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Customer Success Operations Jobs in Virginia (NOW HIRING)

Genlogs

Senior Customer Success Manager

Richmond, VA · On-site

We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. The Customer Success function is ...

CorasWorks

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager CORAS is a growth-stage company putting AI-powered decision ... messy operational needs into practical technology-enabled workflows. If you're fired up about ...

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. * The Customer Success function is ...

GenLogs

Senior Customer Success Manager

Richmond, VA · On-site

We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. * The Customer Success function is ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

... messy operational needs into practical technology-enabled workflows. If you're fired up about ... Create and execute customer success plans that connect CORAS capabilities to each customer ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Everfox delivers trusted connectivity to protect the world's most critical ... Built for mission-critical operations, Everfox protects what matters most by securing how data ...

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

... messy operational needs into practical technology-enabled workflows. If you're fired up about ... Create and execute customer success plans that connect CORAS capabilities to each customer ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site

Built for mission-critical operations, Everfox protects what matters most by securing how data ... The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ...

Antithesis

Vice President of Customer Experience

Vienna, VA · On-site

$139K - $178K/yr

Partner closely with Customer Success, Support, Professional Services, Sales, and Account Management leadership to improve customer outcomes and operational efficiency. * Build and scale customer ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Virginia

Customer Success Operations information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success operations in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Virginia? The most popular types of Customer Success Operations jobs in Virginia are:
What are popular job titles related to Customer Success Operations jobs in Virginia? For Customer Success Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Virginia look for? The top searched job categories for Customer Success Operations jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Operations jobs? Cities in Virginia with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Virginia as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Senior Customer Success Manager

Genlogs

Richmond, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Senior Customer Success Manager

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.

About The Go-To-Market Team

The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing. We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.

About The Job

The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs' largest and most complex accounts. As a Senior CSM, you will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders. You will develop account strategies, guide complex implementations, drive executive alignment, and identify opportunities for long-term growth and expansion.

What You'll Do
  • Enterprise Account Management: Own and manage a portfolio of strategic Enterprise customers.
  • Strategic Onboarding And Implementation: Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes.
  • Executive Stakeholder Management: Build trusted relationships across customer organizations, including operational leaders, directors, and executive stakeholders.
  • Strategic Account Planning And QBRs: Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact.
  • Expansion And Renewal Ownership: Drive long-term account growth strategies and revenue retention across Enterprise accounts. Partner closely with Sales leadership on expansion opportunities and contract renewals.
  • Cross-Functional Leadership: Coordinate closely with Product, Engineering, Data, Support, and GTM teams to advocate for customer priorities and influence roadmap discussions.
  • Customer Insights And Advocacy: Identify patterns, customer needs, and strategic opportunities that shape product direction and improve customer outcomes.
  • Travel: Travel quarterly or as needed for executive meetings, customer workshops, QBRs, and industry events.
Qualifications
  • Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
  • 7+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles.
  • Experience managing large, complex enterprise portfolios with multi-million-dollar revenue responsibility and high-value customer relationships.
  • Demonstrated success driving customer retention, expansion, and executive-level relationships.
  • Strong experience with account planning, executive presentations, and business reviews.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Proven ability to influence cross-functional teams and operate in fast-paced environments.
  • B2B SaaS experience required.
  • Transportation/logistics or commercial auto insurance experience preferred.
Benefits

Healthcare

  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans

Time Off

  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs

Family Support

  • Paid parental leave

Professional Development

  • Budget availability for approved professional development courses, certifications, and training

Travel Support

  • 100% travel reimbursement for all approved company travel and spending

Retirement Savings

  • 401(k) plan

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