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Customer Success Operations Jobs in Virginia (NOW HIRING)

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

Genlogs

Customer Success Manager

Richmond, VA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... operational workflows and business goals, and ensure they realize measurable value from GenLogs ...

GenLogs

Customer Success Manager

Richmond, VA · On-site

We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. * The Customer Success function is ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... Act as the primary customer contact for ongoing operations, partnering with Professional Services ...

Safeware

Customer Success Team

Sandston, VA · On-site

... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: · A strong sense of ownership and ...

Safeware, Inc

Customer Success Team

Sandston, VA · On-site

... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: · A strong sense of ownership and ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

... Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation ... operational, and executive) to ensure depth and stability in the account. * Business Reviews ...

Safeware, Inc

Customer Success Team

Sandston, VA · On-site

... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: • A strong sense of ownership and ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Built for mission-critical operations, Everfox protects what matters most by securing how data ... The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ...

Knox Systems, Inc

Head of Customer Success

Arlington, VA · On-site

$165K - $185K/yr

The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds ... Familiarity with Agile development cycles and DevOps practices to support customer engineering ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... How to translate insights from Pixalate's product suite into ROI and operational client ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... How to translate insights from Pixalate's product suite into ROI and operational client ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Virginia

Customer Success Operations information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success operations in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Virginia? The most popular types of Customer Success Operations jobs in Virginia are:
What are popular job titles related to Customer Success Operations jobs in Virginia? For Customer Success Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Virginia look for? The top searched job categories for Customer Success Operations jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Operations jobs? Cities in Virginia with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Virginia as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Customer Success Manager

Oryx Software Inc

Mclean, VA • On-site

Other

Dental

Posted 27 days ago

Job description

Join the herd! Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate about helping our clients maximize the value of our products and services, ensuring their long-term success and satisfaction. This role requires a blend of technical understanding, relationship management, and a proactive approach to customer engagement.

Responsibilities:
  • Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
  • Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding, training and support team, to ensure successful adoption of Oryx across all offices and users.
  • Product Adoption & Utilization: Monitor client engagement and product usage, identifying opportunities to increase adoption, feature utilization, and overall client satisfaction.
  • Proactive Engagement: Proactively reach out to clients to discuss their needs, gather feedback, and offer solutions that align with their business goals.
  • Issue Resolution: Serve as an escalation point for client issues, working closely with technical support and product teams to ensure timely and effective resolution.
  • Renewals & Upselling: Collaborate with growth sales teams to identify potential upsell and cross-sell opportunities, and manage client renewals to ensure high retention rates.
  • Feedback & Advocacy: Collect and synthesize client feedback to inform product development and improvement initiatives. Encourage satisfied clients to become advocates for our brand.
  • Performance Reporting: Track and report on key customer success metrics, including client health scores, retention rates, and satisfaction levels.
Need to Have:
  • Excellent communication, interpersonal, and presentation skills.
  • Bachelor's degree or equivalent professional experience.
  • Experience in client-facing roles (examples: customer success, account management, or consulting).
  • Proven ability to build and maintain strong client relationships.
  • Proactive problem-solver with a strong customer advocacy mindset.
  • Ability to manage multiple client accounts and competing priorities in a fast-paced environment.
  • Willingness to travel occasionally for client visits or industry events.
  • Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot).
Nice to Have:
  • Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
  • Experience in customer success, account management, or client services within a SaaS company.
  • Experience in the dental or healthcare technology industry.
  • Familiarity working in a SaaS environment.
  • Strong understanding of dental practice operations and workflows.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with the leading dental technology in the market.
  • A collaborative and supportive team environment.
  • Professional development and growth opportunities.
Why Join Oryx?

At Oryx, we’re on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you’ll be at the heart of that mission, ensuring our customers succeed, love using Oryx, and grow with us. You’ll have the opportunity to build deep client partnerships, drive adoption and outcomes, and directly shape how dental practices experience the future of technology.

To Apply:

If you’re excited about supporting clients in their journey with a cutting-edge dental software platform, we’d love to hear from you!

Apply