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Customer Success Operations Analyst Jobs in Virginia

ICI Services

Senior Operations Analyst

Norfolk, VA

... Operations Analyst to Join our Team in Norfolk, VA. At ICI Services, our employee-owners drive ... customer success. Become part of an organization where your expertise matters and your ...

ICI Services

Senior Operations Analyst

Norfolk, VA · On-site

... Operations Analyst to Join our Team in Norfolk, VA. At ICI Services, our employee-owners drive ... customer success. Become part of an organization where your expertise matters and your ...

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Customer Success Operations Analyst information

See Virginia salary details

$14

$33

$56

How much do customer success operations analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer success operations analyst in Virginia is $33.47, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $40.05 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Virginia?

For Customer Success Operations Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Virginia look for?

The top searched job categories for Customer Success Operations Analyst jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Operations Analyst jobs?

Cities in Virginia with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $69,608 per year, or $33.5 per hour.

Customer Operations Analyst

Century Distribution Systems

Glen Allen, VA • On-site

Other

Re-posted 13 days ago

Job description

Customer Operations Analyst

At Century Supply Chain Solutions, we power global supply chains for leading companies using our proprietary VIZIV platform — a cloud-based system providing real-time visibility, predictive insights, PO management, exception handling, and end-to-end operational control.

We are seeking a Customer Operations Analyst who combines supply chain knowledge, operational problem-solving, and strong customer communication skills to support and optimize customer supply chain programs.

In this role, you will work closely with assigned customer accounts to ensure operational success, system effectiveness, and high service quality. You will monitor daily operational activity, support customers using the VIZIV platform, resolve issues, and coordinate with internal Century teams to ensure smooth supply chain execution.

This role sits at the intersection of customer support, logistics operations, and supply chain technology, making it ideal for someone who enjoys solving problems, improving workflows, and building strong customer relationships while working with modern logistics systems.

The Customer Operations Analyst works directly with customers and internal teams to fulfill contracted service obligations and deliver operational satisfaction through proactive communication, issue resolution, and continuous improvement of operational processes.

Key Responsibilities

Build Trusted Customer Partnerships

  • Establish strong working relationships with customer stakeholders by communicating clearly, responding quickly, and consistently demonstrating reliability and accountability.

Own Customer Operational Success

  • Take ownership of the operational health of assigned customer programs by proactively monitoring workflows, identifying potential issues early, and ensuring consistent execution aligned with customer SOPs and expectations.
  • Develop a deep understanding of each customer's supply chain processes and act quickly to resolve operational disruptions or inefficiencies.

Operate with Curiosity and Problem-Solving Mindset

  • Investigate operational or technical issues by analyzing system activity, data flows, and operational processes to identify root causes and implement practical solutions.
  • Escalate complex issues appropriately while maintaining ownership of resolution and communication with stakeholders.

Translate Operational Needs into System Improvements

  • Act as a bridge between customers, operations, and technical teams by translating operational challenges into clear system requirements, enhancements, reports, or configuration updates within the VIZIV platform.
  • Support testing and validation of system improvements to ensure changes deliver meaningful value and align with customer workflows.

Maintain Operational Accuracy and Quality

  • Ensure operational deliverables, data flows, and system configurations remain accurate, compliant with customer SOPs, and aligned with expected service standards.
  • Monitor system performance, reports, and interfaces to confirm information reliability and effective workflow execution.

Enable Customer and User Success in VIZIV

  • Support customers and vendors in effectively using the VIZIV platform by providing guidance, troubleshooting support, and clear documentation or training when needed.
  • Manage user access, configurations, and workflows to ensure customers have the tools and visibility needed to manage their supply chains effectively.

Collaborate to Solve Complex Problems

  • Work cross-functionally with operations, IT, reporting, and customer strategy teams to address issues, improve processes, and deliver solutions that enhance customer programs.
  • Share insights, best practices, and operational knowledge with teammates to strengthen collective expertise.

Continuously Improve Operations and Processes

  • Proactively identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency.
  • Stay curious and continuously deepen knowledge of supply chain operations, logistics technologies, and Century systems.

Requirements

Who We're Looking For (1–4+ years experience)

  • Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions
  • Excellent communication skills and ability to work effectively with both customers and internal teams
  • Ability to manage multiple operational priorities while maintaining attention to detail and service quality
  • Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments
  • Comfort working with operational systems, supply chain platforms, or data tools
  • Ability to translate operational requirements into clear system or workflow improvements
  • Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment
  • Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems

Nice-to-Have (not required)

  • Experience with supply chain visibility platforms, freight forwarding systems, or logistics management tools
  • Familiarity with system configuration, user management, or operational workflow design
  • Basic SQL or data analysis experience for investigating operational data or generating reports
  • Experience working with enterprise customers with complex supply chain operations

If you enjoy supporting customers, solving operational challenges, and working with technology that powers global supply chains, we'd love to hear from you!

Apply