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Pepsico Customer Service Jobs (NOW HIRING)

PepsiCo

Food Service Sales Representative

Hayward, CA · On-site

$66K - $103K/yr

At PepsiCo, we're committed to performing well as individuals and in teams, to strengthen the ... Analyze Customer information using IRI and Nielsen to identify and expand business opportunities

PepsiCo

Food Service Sales Representative

Hayward, CA

$66K - $103K/yr

At PepsiCo, we're committed to performing well as individuals and in teams, to strengthen the ... Analyze Customer information using IRI and Nielsen to identify and expand business opportunities

PepsiCo

Food Service Sales Representative

Hayward, CA

$66K - $103K/yr

At PepsiCo, we're committed to performing well as individuals and in teams, to strengthen the ... Analyze Customer information using IRI and Nielsen to identify and expand business opportunities

PepsiCo

Food Service Sales Representative

Maumelle, AR · On-site

$73K - $122K/yr

Overview The Food Service Sales Representative will execute a selling strategy in assigned accounts ... Analyze customer information and business trends using PepsiCo reporting to identify and expand ...

PepsiCo

Food Service Sales Representative

Maumelle, AR · On-site

$73K - $122K/yr

Analyze customer information and business trends using PepsiCo reporting to identify and expand ... Food Service or consumer packaged goods experience * Intermediate/Advanced Microsoft Office Suite ...

PepsiCo

Customer Growth Representative

Elyria, OH · On-site

$60K - $94K/yr

Overview We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are an ... Reporting to the Area Sales Manager, the Customer Growth Representative role plays a critical role ...

PepsiCo

Customer Growth Representative

Twinsburg, OH

$60K - $94K/yr

Overview We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are an ... Reporting to the Area Sales Manager, the Customer Growth Representative role plays a critical role ...

PepsiCo

Food Service Sales Representative

Riviera Beach, FL · On-site

$60K - $94K/yr

... customer agreements that deliver against PepsiCo Beverages United States (PBUS) operating plans and ... Food Service or consumer packaged goods experience. * Intermediate Microsoft Office Suite (Excel ...

PepsiCo

Food Service Sales Representative

Medley, FL · On-site

$60K - $94K/yr

... customer agreements that deliver against PepsiCo Beverages North America (PBNA) operating plans and ... Food Service or consumer packaged goods experience is a plus * Microsoft Office Suite: Intermediate ...

PepsiCo

Food Service Sales Representative

Medley, FL

$60K - $94K/yr

... customer agreements that deliver against PepsiCo Beverages North America (PBNA) operating plans and ... Food Service or consumer packaged goods experience is a plus * Microsoft Office Suite: Intermediate ...

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Pepsico Customer Service information

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How much do pepsico customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for pepsico customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a PepsiCo customer service representative do?

A PepsiCo Customer Service representative is responsible for assisting customers with their inquiries, concerns, and orders related to PepsiCo products. They handle phone calls, emails, and sometimes live chat, providing information about products, processing orders, and resolving issues such as delivery problems or product complaints. Their goal is to ensure a positive customer experience and maintain brand loyalty by addressing customer needs efficiently and professionally.

What are the key skills and qualifications needed to thrive as a PepsiCo customer service representative?

To excel as a PepsiCo Customer Service Representative, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, Microsoft Office Suite, and sometimes SAP or similar platforms is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations effectively. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and supporting PepsiCo’s brand reputation.

What are some common challenges faced by customer service representatives at PepsiCo and how are they addressed?

Customer Service Representatives at PepsiCo often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and resolving complaints efficiently. To support team members, PepsiCo provides comprehensive training and access to robust knowledge bases, as well as ongoing coaching from supervisors. Team collaboration is encouraged, allowing representatives to share solutions and best practices, ensuring customers receive timely and accurate assistance. This supportive environment helps employees continuously improve their skills and handle challenges effectively.

What is the difference between Pepsico Customer Service vs Pepsico Sales Associate?

AspectPepsico Customer ServicePepsico Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail stores, distribution centersRetail stores, distribution centers, on-site sales events
Employer & Industry UsagePepsico customer support teamsPepsico retail and wholesale sales teams
Common Search & Comparison IntentUnderstanding customer support roles at PepsicoExploring sales roles within Pepsico

Pepsico Customer Service focuses on assisting customers via calls, emails, or in-store support, emphasizing communication and problem-solving skills. Pepsico Sales Associates primarily engage in promoting and selling products directly to retail clients or consumers, requiring sales and negotiation skills. Both roles are vital within Pepsico's operations but differ in daily tasks and focus areas.

More about Pepsico Customer Service jobs

What cities are hiring for Pepsico Customer Service jobs?

Cities with the most Pepsico Customer Service job openings:

What states have the most Pepsico Customer Service jobs?

States with the most job openings for Pepsico Customer Service jobs include:

What job categories do people searching Pepsico Customer Service jobs look for?

