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Customer Success Operations Director Jobs in Virginia

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... How to translate insights from Pixalate's product suite into ROI and operational client ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... How to translate insights from Pixalate's product suite into ROI and operational client ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Centria Autism

Operations Director

Norfolk, VA · On-site

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... of customer satisfaction. * Maintain Compliance Regulations * Enforce compliance with center ...

New

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Centria Autism

Operations Director

Norfolk, VA · On-site

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... of customer satisfaction. * Maintain Compliance Regulations * Enforce compliance with center ...

New

Centria Autism

Operations Director

Norfolk, VA

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... of customer satisfaction. * Maintain Compliance Regulations * Enforce compliance with center ...

New

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

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Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the most commonly searched types of Customer Success Operations jobs in Virginia?

The most popular types of Customer Success Operations jobs in Virginia are:

What are popular job titles related to Customer Success Operations Director jobs in Virginia?

For Customer Success Operations Director jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Virginia look for?

The top searched job categories for Customer Success Operations Director jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Operations Director jobs?

Cities in Virginia with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you

Director of Customer Success

Pixalate, Inc.

Reston, VA • On-site

$130K - $175K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Director, Customer Success 
Employment Type: Full-Time
Location: Hybrid in VA or NY (U.S.-Based Applicants Only)
ABOUT THE ROLE
We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will advise executive leadership on strategies to grow and retain Pixalate’s customers and partners, as well as serve as a leader for other members of the Customer Success team. This candidate will also establish and maintain active relationships with clients through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. 
RESPONSIBILITIES

  • Work with the executive team in setting a strategy to drive customer engagement, growth, and retention with a focus on churn reduction and client advocacy.  
  • Own and manage key client relationships across Pixalate’s client roster, particularly those operating in the programmatic ecosystem such as major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies, and publishers.
  • Guide the customer to achieve their business goals and to address concerns when it comes to ad fraud prevention and privacy compliance. 
  • Employ a data-driven approach to monitoring customer engagement metrics, team KPIs, and account health to identify risk and to take decisive next steps..
  • Understand the competitive landscape, new industry developments, and standards
  • Collaborate with other teams including Sales and Marketing to create and optimize strategies for upsell and cross-sell opportunities. 

QUALIFICATIONS

  • BA/BS degree in technical, business, or other related fields (or equivalent experience)
  • 4+ years experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
  • Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention 
  • How to lead a high-performing customer success team with proven performance and revenue goal achievements
  • Understand Invalid Traffic (IVT) and viewability in the context of digital advertising
  • Expertly understand the programmatic digital advertising to communicate client requests to Pixalate’s technical teams and to provide client guidance
  • Differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV in the context of display, video, and native advertising). 
  • How to translate insights from Pixalate’s product suite into ROI and operational client recommendations
  • Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities.
  • Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)

BENEFITS

Benefits 

Health & Wellbeing

  • Medical, dental, and vision insurance — 100% of employee premiums covered by Pixalate, 50% for dependents
  • Generous parental leave and maternity leave
  • Unlimited PTO

Financial

  • 401(k)
  • Employee referral bonus program
  • Monthly internet reimbursement

Work Style

  • Remote-first — work from the DC or NY metro area
  • Casual, flexible work environment
  • Annual team events
  • Clear path to sales leadership as Pixalate’s team grows
  • International and Domestic Travel


Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

  • Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
  • Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
  • Washington Post: Your kids’ apps are spying on them
  • Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
  • ABC7 News: The State of Children's Privacy Online
  • NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.

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