PADO is searching for a strategic and technical Director of Customer Success and Implementation to ... Kickoff through data ingestion through launch and operations across all clients including ...
PADO is searching for a strategic and technical Director of Customer Success and Implementation to ... Kickoff through data ingestion through launch and operations across all clients including ...
Customer Success Manager
Mclean, VA · On-site
Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...
Customer Success Manager
Mclean, VA · On-site
Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...
Customer Success Manager
Richmond, VA · On-site
Customer Success Manager GenLogs is a hardware, software, and data company building the next ... operational workflows and business goals, and ensure they realize measurable value from GenLogs ...
Customer Success Manager
Richmond, VA · On-site
Customer Success Manager GenLogs is a hardware, software, and data company building the next ... operational workflows and business goals, and ensure they realize measurable value from GenLogs ...
Customer Success Manager
Richmond, VA · On-site
$70 - $90/hr
We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high‑impact programs. * The Customer Success function ...
Customer Success Manager
Richmond, VA · On-site
$70 - $90/hr
We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high‑impact programs. * The Customer Success function ...
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Vice President of Customer Experience
Vienna, VA · On-site
$215K - $255K/yr
What We're Looking For * 10+ years of experience in Customer Operations, Customer Success ... Highly visible leadership role with direct impact on customer experience, retention, and company ...
Vice President of Customer Experience
Vienna, VA · On-site
$215K - $255K/yr
What We're Looking For * 10+ years of experience in Customer Operations, Customer Success ... Highly visible leadership role with direct impact on customer experience, retention, and company ...
Vice President of Customer Experience
Vienna, VA · On-site
$139K - $178K/yr
What We're Looking For * 10+ years of experience in Customer Operations, Customer Success ... Highly visible leadership role with direct impact on customer experience, retention, and company ...
Vice President of Customer Experience
Vienna, VA · On-site
$139K - $178K/yr
What We're Looking For * 10+ years of experience in Customer Operations, Customer Success ... Highly visible leadership role with direct impact on customer experience, retention, and company ...
Customer Success Manager
Glen Allen, VA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Glen Allen, VA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...
Customer Success Team
Sandston, VA · On-site
... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: · A strong sense of ownership and ...
Quick apply
Customer Success Team
Sandston, VA · On-site
... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: · A strong sense of ownership and ...
Customer Success Team
Sandston, VA · On-site
... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: · A strong sense of ownership and ...
Customer Success Team
Sandston, VA · On-site
... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: · A strong sense of ownership and ...
Customer Success Coordinator
Henrico, VA · On-site
$55K - $65K/yr
... operational processes run smoothly from initiation to completion. The ideal candidate is highly ... We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as ...
Customer Success Coordinator
Henrico, VA · On-site
$55K - $65K/yr
... operational processes run smoothly from initiation to completion. The ideal candidate is highly ... We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as ...
Customer Success Coordinator
Henrico, VA · On-site
$16.25 - $21.25/hr
... operational processes run smoothly from initiation to completion. The ideal candidate is highly ... We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as ...
Customer Success Coordinator
Henrico, VA · On-site
$16.25 - $21.25/hr
... operational processes run smoothly from initiation to completion. The ideal candidate is highly ... We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as ...
Translate operational service activity, project status, support trends, and service outcomes into ... Ability to work cross-functionally and influence outcomes across teams without direct authority.
Translate operational service activity, project status, support trends, and service outcomes into ... Ability to work cross-functionally and influence outcomes across teams without direct authority.
Customer Success Team
Sandston, VA · On-site
... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: • A strong sense of ownership and ...
Customer Success Team
Sandston, VA · On-site
... Operations, Accounting, Vendor Partners, and Sales teams to resolve complex customer issues and ... Success Factors The successful candidate will demonstrate: • A strong sense of ownership and ...
Sr, Manager Customer Success
Richmond, VA · On-site
Experience building scalable Customer Success processes and operational frameworks * Ability to ... thrive in fast paced environments with evolving priorities Compensation: This role has a market ...
Sr, Manager Customer Success
Richmond, VA · On-site
Experience building scalable Customer Success processes and operational frameworks * Ability to ... thrive in fast paced environments with evolving priorities Compensation: This role has a market ...
Customer Success Coordinator
$50K - $60K/yr
... operational processes run smoothly from initiation to completion. The ideal candidate is highly ... We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as ...
