Position works independently and has frequent customer contact. May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Position works independently and has frequent customer contact. May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Position works independently and has frequent customer contact. May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Position works independently and has frequent customer contact. May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Position works independently and has frequent customer contact.May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Position works independently and has frequent customer contact.May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Position works independently and has frequent customer contact. May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Position works independently and has frequent customer contact. May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Sales District Leader - Manteca, CA
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Manteca, CA
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Manteca, CA
Manteca, CA · On-site
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Manteca, CA
Manteca, CA · On-site
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Field Service Technician (PES)(Evenings)
Las Vegas, NV · On-site
$29.71/hr
Position works independently and has frequent customer contact. May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Field Service Technician (PES)(Evenings)
Las Vegas, NV · On-site
$29.71/hr
Position works independently and has frequent customer contact. May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Territory Sales Leader
Wichita, KS · On-site
$73.40K - $122.85K/yr
... customer service skills * Work proactively with customers to understand business needs and develop strong relationships * Maintain process improvement to further enhance productivity of PepsiCo ...
Territory Sales Leader
Wichita, KS · On-site
$73.40K - $122.85K/yr
... customer service skills * Work proactively with customers to understand business needs and develop strong relationships * Maintain process improvement to further enhance productivity of PepsiCo ...
Sales District Leader - Utah
$66.90K - $111.95K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Utah
$66.90K - $111.95K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader
Lancaster, CA · On-site
$73.60K - $123.15K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader
Lancaster, CA · On-site
$73.60K - $123.15K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader - Salinas, CA
Salinas, CA · On-site
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Salinas, CA
Salinas, CA · On-site
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Visalia/Fresno, CA
Fresno, CA · On-site
$66.90K - $111.95K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader - Visalia/Fresno, CA
Fresno, CA · On-site
$66.90K - $111.95K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader - Sacramento, CA
West Sacramento, CA · On-site
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Sacramento, CA
West Sacramento, CA · On-site
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Salinas, CA
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Salinas, CA
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader
Portland, OR · On-site
$66.90K - $111.95K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader
Portland, OR · On-site
$66.90K - $111.95K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader - Manteca, CA
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader - Manteca, CA
$73.60K - $123.15K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader
$66.90K - $111.95K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader
$66.90K - $111.95K/yr
... selling and customer service skills. * Coach RSR's to successfully sell against baseline and promotional opportunities. * Collect and interpret statistical data utilizing PepsiCo specific ...
Sales District Leader
Lancaster, CA · On-site
$73.60K - $123.15K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader
Lancaster, CA · On-site
$73.60K - $123.15K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader
Sylmar, CA · On-site
$73.60K - $123.15K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Sales District Leader
Sylmar, CA · On-site
$73.60K - $123.15K/yr
... and customer service skills * Coach RSR's to successfully sell against baseline and promotional opportunities * Collect and interpret statistical data utilizing PepsiCo specific applications
Position works independently and has frequent customer contact.May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Position works independently and has frequent customer contact.May require lifting, carrying ... PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran ...
Pepsico Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do pepsico customer service jobs pay per hour?
As of May 28, 2026, the average hourly pay for pepsico customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a PepsiCo Customer Service Representative, and why are they important?
To excel as a PepsiCo Customer Service Representative, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, Microsoft Office Suite, and sometimes SAP or similar platforms is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations effectively. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and supporting PepsiCo’s brand reputation.
What are some common challenges faced by Customer Service Representatives at PepsiCo and how are they addressed?
Customer Service Representatives at PepsiCo often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and resolving complaints efficiently. To support team members, PepsiCo provides comprehensive training and access to robust knowledge bases, as well as ongoing coaching from supervisors. Team collaboration is encouraged, allowing representatives to share solutions and best practices, ensuring customers receive timely and accurate assistance. This supportive environment helps employees continuously improve their skills and handle challenges effectively.
What does a PepsiCo Customer Service representative do?
A PepsiCo Customer Service representative is responsible for assisting customers with their inquiries, concerns, and orders related to PepsiCo products. They handle phone calls, emails, and sometimes live chat, providing information about products, processing orders, and resolving issues such as delivery problems or product complaints. Their goal is to ensure a positive customer experience and maintain brand loyalty by addressing customer needs efficiently and professionally.
What is the difference between Pepsico Customer Service vs Pepsico Sales Associate?
| Aspect | Pepsico Customer Service | Pepsico Sales Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; sales experience preferred |
| Work Environment | Call centers, retail stores, distribution centers | Retail stores, distribution centers, on-site sales events |
| Employer & Industry Usage | Pepsico customer support teams | Pepsico retail and wholesale sales teams |
| Common Search & Comparison Intent | Understanding customer support roles at Pepsico | Exploring sales roles within Pepsico |
Pepsico Customer Service focuses on assisting customers via calls, emails, or in-store support, emphasizing communication and problem-solving skills. Pepsico Sales Associates primarily engage in promoting and selling products directly to retail clients or consumers, requiring sales and negotiation skills. Both roles are vital within Pepsico's operations but differ in daily tasks and focus areas.
More about Pepsico Customer Service jobs
What cities are hiring for Pepsico Customer Service jobs? Cities with the most Pepsico Customer Service job openings:
What states have the most Pepsico Customer Service jobs? States with the most job openings for Pepsico Customer Service jobs include:
What job categories do people searching Pepsico Customer Service jobs look for? The top searched job categories for Pepsico Customer Service jobs are:
PepsiCo rating
7.5
Based on 838 frontline employees who took The Breakroom Quiz
125th of 377 rated food and drinks producers
Job description
PBNA $26.00 / hour >
CLICK HERE to view our Pepsi Equipment Services (PES) Job Preview Video
** Shift is Wednesday to Saturday start time 10am **
A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact.
May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.
May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.
PRIMARY ACCOUNTABILITIES:
- Repair and perform preventative maintenance on marketing equipment
- Unload and reload with products as necessary
- Educate customers on basic equipment repair and upkeep proceduresInstall equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect linesFill installed equipment and adjust to proper mixture
- Prioritize and schedule service and PM calls to meet customer service windows
- Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
- Collect accurate and complete equipment and customer information
- Remove old parts and replace with new parts
- Maintain parts inventory on service truck
- Establish positive relationship with contacts at service calls
- After each call, complete paperwork on job and call in paperwork every two hours
- Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
- Regular, reliable, predictable attendance
BASIC QUALIFICATIONS:
- 18 years or older
- 21 years or older if CDL Required
- Valid U.S. CDL license with Non-Excepted Interstate Status (if applicable)
Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.
- Pass DOT Physical and DOT Road-test (if required)
- Adhere to DOT Regulations
- Senior technician requires certification in refrigeration
- Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
- Ability to communicate effectively in English if CDL required
HELPFUL EXPERIENCE:
- Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
- Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
- Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
- Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
- Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
- Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)
- Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement
Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME
About PepsiCo
Sourced by ZipRecruiter
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated $86 billion in net revenue in 2022, driven by a complementary beverage and convenient foods portfolio that includes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Industry
Food and drink manufacturing
Company size
10,000+ Employees
Headquarters location
Purchase, NY, US
Year founded
1965