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Customer Success Logistics Jobs in Virginia (NOW HIRING)

Genlogs

Customer Success Manager

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... As a CSM, you will own a portfolio of Mid-Market logistics customers and be responsible for driving ...

GenLogs

Customer Success Manager

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also ... As a CSM, you will own a portfolio of Mid-Market logistics customers and be responsible for driving ...

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also ... Transportation/logistics or commercial auto insurance experience preferred. BENEFITS Healthcare * ...

Rune Technologies

Head of Mission Success

Arlington, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer success. * Bring a deep understanding of military logistics operations to the Rune team, using your background and skillset to further expand and refine Rune product offerings. * Be ...

Hyper Careers Page

Logistics Manager

Henrico, VA · On-site

Working closely with Supply Chain, Planning, Manufacturing, Project Management, Procurement, and Customer Success teams, the Logistics Manager ensures materials and finished goods move efficiently ...

Ryder System, Inc.

Customer Logistics Manager

Front Royal, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Logistics Manager will oversee the day-to-day operations within an assigned function ... Your Success. The Future We Build Together. Compensation Information : The compensation offered to ...

Ryder

Customer Logistics Manager

Front Royal, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Logistics Manager will oversee the day-to-day operations within an assigned function ... Your Voice. Your Success. The Future We Build Together. Compensation Information

RuneTech

Head of Mission Success

Arlington, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer success. * Bring a deep understanding of military logistics operations to the Rune team, using your background and skillset to further expand and refine Rune product offerings. * Be ...

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Customer Success Logistics information

Is customer success a good career?

Customer Success is a growing field that focuses on building long-term client relationships and ensuring product satisfaction. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The role can offer career advancement and stability in technology and service industries.

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Customer Success Logistics jobs near you

Customer Success Manager

Genlogs

Richmond, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Customer Success Manager

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.

The primary focus of the Customer Success Manager role is to provide world-class customer experience for our growing customer base. As a CSM, you will own a portfolio of Mid-Market logistics customers and be responsible for driving adoption, customer outcomes, and long-term retention. You will act as the primary point of contact for your customers, understand each customer's operational workflows and business goals, and ensure they realize measurable value from GenLogs' Truck Intelligence™ platform.

  • Mid-Market Account Management: Manage a book of business across Mid-Market logistics customers.
  • Implementation and activation: Own onboarding and implementation efforts for new customers, ensuring successful setup, user activation, and operational integration.
  • Training and enablement: Develop and execute scalable customer success playbooks, workflows, and training resources that drive product adoption.
  • QBRs and business alignment: Conduct regular customer check-ins and business reviews focused on KPIs, usage trends, outcomes achieved, and future objectives.
  • Expansion and renewal: Identify growth opportunities through customer usage patterns, evolving business priorities, and stakeholder feedback. Drive renewals and expansion opportunities while partnering with Sales on larger opportunities.
  • Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges and communicate customer feedback.
  • Customer advocacy: Serve as the voice of the customer internally, surfacing insights that improve product development and customer experience.
  • Travel: Travel periodically for customer meetings, industry conferences, and onsite engagements.
  • Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
  • 4+ years of experience in Customer Success, Account Management, or related customer-facing roles.
  • Experience managing a portfolio of Mid-Market B2B customers with multi-million-dollar revenue responsibility.
  • Demonstrated success driving retention, customer adoption, and expansion.
  • Strong written communication and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Experience creating customer-facing reporting and executive presentations.
  • B2B SaaS experience required.
  • Transportation/logistics or commercial auto insurance experience preferred.
Benefits

Healthcare

  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans

Time Off

  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs

Family Support

  • Paid parental leave

Professional Development

  • Budget availability for approved professional development courses, certifications, and training

Travel Support

  • 100% travel reimbursement for all approved company travel and spending

Retirement Savings

  • 401(k) plan

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