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Customer Success Operations Jobs in Virginia (NOW HIRING)

Cvent

Director, Customer Success

Tysons, VA · On-site

Proven experience leveraging AI, automation, and emerging technologies to improve Customer Success operations, enhance the customer experience, increase team efficiency, and drive measurable business ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Overview of the position The Customer Success Director is a key leadership role, responsible for ... development, operational improvement, and commercial strategy * Foster a high-performance ...

Motorola

Customer Success Advocate

Alberta, VA

CSAs use data, product expertise, and a deep understanding of customer operations to guide ... As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region ...

Enhesa

Customer Success Director

Arlington, VA · On-site

... development, operational improvement, and commercial strategy * Foster a high-performance ... Experience . 3-5+ years' experience managing customer success teams in a business-to-business (B2B) ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

GenLogs

Customer Success Manager

Richmond, VA · On-site

We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. * The Customer Success function is ...

Safeware, Inc

Customer Success Team

Sandston, VA · On-site

... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: • A strong sense of ownership and ...

Safeware, Inc

Customer Success Team

Sandston, VA · On-site

... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: · A strong sense of ownership and ...

CyberSheath

Customer Success Manager

Reston, VA

... Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation ... operational, and executive) to ensure depth and stability in the account. * Business Reviews ...

Everfox

Customer Success Manager

Herndon, VA · On-site +1

Built for mission-critical operations, Everfox protects what matters most by securing how data ... The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Virginia

Customer Success Operations information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success operations jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer success operations in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is Customer Success Operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Virginia? The most popular types of Customer Success Operations jobs in Virginia are:
What are popular job titles related to Customer Success Operations jobs in Virginia? For Customer Success Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Virginia look for? The top searched job categories for Customer Success Operations jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Operations jobs? Cities in Virginia with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Director, Customer Success

Cvent

Tysons, VA • On-site

Full-time

Posted 17 days ago

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
In This Role, You Will:
  • Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers.
  • Own net revenue retention and gross retention targets, building the programs, playbooks, and team capabilities needed to consistently achieve and exceed goals.
  • Design and scale a proactive, data-driven Customer Success model that segments customers by complexity, potential, and risk - ensuring the right engagement at the right time across enterprise, mid-market, and SMB customers throughout the full customer lifecycle.
  • Define and execute a Customer Success AI strategy, leveraging intelligent tooling and automation to enhance customer health monitoring, accelerate time-to-value, personalize customer engagement, and deliver measurable outcomes at scale.
  • Identify at-risk accounts through AI-powered health scoring, usage data, and predictive signals, and lead the organization to intervene effectively to reduce churn and drive retention.
  • Drive product adoption and digital engagement strategies that deepen platform utilization across all Cvent products, ensuring customers unlock the full value of their investment.
  • Partner with Sales and Finance to build a strong expansion and upsell motion, equipping Customer Success Managers to identify opportunities within the existing customer base.
  • Collaborate cross-functionally with Product, Marketing, Support, and Professional Services to close feedback loops, influence the product roadmap, and ensure customers realize the full value of Cvent's platform.
  • Champion the adoption of AI-powered tools and workflows within the Customer Success team, improving CSM productivity, reducing manual effort, and freeing capacity for high-value customer engagement.
  • Build, coach, and develop a high-performing global team of Customer Success Managers and team leads across multiple regions, fostering a culture of accountability, curiosity, innovation, and customer centricity.
  • Define and operationalize key success metrics including NPS, CSAT, time-to-value, product adoption, NRR, GRR, and expansion revenue to drive continuous improvement across the organization.

Here's What You Need:
  • 15+ years of experience in Customer Success, account management, or related customer-facing roles, with at least 8 years in a leadership capacity managing teams and managers.
  • Deep expertise in SaaS business models, with a strong understanding of customer lifecycle management, renewal and expansion motions, and what drives long-term retention.
  • Demonstrated success owning and improving net revenue retention in a B2B SaaS environment, with experience managing a large and diverse book of business.
  • Strong analytical mindset with the ability to build and leverage customer health frameworks, usage data, and business intelligence to prioritize efforts and make informed decisions.
  • Proven experience leveraging AI, automation, and emerging technologies to improve Customer Success operations, enhance the customer experience, increase team efficiency, and drive measurable business outcomes.
  • Demonstrated ability to lead organizational transformation and change management initiatives, with experience evolving Customer Success teams from reactive to proactive, AI-augmented operating models.
  • Experience leading global Customer Success teams across multiple regions, with an understanding of how to adapt engagement models and team structures to serve diverse markets effectively.
  • Experience in the event technology, hospitality, or marketing technology space is a plus, with the ability to quickly develop deep knowledge of Cvent's platform and customer use cases.
  • Proven ability to build and scale Customer Success teams and processes in a high-growth environment, including playbook development, tooling, and CSM enablement.
  • Exceptional communication and executive presence, with the ability to build trusted relationships with senior customer stakeholders.
  • Bachelor's Degree required.

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