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Customer Success Operations Analyst Jobs in Virginia

Cvent

Director, Customer Success

Tysons, VA · On-site

Strong analytical mindset with the ability to build and leverage customer health frameworks, usage ... operations, enhance the customer experience, increase team efficiency, and drive measurable ...

New

ICI Services

Senior Operations Analyst

Norfolk, VA

... Operations Analyst to Join our Team in Norfolk, VA. At ICI Services, our employee-owners drive ... customer success. Become part of an organization where your expertise matters and your ...

ICI Services

Senior Operations Analyst

Norfolk, VA

... Operations Analyst to Join our Team in Norfolk, VA. At ICI Services, our employee-owners drive ... customer success. Become part of an organization where your expertise matters and your ...

Enhesa

Customer Success Director

Arlington, VA

Strong analytical capability , with the ability to interpret customer health data, account trends ... Operations * Commercially astute , structured, and comfortable working in a fast-paced growth ...

GenLogs

Customer Success Manager

Richmond, VA · On-site

By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large ... operational deployments, and scale high-impact programs. * The Customer Success function is one of ...

Yes Energy

Customer Success Manager

Richmond, VA · On-site

$80K - $95K/yr

Yes Energy's industry-leading electric power trading analytics software provides real-time ... The Customer Success team leads in achieving this part of our mission by providing industry-leading ...

Motorola

Customer Success Advocate

Alberta, VA · On-site

CSAs use data, product expertise, and a deep understanding of customer operations to guide ... As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Strong analytical capability , with the ability to interpret customer health data, account trends ... Operations * Commercially astute , structured, and comfortable working in a fast-paced growth ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

Gathers and analyzes customer calls and various computer data to determine location and cause of ... operations analyst Preferred Interview Process Overview (High level): • Onsite/In Person ...

OneArc

Customer Success Engineer

Mclean, VA

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Virginia

Customer Success Operations Analyst information

See Virginia salary details

$14

$33

$56

How much do customer success operations analyst jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for customer success operations analyst in Virginia is $33.47, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $40.05 per hour, depending on experience, location, and employer.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication and interpersonal skills. Experience in customer service, account management, or sales is often preferred, and familiarity with customer success tools like CRM software can be beneficial.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How much do operations analysts get paid?

Customer Success Operations Analysts typically earn between $60,000 and $90,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries, often supplemented with bonuses or benefits.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What is a customer success operations analyst job description?

A customer success operations analyst is responsible for optimizing processes, tools, and data to support customer success teams. They analyze customer data, develop reporting dashboards, and implement strategies to improve customer retention and satisfaction, often using CRM and analytics software. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

Is being a CSM stressful?

Customer Success Operations Analysts often work in fast-paced environments that require managing multiple client accounts and data analysis, which can be stressful during high workload periods. However, stress levels vary based on company culture, workload, and individual skills in communication and organization. Proper time management and use of tools like CRM systems can help mitigate stress in this role.
What are popular job titles related to Customer Success Operations Analyst jobs in Virginia? For Customer Success Operations Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Analyst jobs in Virginia look for? The top searched job categories for Customer Success Operations Analyst jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Operations Analyst jobs? Cities in Virginia with the most Customer Success Operations Analyst job openings:
Customer Success Operations Analyst jobs near you
Director, Customer Success

Director, Customer Success

Cvent

Tysons, VA • On-site

Full-time

Posted 2 days ago

New

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
In This Role, You Will:
  • Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers.
  • Own net revenue retention and gross retention targets, building the programs, playbooks, and team capabilities needed to consistently achieve and exceed goals.
  • Design and scale a proactive, data-driven Customer Success model that segments customers by complexity, potential, and risk - ensuring the right engagement at the right time across enterprise, mid-market, and SMB customers throughout the full customer lifecycle.
  • Define and execute a Customer Success AI strategy, leveraging intelligent tooling and automation to enhance customer health monitoring, accelerate time-to-value, personalize customer engagement, and deliver measurable outcomes at scale.
  • Identify at-risk accounts through AI-powered health scoring, usage data, and predictive signals, and lead the organization to intervene effectively to reduce churn and drive retention.
  • Drive product adoption and digital engagement strategies that deepen platform utilization across all Cvent products, ensuring customers unlock the full value of their investment.
  • Partner with Sales and Finance to build a strong expansion and upsell motion, equipping Customer Success Managers to identify opportunities within the existing customer base.
  • Collaborate cross-functionally with Product, Marketing, Support, and Professional Services to close feedback loops, influence the product roadmap, and ensure customers realize the full value of Cvent's platform.
  • Champion the adoption of AI-powered tools and workflows within the Customer Success team, improving CSM productivity, reducing manual effort, and freeing capacity for high-value customer engagement.
  • Build, coach, and develop a high-performing global team of Customer Success Managers and team leads across multiple regions, fostering a culture of accountability, curiosity, innovation, and customer centricity.
  • Define and operationalize key success metrics including NPS, CSAT, time-to-value, product adoption, NRR, GRR, and expansion revenue to drive continuous improvement across the organization.

Here's What You Need:
  • 15+ years of experience in Customer Success, account management, or related customer-facing roles, with at least 8 years in a leadership capacity managing teams and managers.
  • Deep expertise in SaaS business models, with a strong understanding of customer lifecycle management, renewal and expansion motions, and what drives long-term retention.
  • Demonstrated success owning and improving net revenue retention in a B2B SaaS environment, with experience managing a large and diverse book of business.
  • Strong analytical mindset with the ability to build and leverage customer health frameworks, usage data, and business intelligence to prioritize efforts and make informed decisions.
  • Proven experience leveraging AI, automation, and emerging technologies to improve Customer Success operations, enhance the customer experience, increase team efficiency, and drive measurable business outcomes.
  • Demonstrated ability to lead organizational transformation and change management initiatives, with experience evolving Customer Success teams from reactive to proactive, AI-augmented operating models.
  • Experience leading global Customer Success teams across multiple regions, with an understanding of how to adapt engagement models and team structures to serve diverse markets effectively.
  • Experience in the event technology, hospitality, or marketing technology space is a plus, with the ability to quickly develop deep knowledge of Cvent's platform and customer use cases.
  • Proven ability to build and scale Customer Success teams and processes in a high-growth environment, including playbook development, tooling, and CSM enablement.
  • Exceptional communication and executive presence, with the ability to build trusted relationships with senior customer stakeholders.
  • Bachelor's Degree required.

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