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Customer Success Program Jobs in Virginia (NOW HIRING)

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... Employee referral bonus program * Monthly internet reimbursement Work Style * Remote-first -- work ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... Employee referral bonus program * Monthly internet reimbursement Work Style * Remote-first - work ...

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. * The Customer Success function is ...

CorasWorks

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager CORAS is a growth-stage company putting AI-powered decision ... Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ...

CORAS

Senior Customer Success Manager

Mclean, VA

Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ... About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ... About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Jobs in Virginia

Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in Virginia?

The most popular types of Customer Success Program jobs in Virginia are:

What are popular job titles related to Customer Success Program jobs in Virginia?

For Customer Success Program jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Virginia look for?

The top searched job categories for Customer Success Program jobs in Virginia are:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Virginia as of June 2026, with employment types broken down into 77% Full Time, 16% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

Cobb Technologies

Glen Allen, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Build Relationships. Solve Problems. Deliver an Exceptional Customer Experience.
At Cobb Technologies, success starts with our people. As Virginia's leading independent office technology dealer and a proud recipient of the Best Places to Work in Virginia award, we have built a collaborative, people-first culture where team members are valued, supported, and encouraged to grow.
We believe that happy employees create happy customers. That belief shapes how we work, how we serve, and how we celebrate success together.
Cobb Technologies is seeking a motivated and detail-oriented Customer Success Manager to serve as the primary point of contact for an assigned group of business customers. This position plays a vital role in managing the post-sale customer relationship, coordinating customer needs, maintaining accurate billing and contract information, and ensuring requests are resolved promptly and professionally.
This is an account management position and does not include responsibility for managing employees. Most customer communication is conducted by telephone and email.
What You'll Do
Customer Account Management
  • Serve as the primary post-sale contact for an assigned portfolio of business customers.
  • Build and maintain strong, professional relationships with customers.
  • Develop an understanding of each customer's equipment, service, supply, billing, and contract needs.
  • Respond to customer questions and requests promptly, accurately, and professionally.
  • Coordinate with internal departments to ensure customer commitments are completed successfully.
  • Provide customers and internal team members with timely updates regarding open requests.
  • Manage customer concerns and escalations through clear communication, follow-through, and relationship building.
  • Identify opportunities to improve customer satisfaction, retention, and account growth.

Billing and Contract Administration
  • Complete timely and accurate equipment and service billing.
  • Enter, review, reconcile, and maintain customer and contract billing information.
  • Set up and administer customer maintenance agreements.
  • Audit meter readings and service-level billing requirements.
  • Coordinate remote meter processing.
  • Review billing and contract-renewal reports for accuracy.
  • Compare contract terms, billing information, renewals, and proposed price adjustments.
  • Research and resolve complex billing questions for internal and external customers.
  • Maintain current contract-renewal information and follow established renewal procedures.

Service and Supply Coordination
  • Proactively identify customer needs for equipment supplies and service.
  • Enter and coordinate service calls and supply orders.
  • Consider inventory availability, delivery requirements, and customer expectations when processing requests.
  • Partner with Service, Delivery, Sales, Administration, and other internal teams to resolve customer needs.
  • Support reporting requests and provide accurate customer account information when needed.
What You'll Bring
  • At least two years of business-to-business customer service or account-management experience.
  • Office technology, equipment leasing, service-contract, or related industry experience is preferred.
  • An associate degree or higher is preferred; relevant professional experience may substitute for education.
  • Strong Microsoft Office skills, particularly Microsoft Excel.
  • Experience performing billing reconciliation, researching account discrepancies, or administering customer contracts.
  • Excellent written and verbal communication skills.
  • Strong organizational and time-management abilities.
  • Exceptional attention to detail and commitment to accuracy.
  • Ability to prioritize competing responsibilities and meet deadlines.
  • Ability to communicate effectively with customers and coworkers with a wide range of personalities and communication styles.
Core Why Cobb Technologies?
At Cobb Technologies, you will join a company that values strong relationships-with our customers, our communities, and one another.
Our benefits and workplace advantages include:
  • Competitive compensation
  • Medical, dental, and vision insurance
  • HSA, HRA, and FSA options
  • 401(k) plan with company match
  • Company-paid short-term disability insurance
  • Company-paid long-term disability insurance
  • Company-paid life insurance
  • Generous paid time off
  • Employee Assistance Program
  • Professional development and advancement opportunities
  • A collaborative, family-friendly, and pet-friendly workplace
  • Community involvement and volunteer opportunities through Cobb and Imprint, our nonprofit charitable organization
Ready to Make an Impact?
This position is well suited for someone who enjoys building customer relationships, solving detailed account issues, coordinating across multiple departments, and taking ownership of the customer experience.
Complete our quick application today. Qualified candidates can expect to hear from our team within 24-48 business hours.
Join Cobb Technologies and help us create an exceptional customer experience-one relationship, one solution, and one commitment at a time.

Apply