Pepsico Customer Service Jobs in Virginia (NOW HIRING)

The purpose of this role is to provide account management and operations support for internal customers. The nature of the work is proactive and must be able to alert key stakeholders on potential service gaps. Such services include load optimization, carrier assignment/tendering, capacity planning, proactive issue resolution, load coverage, and customer collaboration on all logistics matters. 

Accountabilities:

• Effectively prioritize and manage approximately 300 shipments per day in a manner that holds carriers accountable to key SOPS and EDI processes. Provide issue resolution and communication to both external shippers/customers and internal PepsiCo locations and drivers.
• Carrier Compliance to track and trace loads check calls
• Proactive shipment tracking and custom alerts for known anticipated service gaps
• Timely issue resolution
• Scheduling Drivers
• tracking and scheduling the pickup of raw materials
• participate in on call, after hours as determined based on business needs.
• Non-traditional work schedule to include night and weekend coverage

Compensation and Benefits:

• The expected compensation range for this position is between $49,200 - $73,800.
  
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

• Ability to effectively communicate with OTR drivers and other Pepsi locations as well as with carriers/ dispatchers constructively. 
• Strong passion for meeting goals, customer service and logistics excellence
• Ability to learn and update transportation management systems
• Ability to effectively interact and build favorable business relationships with all carriers and customers.
• Strong team player committed to teamwork in fast paced environment.
• Willingness to embrace change and all other assignments as business needs change.

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement. 

• Ability to effectively communicate with OTR drivers and other Pepsi locations as well as with carriers/ dispatchers constructively. 
• Strong passion for meeting goals, customer service and logistics excellence
• Ability to learn and update transportation management systems
• Ability to effectively interact and build favorable business relationships with all carriers and customers.
• Strong team player committed to teamwork in fast paced environment.
• Willingness to embrace change and all other assignments as business needs change.