ZipRecruiter

Log In

1

Customer Success Program Jobs in Virginia (NOW HIRING)

RELX

Strategic Customer Success Manager

Alexandria, VA · On-site

... Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this ... Drive change management and enablement programs -- training sessions, best-practice playbooks, and ...

Appian

Customer Success Manager (Public Sector)

Mclean, VA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Preferred Qualifications: * 5+ of experience within success management, program management, account ...

Appian Corporation

Program Manager (Army)

Mclean, VA · On-site

$63K - $69K/yr

Design, implement, and optimize customer success programs for the US Army encompassing onboarding, adoption, value realization, and renewal. * Lead and manage large-scale, cross-functional ...

previous page

Showing results 41-60

All JobsCustomer Success Program JobsCustomer Success Program Jobs in Virginia

Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in Virginia?

The most popular types of Customer Success Program jobs in Virginia are:

What are popular job titles related to Customer Success Program jobs in Virginia?

For Customer Success Program jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Virginia look for?

The top searched job categories for Customer Success Program jobs in Virginia are:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Virginia as of June 2026, with employment types broken down into 77% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Enterprise Customer Success Manager

VisibleThread, LLC

Arlington, VA • On-site

$90 - $130/hr

Other

Medical, PTO

Posted 9 days ago

Job description

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role
  • Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
  • Own $3M in ARR across a number of large Enterprise Accounts
  • Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
  • Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
  • Solve problems. Be the bridge between customers and our product and support teams when issues come up.
  • Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
  • 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
  • Experience working in the GovCon industry would be beneficial
  • Strong program management experience, change management and supporting user adoption
  • Must be AI savvy
  • Comfortable with technology — you can learn a product deeply and explain it simply.
  • A genuine curiosity about customers' problems, and the drive to solve them.
  • Sharp communication skills, written and verbal.
  • A self-starter who thrives on ownership, not hand-holding.
  • Work with major global brands across Defense, IT Services, and Healthcare.
  • A flat, fast-moving team with real career growth.
  • 100% paid private medical insurance.
  • Flexible working schedule.
  • Competitive salary and annual leave.
  • Monthly all-hands and team events with people worldwide.
#J-18808-Ljbffr

Apply