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Customer Success Operations Analyst Jobs (NOW HIRING)

Conga

Senior Sales Operations Analyst

Boston, TX · On-site

Senior Sales Operations Analyst Locations: Boston, MA or Houston, TX Reports to: (Sr. Director ... Support stakeholders across Customer Success, Finance, and RevOps with data-driven analysis Systems ...

Tebra

Head of Customer Success & Operations

About the Role The Founding Head of Customer Success & Operations is a high-conviction hire for Tebra's Innovation team - and one of the most demanding. This is a hands-on, high-touch role that ...

BitSight

Customer Success AI Operations Lead

Boston, MA · On-site

... data analysis. * We invented the cyber ratings industry in 2011 * Over 3000 customers trust ... This role sits at the intersection of Customer Success, operations, AI, data, systems, and workflow ...

BitSight

Customer Success AI Operations Lead

Boston, MA · Remote

... data analysis. * We invented the cyber ratings industry in 2011 * Over 3000 customers trust ... This role sits at the intersection of Customer Success, operations, AI, data, systems, and workflow ...

DNV GL

Customer Account Success Intern

Portland, OR · On-site

... how customer success, operations, and go to market teams work together to deliver value to ... Support basic data analysis related to customer engagement or usage * Customer Related Execution ...

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Customer Success Operations Analyst information

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$33

$56

How much do customer success operations analyst jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for customer success operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication and interpersonal skills. Experience in customer service, account management, or sales is often preferred, and familiarity with customer success tools like CRM software can be beneficial.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How much do operations analysts get paid?

Customer Success Operations Analysts typically earn between $60,000 and $90,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries, often supplemented with bonuses or benefits.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What is a customer success operations analyst job description?

A customer success operations analyst is responsible for optimizing processes, tools, and data to support customer success teams. They analyze customer data, develop reporting dashboards, and implement strategies to improve customer retention and satisfaction, often using CRM and analytics software. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

Is being a CSM stressful?

Customer Success Operations Analysts often work in fast-paced environments that require managing multiple client accounts and data analysis, which can be stressful during high workload periods. However, stress levels vary based on company culture, workload, and individual skills in communication and organization. Proper time management and use of tools like CRM systems can help mitigate stress in this role.
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Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Academy - Customer Success Operations & Strategy Analyst

Academy - Customer Success Operations & Strategy Analyst

NetApp

Morrisville, NC • On-site

Other

Medical, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Summary

Are you curious about how AI is transforming business? Do you enjoy solving problems, uncovering insights from data, and helping customers achieve meaningful outcomes? As a Customer Success Operations & Strategy Analyst, you'll play a key role in helping NetApp reimagine the future of Customer Success through AI, automation, analytics, and cloud technologies. This is more than an analyst role—it's an opportunity to influence how a global organization delivers value to customers at scale.

As part of the S3 Academy, NetApp's premier early-career development program, you'll gain hands-on experience, mentorship from industry leaders, and exposure to strategic initiatives that shape the future of our business. The S3 Academy is designed to develop the next generation of leaders through a combination of education, experience, and exposure.

What You'll Do

  • Explore AI, automation, and cloud technologies that improve customer experiences and drive business outcomes.

  • Turn data into insights by analyzing customer trends, adoption metrics, and business performance.

  • Build dashboards, reports, and frameworks that help leaders make smarter decisions.

  • Collaborate with teams across Customer Success, Product, Engineering, Data Science, and Sales.

  • Work on high-impact projects that improve how we engage, support, and grow customer relationships.

  • Present recommendations and ideas to stakeholders and business leaders.

What You'll Gain

  • Real-world experience driving AI-powered business transformation.

  • Exposure to senior leaders and cross-functional teams across NetApp.

  • Mentorship, training, and professional development through the S3 Academy.

  • Opportunities to develop skills in analytics, strategy, customer success, and emerging technologies.

  • A strong foundation for future careers in Customer Success, Operations, Strategy, Product, or Business Leadership.

What We're Looking For

  • Bachelor's degree in Business, Analytics, Computer Science, Information Systems, Engineering, Economics, or a related field.

  • 0–4 years of professional experience, including internships, co-ops, research, or early-career roles.

  • Passion for technology, AI, data, and solving complex business challenges.

  • Strong analytical thinking and communication skills.

  • Curiosity, adaptability, and a desire to learn and grow.

  • Ability to collaborate effectively within diverse, fast-paced teams.

Compensation:

The target salary range for this position is 88,400 - 132,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

135476

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

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