliability programs ... Strong analytical and problem-solving skills, with a focus on continuous improvement. * Bachelor ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with ... Strong analytical and problem-solving skills. * Ability to identify commercial opportunities while ...

Allegion

Customer Success Specialist

Alpharetta, GA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Identify and capitalize on opportunities to enhance client operations through strategic upselling ... Advanced problem-solving abilities and strong client needs analysis skill * High School Diploma or ...

Aston Carter

Operations Analyst

Atlanta, GA · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Waste Operations Analyst is an entry-level position that supports commercial and specialized ... Prepare reports, maintain documentation, and update customer and vendor information within company ...

Allegion, PLC

Customer Success Specialist

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify and capitalize on opportunities to enhance client operations through strategic upselling ... Advanced problem-solving abilities and strong client needs analysis skill * High School Diploma or ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify and capitalize on opportunities to enhance client operations through strategic upselling ... Advanced problem-solving abilities and strong client needs analysis skill * High School Diploma or ...

Allegion

Customer Success Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify and capitalize on opportunities to enhance client operations through strategic upselling ... Advanced problem-solving abilities and strong client needs analysis skill * High School Diploma or ...

ADEX

Customer Success Advocate

Atlanta, GA · On-site

Customer Success Advocate Assist new customer contacts at Google with onboarding processes ... Strong problem-solving and analytical abilities. Ability to work independently and as part of a ...

Truly Good Foods

Customer Support Supervisor

Lithia Springs, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Atlanta Description The Customer Success Supervisor ensures our customers not only receive ... Operational Excellence • Analyze team performance data, customer feedback, and process efficiency ...

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Showing results 41-60

All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Georgia

Customer Success Operations Analyst information

See Georgia salary details

$12

$28

$47

How much do customer success operations analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer success operations analyst in Georgia is $28.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $34.09 per hour, depending on experience, location, and employer.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What are popular job titles related to Customer Success Operations Analyst jobs in Georgia?

For Customer Success Operations Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Georgia look for?

The top searched job categories for Customer Success Operations Analyst jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Operations Analyst jobs?

Cities in Georgia with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $59,284 per year, or $28.5 per hour.

Customer Success Manager

Evident ID

Atlanta, GA • Remote

Full-time

Posted 27 days ago

Job description

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.

In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.

Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you’ll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews. You’ll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager, you’ll develop your skills in customer engagement, project management, customer service and cross functional collaboration.

Candidates must be based in the greater Atlanta area.

Key Responsibilities
Customer Relationship & Account Management
  • Serve as the primary point of contact for assigned customer accounts post-sale
  • Build trusted advisor relationships with customer stakeholders and executives
  • Lead onboarding, ongoing enablement, and regular business reviews
 
Adoption & Value Realization
  • Drive product adoption aligned to customer goals and use cases
  • Proactively identify risks to retention and take action to mitigate churn
  • Ensure customers clearly understand and achieve measurable value from Evident’s solutions
  • Own solution design and configuration during implementation, translating customer risk/compliance requirements into platform configuration 
  • Serve as the internal expert on how insurance and compliance requirements map to platform rules and decisioning logic
 
Renewals & Expansion
  • Own customer renewals 
  • Identify and support expansion opportunities based on customer needs and outcomes
  • Maintain accurate forecasting and account health reporting
 
 
Cross-Functional Collaboration
  • Partner with Sales, Support, Product, and Engineering to advocate for customers
  • Provide structured feedback on customer trends, product gaps, and opportunities
  • Coordinate internal resources to resolve issues and deliver a strong customer experience
 
Operational Excellence
  • Maintain accurate account data, notes, and health metrics in CRM
  • Follow defined Customer Success processes while helping improve them over time
  • Contribute to playbooks, best practices, and scalable CS motions
Requirements
  • 3–6+ years of experience in Customer Success, Account Management, or a related client-facing role
  • Prior experience in an onboarding or implementation role
  • Experience managing a book of business with renewal and retention responsibility
  • Experience working with insurance certificates (COIs), policy documents, or contract/compliance requirements - ability to read & interpret coverage terms, limits, and endorsements 
  • Ability to translate complex business or contractual requirements into system configurations (workflow rules, decisioning logic, or similar platform setup) 
  • Strong communication and presentation skills, including executive-level conversations
  • Proven ability to manage multiple accounts and priorities simultaneously
  • Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
  • Experience in SaaS, B2B technology, identity, security, or compliance solutions
  • Familiarity with customer health scoring and success metrics
  • Experience supporting mid-market and/or enterprise customers
  • Data-driven mindset with the ability to translate insights into action
Why Evident?
• Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!
• Competitive pay package, including base pay and stock options
• Full medical, dental, vision benefits and 401K
• Unlimited PTO
• Paid parental leave to support you and your family
• Home internet stipend, virtual events, & more!
• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.