Quick apply
Customer Success Coordinator
$50K - $60K/yr
... operational processes run smoothly from initiation to completion. The ideal candidate is highly ... We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as ...
Translate operational service activity, project status, support trends, and service outcomes into ... Ability to work cross-functionally and influence outcomes across teams without direct authority.
Translate operational service activity, project status, support trends, and service outcomes into ... Ability to work cross-functionally and influence outcomes across teams without direct authority.
Customer Success Operations Director information
What does a customer success operations director do?
A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.
What are the key skills and qualifications needed to thrive as a customer success operations director?
To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.
How does a customer success operations director typically collaborate with other departments to improve the customer journey?
A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.
What is the difference between Customer Success Operations Director vs Customer Success Manager?
| Aspect | Customer Success Operations Director | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees operational strategies, processes, and tools to improve customer success at a strategic level | Manages customer relationships, onboarding, and retention on a day-to-day basis |
| Required Skills | Data analysis, process optimization, cross-department collaboration | Customer communication, problem-solving, relationship building |
| Work Environment | Strategic planning, leadership meetings, cross-functional teams | Customer interactions, support sessions, account management |
The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.
What are the most commonly searched types of Customer Success Operations jobs in Virginia?
The most popular types of Customer Success Operations jobs in Virginia are:
What are popular job titles related to Customer Success Operations Director jobs in Virginia?
For Customer Success Operations Director jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Director jobs in Virginia look for?
The top searched job categories for Customer Success Operations Director jobs in Virginia are:
- Member Success Manager
- Customer Retention Manager Salary
- Contractual Customer Success Manager
- Director Customer Success Manager
- Senior Customer Success Manager
- Director Client Success Salary
- Work From Home Customer Success Manager Remote
- Director Customer Success Manager Remote
- Customer Success Manager Europe
- Customer Success Saas
What cities in Virginia are hiring for Customer Success Operations Director jobs?
Cities in Virginia with the most Customer Success Operations Director job openings:
Full-time
Posted 18 days ago
Job description
PADO AI Orchestration, Inc., a groundbreaking new venture backed by LG NOVA, is revolutionizing energy management for the modern data center. Pado is led by a team of serial and tech entrepreneurs, with over 60+ years of experience in the energy and AI space. We leverage proprietary AI and ML to empower data centers to optimize power consumption, enhance resilience, and significantly improve operational efficiency. As the demand for AI-driven compute power escalates, data centers face unprecedented energy challenges. PADO offers the intelligent orchestration needed to navigate this complex landscape.
PADO is backed by LG NOVA, the Silicon Valley-based North American innovation division of LG Electronics.
PADO is searching for a strategic and technical Director of Customer Success and Implementation to act as the bridge between business goals and project execution. You will be responsible for the transition from Closed-Won to Live and Scaling. You will oversee the strategy and execution for the onboarding, technical implementation and overall customer success.
At this stage, that means doing the work yourself first which includes coordinating directly with customer teams, engineering, and data science and then systematizing what you learn so the function can scale. You're not inheriting a playbook for standard ops, you are the owner and writer of the playbook.
Responsibilities:
End to End Onboarding and Client Success: Kickoff through data ingestion through launch and operations across all clients including colocation facilities, neoclouds, and enterprise data centers.
Technical Delivery Scoping: Lead technical scoping conversations with customer IT and facilities teams, including data integration requirements (BMS, DCIM, telemetry pipelines)
Delivering & measuring Outcomes: Manage and Measure deployments across on-prem and cloud environments. Define and instrument client KPIs, develop case studies, and grow champions.
Primary Client Contact: Serve as the primary point of contact for customers during implementation translating their operational environment into actionable configuration requirements for our product and engineering teams
Structured Onboarding Process: Define and document intake protocols, project plans, technical integration checklists, and escalation paths.
Execution & Delivery: Ensure that products and features can be delivered with high quality and speed including after initial launch and/or for change orders. Act as the final QA before anything goes to the client. Deliver a white glove service to clients and approach the relationship in a consultative fashion.
Data-Driven Decision Making: Track success metrics (KPIs) such as adoption, revenue, and task success to inform future delivery strategies and product features.
Manage Customer Support: Track issues, tickets, and resolutions including escalation to engineering and leadership as needed.
Client Sentiment and Product Feedback: to close the feedback loop between onboarding friction, realized client value and the product roadmap.
