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Customer Success Training Program Jobs in Virginia

OneArc

Customer Success Engineer

Mclean, VA · On-site

... to Program Management and Product Development. This is a mid-level position; the successful ... End-User Training: Train end-users on OneArc software functionality, effectively demonstrating ...

OneArc

Customer Success Engineer

Mclean, VA

... to Program Management and Product Development. This is a mid-level position; the successful ... End-User Training: Train end-users on OneArc software functionality, effectively demonstrating ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership ...

Yes Energy

Customer Success Manager

Richmond, VA · On-site

$80K - $95K/yr

Provide training to customers that highlights product value and ensures customers know how to use our products to their fullest potential. * Develop and maintain customer success plans to facilitate ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership ...

GenLogs

Customer Success Manager

Richmond, VA · On-site

... programs. * The Customer Success function is one of many distinct arms of the larger GTM umbrella ... Training and enablement: Develop and execute scalable customer success playbooks, workflows, and ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Genlogs

Customer Success Manager

Richmond, VA · On-site

Training and enablement: Develop and execute scalable customer success playbooks, workflows, and training resources that drive product adoption. * QBRs and business alignment: Conduct regular ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding ... Own net revenue retention and gross retention targets, building the programs, playbooks, and team ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

Appian

Customer Success Manager

Mclean, VA · On-site

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

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Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are popular job titles related to Customer Success Training Program jobs in Virginia?

For Customer Success Training Program jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Virginia look for?

The top searched job categories for Customer Success Training Program jobs in Virginia are:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Virginia as of June 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 81% In-person, and 19% Remote job distribution.

Customer Success Engineer

OneArc

Mclean, VA • On-site

Full-time

Re-posted 2 days ago

Job description

Description:
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training simulation goals.
Bridging the gap between customer success and engineering, you will work closely with customers to develop workflows, craft prototypes, and build new solutions utilizing OneArc and third-party tools. You will support the creation of these solutions, guiding them from initial development through to delivery and deployment. Post-deployment, you will ensure the customer successfully adopts and utilizes their solution by providing training and guidance, while actively collecting user feedback and performance metrics.
The Customer Success Engineer supports their assigned accounts collaboratively, acting as the vital link between the customer and internal teams. By gathering and verifying requirements, investigating bugs, communicating use cases, and understanding product capabilities, you will fiercely advocate for our users' needs to Program Management and Product Development.
This is a mid-level position; the successful candidate will be paired with more experienced Customer Success Engineers on moderately complex engineering tasks. The candidate should demonstrate some, if not all, of the Key Areas of Responsibility, Objectives, Skills, Education and Experience, and Additional Attributes to a proficient standard.
Key Areas of Responsibility:
  • Customer Advocacy: Understand and champion the customer's operational and training simulation use cases and objectives.
  • Delivery Execution: Collaborate with OneArc account teams and stakeholders to successfully deliver on contractual requirements, customer-driven projects, and demonstrations. This includes preparing and executing formal acceptance events.
  • Demonstrations: Perform product demonstrations and reviews, seamlessly incorporating input and approvals from Account Leads and Product Managers.
  • Integration Solutions: Partner with internal stakeholders and external customers to resolve integration challenges between OneArc's products and third-party or bespoke equipment.
  • On-Site Support: Deploy temporarily to customer facilities to provide hands-on support, including travel to remote sites both within the United States and abroad.
  • End-User Training: Train end-users on OneArc software functionality, effectively demonstrating product and industry best practices.
  • Technical Troubleshooting: Diagnose and debug technical issues, ensuring accurate tracking and documentation within Jira.
  • Requirements Management: Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items.
  • Quality Assurance: Verify and validate project requirements, assisting the QA team in developing Acceptance Test Procedures (ATP) to demonstrate compliance with project specifications and customer use cases.
  • Event Representation: Support and represent OneArc at industry exhibitions and trade shows.

Objectives:
  • Technical Subject Matter Expertise: Master OneArc products to serve as a definitive technical authority for our customers.
  • Team Collaboration: Actively contribute to a dedicated account team focused on customer success. Support the Account Lead and collaborate closely with the Customer Solutions Engineer and Revenue Operations Representative to achieve both customer and business objectives.
  • Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in person. Guide customers to effective problem resolutions by utilizing our technology or mobilizing internal resources.

Skills:
  • Military Domain Knowledge: Basic understanding of military ground force Tactics, Techniques, and Procedures (TTPs).
  • Technical Proficiency: "Power user" knowledge of the Windows Operating System, including basic scripting capabilities (e.g., the ability to write .bat files).
  • Simulation Experience: Hands-on experience with military simulations, Live, Virtual, or Constructive (LVC) and/or military simulation gaming.
  • Communication & Presentations: Excellent overall communication skills, complemented by demonstrated public speaking and product presentation abilities.
  • Organization & Time Management: Highly organized with a proven ability to manage time, tasks, and competing priorities effectively.

Education and Experience:
  • Education: Associate's degree or equivalent practical work experience
  • Simulation Knowledge: Demonstrated understanding of military simulations, including Live, Virtual, Constructive (LVC), or military gaming environments.
  • Game Development: Practical experience with game design or development in any capacity.
  • Issue Tracking: Hands-on experience utilizing issue-tracking software for formal bug reporting and management (e.g., Jira).
  • Clearance Requirement: Must currently possess, or be eligible to obtain and maintain, an active US Secret security clearance (or higher).

Preferred Qualifications
  • Background: Prior US Military service or Federal Civilian experience is highly preferred.

Additional Attributes:
  • Collaborative & Personable: An excellent communicator and natural team player who builds strong, positive relationships with both customers and internal colleagues.
  • Agile & Adaptable: A quick thinker who thrives in a fast-paced, dynamic environment, easily adapting to shifting priorities and on-the-spot troubleshooting.
  • Driven & Diligent: Demonstrates a strong passion for technology and customer success, coupled with a proactive and dedicated work ethic.
  • Detail & Process-Oriented: Exhibits meticulous attention to detail with a strong commitment and ability to thoroughly document workflows, technical issues, and solutions.

Travel:
  • International and domestic travel will be required for this position
  • Must currently possess a valid US Passport or be eligible to obtain one without restrictions

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