The top searched job categories for Pepsico Customer Service jobs are:

Pepsico Customer Service jobs near you
Infographic showing various Pepsico Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Merchandising Specialist - Customer Service

Pepsico

Fort Worth, TX

$25.10/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

PepsiCo rating

7.5

Company rating: 7.5 out of 10

Based on 901 frontline employees who took The Breakroom Quiz

154th of 443 rated food and drinks producers

Job description

PBNA $25.10 / hour
Great Benefits. Winning Culture. Growth Opportunities.

Target Pay of (start times need change: 12am-2am)
  • Medical, vision, and dental starting Day 1 - These offerings are available to full-time U.S. employees, including any eligible family members, domestic partners, and their children. Benefits can vary across location, length of employment, collective bargaining agreement and job status such as part-time or seasonal.
  • Stability -- A Fortune 50 company that continues to grow
  • Competitive pay, bonus opportunities, and mileage reimbursement
Are you hungry to be a part of the World's largest portfolio of billion-dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better. Together we perform with purpose!

A career at PepsiCo means working in a culture where everyone's invited. Here, you can dare to be yourself. By showing up, you'll have the opportunity to learn, develop, and grow. Our supportive teams can fuel your professional goals to make a global impact. Join us. Dare for Better.
 
What's different about Merchandising Specialist - Customer Service positions at PBNA?
  • Comprehensive benefits package -- Including medical, vision, and dental starting Day 1, plus company-provided retirement benefits, PTO, bonus eligibility, and tuition reimbursement eligibility. These offerings are available to full-time U.S. employees, including any eligible family members, domestic partners, and their children. Benefits can vary across location, length of employment, collective bargaining agreement and job status such as part-time or seasonal.
  • Stability -- We are a Fortune 50 company that continues to grow.
  • Exceptional brand recognition and industry-leading technology to make your job easier.
  • Task variety -- No two days are the same as you support a wide range of customers .
  • Fast-paced environment where you can work independently.
  • Robust employee development program -- Build a Career with PBNA.
  • Competitive pay, bonus opportunities, and mileage reimbursement.
  • Size and depth of Pepsi portfolio separates us from the competition -- including Pepsi, Mountain Dew, Gatorade, Pure Leaf, Lipton, and Starbucks.
  • A people focused, high-energy culture.
Here's a bit more about what your job will be. Day to day you will:
  • Be the primary store-level service and replenishment person to high-volume accounts such as supermarkets and mass merchants.
  • Build displays, set up promotional materials, and get a workout by lifting, loading, pushing, and pulling cases ranging from 20-45 lbs.; position requires standing, walking, reaching, and squatting while merchandising product.
  • Support Pepsi's strong safety culture by adhering to all safety standards and procedures.
  • Build strong, positive customer relationships at the store level.
  • Maintain high-quality product distribution, space allocation, and customer service in all assigned accounts in a consistent geo-territory.
  • Maintain product inventory to standard and submit orders for future delivery.
  • Merchandise store shelving, coolers, and displays and rotate products in the back room and on the shelf.
  • Operate equipment for moving products (e.g., U-Boat, hand trucks, pallet jacks).
  • Keep back-room stock in neat and orderly condition.
  • Follow operating procedures (e.g., scan-in/scan-out, following designated route).
  • Service accounts during pre-designated times; shifts often start early (e.g., 4 am), may be long (e.g., 10 hours), and could include holidays and weekends.
  • Work with minimal supervision while delivering exceptional customer service and demonstrating reliable and predictable attendance.
  • Grow and develop your skills by incorporating feedback and coaching from the Territory Sales Representative, Merchandising Team Leads, and other leaders.
  • Execute on in-store direction provided by Territory Sales Representative in your assigned accounts.
  • Collaborate and share feedback with a team that includes the Territory Sales Representative, Merchandisers, and other Customer Service Specialists to meet Key Performance Indicators (e.g., Revenue, Share, Waste, and Profit).
We'll teach you what you need to know, but we do have a few minimum requirements:
  • 18 years or older
  • Must have car to access multi-store locations within assigned shift
  • Valid U.S. driver's license and proof of insurance
  • Indefinite right to work in the United States
Helpful experience:
  • Experience in customer service (resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests).
  • Experience with merchandising (e.g., standards, plannagrams, product displays, stocking/rotating product, back-room organization).
  • Experience following safety procedures (e.g., proper lifting techniques, following safety processes).
  • Experience with managing inventory (e.g., current stock, projected sales, ordering/re-stocking).
  • Experience with in-store marketing (e.g., POP placement, building creative displays).
  • Experience working under limited supervision (performing job duties without constant direction and supervision).

READY TO JOIN OUR PEPSICO FAMILY? APPLY NOW
 
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.
 
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
 
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME

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About PepsiCo

Sourced by ZipRecruiter

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated $86 billion in net revenue in 2022, driven by a complementary beverage and convenient foods portfolio that includes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Purchase, NY, US

Year founded

1965

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