Minimum Qualifications:
Professional Experience: 7-10 years as a Technical Program Manager in data center infrastructure, cloud platforms, AI/ML systems, or energy infrastructure.
Technical Domain Expertise: Strong understanding of physical equipment and mission critical environments. You have a high level of proficiency with big data, visualization, and machine learning. Proficiency with tooling including Salesforce, Jira, Claude etc.
Program Management Methodology: Proven track record of taking products and programs from concept to launch using frameworks and Agile practices.
Data and Metrics Orientation: You live in the details of operational KPIs and use data to address client / system pain points to drive product adoption and business decisions.
Communication Skills: Exceptional written and verbal skills, with the ability to articulate technical concepts to both engineers and C-suite stakeholders.
Mindset: A curiosity-driven "builder" mentality with comfort in fast-moving, ambiguous environments.
Stakeholder Influence: Proven ability to influence cross-functional teams and diverse stakeholders without direct authority.
Why Join PADO?
Location: Ohio, Pennsylvania, Virginia, or West Virginia
PADO AI Orchestration, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
PADO is backed by LG NOVA, the Silicon Valley-based North American innovation division of LG Electronics.
PADO is searching for a strategic and technical Director of Customer Success and Implementation to act as the bridge between business goals and project execution. You will be responsible for the transition from Closed-Won to Live and Scaling. You will oversee the strategy and execution for the onboarding, technical implementation and overall customer success.
At this stage, that means doing the work yourself first which includes coordinating directly with customer teams, engineering, and data science and then systematizing what you learn so the function can scale. You're not inheriting a playbook for standard ops, you are the owner and writer of the playbook.
Responsibilities:
End to End Onboarding and Client Success: Kickoff through data ingestion through launch and operations across all clients including colocation facilities, neoclouds, and enterprise data centers.
Technical Delivery Scoping: Lead technical scoping conversations with customer IT and facilities teams, including data integration requirements (BMS, DCIM, telemetry pipelines)
Delivering & measuring Outcomes: Manage and Measure deployments across on-prem and cloud environments. Define and instrument client KPIs, develop case studies, and grow champions.
Primary Client Contact: Serve as the primary point of contact for customers during implementation translating their operational environment into actionable configuration requirements for our product and engineering teams
Structured Onboarding Process: Define and document intake protocols, project plans, technical integration checklists, and escalation paths.
Execution & Delivery: Ensure that products and features can be delivered with high quality and speed including after initial launch and/or for change orders. Act as the final QA before anything goes to the client. Deliver a white glove service to clients and approach the relationship in a consultative fashion.
Data-Driven Decision Making: Track success metrics (KPIs) such as adoption, revenue, and task success to inform future delivery strategies and product features.
Manage Customer Support: Track issues, tickets, and resolutions including escalation to engineering and leadership as needed.
Client Sentiment and Product Feedback: to close the feedback loop between onboarding friction, realized client value and the product roadmap.
Minimum Qualifications:
Professional Experience: 7-10 years as a Technical Program Manager in data center infrastructure, cloud platforms, AI/ML systems, or energy infrastructure.
Technical Domain Expertise: Strong understanding of physical equipment and mission critical environments. You have a high level of proficiency with big data, visualization, and machine learning. Proficiency with tooling including Salesforce, Jira, Claude etc.
Program Management Methodology: Proven track record of taking products and programs from concept to launch using frameworks and Agile practices.
Data and Metrics Orientation: You live in the details of operational KPIs and use data to address client / system pain points to drive product adoption and business decisions.
Communication Skills: Exceptional written and verbal skills, with the ability to articulate technical concepts to both engineers and C-suite stakeholders.
Mindset: A curiosity-driven "builder" mentality with comfort in fast-moving, ambiguous environments.
Stakeholder Influence: Proven ability to influence cross-functional teams and diverse stakeholders without direct authority.
Why Join PADO?
- Be a part of a pioneering venture backed by LG NOVA, at the forefront of AI-driven energy innovation.
- Address the critical energy challenges facing the rapidly expanding data center industry.
- Work with cutting-edge AI/ML technology designed to deliver tangible ROI and operational improvements.
- Opportunity to significantly impact the company's growth and success.
- Collaborate with a passionate and supportive team.
- Competitive compensation package (salary, equity and benefits).
Location: Ohio, Pennsylvania, Virginia, or West Virginia
PADO AI Orchestration, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.