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Customer Success Training Program Jobs in Virginia

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$65K/mo

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Decisions related to hiring, compensation, training, evaluating performance, or termination are ...

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

  • Medical

  • PTO

LightTable AI Customer Success Role LightTable is an AI-powered construction document review ... LightTable participates in the federal E-Verify program. As required, we will verify the identity ...

Everfox

Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... training options, and configuration to meet customers' use cases. * Act as a customer champion ...

Genesys

Sr, Manager Customer Success

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Build and promote customer advocacy programs that strengthen references, case studies, and brand ... Experience with CRM and customer success tools such as Salesforce and Gainsight * Demonstrated ...

Cobb Technologies

Customer Success Manager

Glen Allen, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Build Relationships. Solve Problems. Deliver an Exceptional Customer ... Employee Assistance Program * Professional development and advancement opportunities * A ...

iCIMS

Customer Success Manager

Richmond, VA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complete advanced product and industry training to build deep expertise in iCIMS Talent Cloud ... Foster advocacy through references, testimonials, and participation in customer community programs.

Everfox

Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... training options, and configuration to meet customers' use cases. * Act as a customer champion ...

IMIA, LLC

Training Program Manager

Portsmouth, VA

$100K - $110K/yr

Office, Shipyard(s), Customer Facilities SUMMARY The Training Manager designs, administers, and ... Internal Success Partner: Partner with internal stakeholders and contribute to programs of learning ...

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Showing results 21-40

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Virginia

Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are popular job titles related to Customer Success Training Program jobs in Virginia?

For Customer Success Training Program jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Virginia look for?

The top searched job categories for Customer Success Training Program jobs in Virginia are:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Virginia as of June 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 81% In-person, and 19% Remote job distribution.

Customer Success Specialist

Zoomph

Reston, VA • On-site

$60K - $65K/yr

Full-time

Re-posted 21 days ago

Job description

The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline support to clients, managing support tickets, and collaborating closely with the Account Management and Product teams to resolve issues efficiently. The Customer Success Specialist will be responsible for addressing client inquiries, troubleshooting technical issues, and maintaining a high standard of customer satisfaction. This position is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service.
Major Responsibilities:
Advanced Client Support and Technical Issue Resolution:
  • Provide expert-level support to clients by identifying and resolving complex technical issues, performing in-depth troubleshooting, and creating and delivering tailored solutions.
  • Create and develop customized responses and perform advanced platform configurations for specific client use cases, ensuring precise alignment with customer needs.
  • Collaborate with the Accounts team to lead and develop initiatives for providing in-depth platform insights through custom reports, data exports and data analysis for key accounts, as requested by the Account team.

Cross-functional Task Management and Collaboration:
  • Collaborate with Account Management, Product, and Engineering to streamline the resolution of high-impact issues.
  • Participate in strategic planning sessions to prioritize product improvements based on data analysis from recurring customer feedback, collaborating with the Product Team, Account team and other stakeholders to proactively address and mitigate potential issues.
  • Mentor and train team members and act as a point of escalation for complex client issues, ensuring that support standards are maintained across the team.

Client Education:
  • Lead and develop the creation and continuous improvement of support documentation, including FAQs, guides, and video tutorials, to empower clients in using Zoomph's platform effectively and efficiently.
  • Conduct client calls, onboarding sessions, providing personalized guidance to help clients leverage Zoomph's features for maximum benefit in partnership with account management
  • Actively solicits client feedback, tracking insights and sharing data with internal stakeholders to influence product development, refine support strategies, and promote customer success initiatives.

Process Development & Improvements:
  • Lead process improvement projects aimed at increasing support efficiency and customer satisfaction, including the automation of repetitive tasks and refinement of escalation protocols.
  • Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights for improving team performance and optimizing client interactions.
  • Stays abreast on industry standards and best practices, implementing new strategies and tools to enhance the customer support function.

Qualifications:
  • BS Degree or equivalent experience
  • Experience: 1-3 years of experience in a customer support role within a SaaS or technology-driven environment, with demonstrated success in handling complex technical issues and managing customer relationships.
  • Technical Proficiency: Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot), as well as familiarity with Excel, XML, JSON or similar data query languages to extract and analyze customer data.
  • Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying, tracking, and resolving customer issues efficiently.
  • Leadership & Communication: Excellent verbal and written communication skills, with experience leading client-facing projects and training sessions.
  • Process Optimization: Proven ability to evaluate and optimize workflows, implement process improvements, and contribute to team efficiency and performance goals.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are authorized to hire in the following states:
Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.
Zoomph EEO Statement:
"We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law."

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