Customer Success Program Jobs in Virginia (NOW HIRING)

As we expand our product portfolio, we are seeking a Senior Customer Success Manager focused on driving adoption, mission success, and expansion of Raptor, Vantor's next-generation drone video exploitation and operational intelligence platform.

In this role, you will serve as the primary customer advocate and trusted advisor for Raptor users across the Department of Defense and broader U.S. Government. You will work closely with operators, analysts, program managers, and mission leaders to ensure successful deployment, adoption, and operational integration of Raptor into mission workflows.

You will partner closely with Product, Engineering, Sales, and executive leadership toidentifyemerging use cases, capture customer feedback, drive product adoption, and uncover expansion opportunities. Success in this role requires a combination of operational credibility, customer engagementexpertise, and a deep understanding of UAS, ISR, targeting, and operational decision-making environments.

This role is eligible to work remotely within the United States, with preference for candidateslocatedin Herndon, VA

What You'll Be Doing

Customer Adoption & Mission Success

• Serve as the primary post-sale customer success lead for Raptor customers across the Department of Defense and U.S. Government.

• Develop customer success strategies that drive adoption, operational integration, and long-term mission value.

• Establish andmaintaintrusted relationships with operators, analysts, program managers, technical stakeholders, and senior leaders.

• Drive successful onboarding, training, and user enablement programs that accelerate customer time-to-value.

• Monitor customer engagement, usage, and mission outcomes toidentifyadoption opportunities and potential risks.

Expansion & Growth

• Identifyand develop new operational use cases that expand Raptor adoption within existing customer organizations.

• Partner with Sales and Business Development teams to support account growth, renewals, and expansion opportunities.

• Act as a strategic advisor to customers by aligning Raptor capabilities with evolving mission requirements.

• Support customer demonstrations, operational evaluations, pilots, and mission exercises thatshowcaseRaptor's value.

Voice of the Customer

• Collect, synthesize, and communicate customer feedback to Product and Engineering teams.

• Influence product roadmap priorities byrepresentingoperational requirements and user needs.

• Help shape future product capabilities byidentifyingemerging mission challenges and technology gaps.

• Serve as the internal subject matter expert on customer workflows, mission requirements, and operational environments.

Cross-Functional Leadership

• Collaborate closely with Product, Engineering, Sales Engineering, and Program teams to ensure successful customer outcomes.

• Support customer deployments, issue resolution, and operational readiness activities.

• RepresentVantor at military exercises, demonstrations, conferences, industry events, and customer engagements.

• Maintainaccuratecustomer success plans, adoption metrics, account health reporting, and CRM records.

MinimumRequirements

• Active TS/SCI clearance preferred; ability to obtain andmaintaina security clearancerequired.

• Bachelor's degree in Business, Engineering, Computer Science, Geospatial Science, Military Studies, or related field.

• 5+ years of experience in Customer Success, Program Management, Account Management, Mission Operations, Business Development, or related customer-facing roles supporting government customers.

• Demonstrated experience working with Department of Defense, Intelligence Community, or Federal Government organizations.

• Strong understanding of customer adoption, stakeholder management, and enterprise software implementation.

• Experience engaging with both operational users and executive stakeholders.

• Excellent communication, presentation, relationship-building, and problem-solving skills.

• Ability to translate technical capabilities into operational outcomes and mission value.

Preferred Qualifications

• Direct experience within the UAS/drone ecosystem, preferably with a drone manufacturer, ISR technology provider, geospatial company, defense technology organization, or mission software company.

• Strong understanding of ISR workflows, intelligence operations, video exploitation, geospatial analysis, and operational decision-making processes.

• Prior military experiencestronglypreferred, particularly in UAS, ISR, fires, targeting, special operations, aviation, intelligence, or tactical operations.

• Familiarity with mission systems includingcommand and controlplatforms, sensor integration, targeting systems, geospatial tools, mission planning systems, or strike platforms.

• Experience supporting organizations such as USSOCOM, Air Force, Army, Marine Corps, NGA, DIA, Combatant Commands, or other operational mission customers.

• Understanding of mission workflows including F3EA, F2T2EA, sensor-to-shooter operations, dynamic targeting, and operational planning.

• Experience supporting AI-enabled, ISR, geospatial, mission command, or operational intelligence platforms.

• Experience working instartup, venture-backed, or emerging product environments where customer feedback directly influences product development.

• Familiarity with customer success platforms, CRM systems, and adoption analytics tools.