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Customer Success Training Program Jobs in Virginia

IOTAP Inc

Customer Success Manager

Reston, VA

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

IOTAP Inc.

Customer Success Manager

Reston, VA

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

Datavant

Customer Success Manager

Richmond, VA · Remote

Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and ... Employee wellness programs * Generous parental and family leave We are committed to building a ...

Exiger

Enterprise Customer Success Manager

Mclean, VA · Remote

... risk management programs. As part of our high-impact Customer Success team, you'll be both a ... Lead onboarding, product training, and best-practice sessions to promote adoption and long-term ...

Cleo

Customer Success Manager

Richmond, VA · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Employee Assistance Program * Paid Parental Leave * Representing a company with 4,000+ clients and ...

Exiger

Enterprise Customer Success Manager

Mclean, VA · Remote

... risk management programs. As part of our high-impact Customer Success team, you'll be both a ... Lead onboarding, product training, and best-practice sessions to promote adoption and long-term ...

Exostar

Sr. Customer Success Manager

Herndon, VA · Remote

$250K/yr

The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar's Go-To-Market team. In ... We believe in employee development: we promote internally and provide training and educational ...

shrm

Customer Success Manager

Alexandria, VA

The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of ... Technical Competency -- Proficient experience in using various software programs including ...

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Customer Success Training Program information

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Virginia? For Customer Success Training Program jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Virginia look for? The top searched job categories for Customer Success Training Program jobs in Virginia are:
Customer Success Training Program jobs near you
Senior Customer Success Manager/Customer Success Manager, Enterprise Success

Senior Customer Success Manager/Customer Success Manager, Enterprise Success

Cvent

Tysons, VA • On-site

Full-time

Posted 17 hours ago

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
As an Enterprise Customer Success Manager (CSM) you will be a key partner to our enterprise customers, helping them adopt the Cvent platform, achieve their business objectives, and build mature meetings and events programs. You will lead success planning and day-to-day engagement for key accounts and collaborate closely with internal teams to deliver measurable business outcomes on the Cvent platform.
By working with program owners, event teams, and marketing stakeholders, you will support customers in defining their program strategy, realizing value from their investment, and advancing program maturity over time.
This role is ideal for someone who enjoys solving problems with customers, is highly organized, and is motivated by seeing customers succeed and grow with Cvent.
In This Role, You Will:
  • Manage a portfolio of enterprise accounts, (10-25), acting as a designated point of contact for customers up to C level for day-to-day engagement and adoption.
  • Execute on success plans in partnership with customers, ensuring activities and milestones are aligned to business objectives and timelines.
  • Collaborate closely with cross-functional teams to deliver a unified customer experience, support renewals, and identify opportunities such as new use cases, additional departments, or regions showing interest in Cvent.
  • Monitor and analyze user adoption and system usage; build data-driven recommendations and lead joint action plans with customer stakeholders to increase usage, expand use cases, and drive value realization.
  • Use data and AI-driven insights to identify trends, risks, and optimization opportunities across accounts, and translate those insights into clear, actionable recommendations.
  • Identify when customers would benefit from additional or refreshed training and recommend appropriate training paths or re-onboarding working with internal teams to execute.
  • Document and track feature requests and feedback and keep customers informed on roadmap items and newly released capabilities.
  • Contribute to internal process documentation, playbooks, and best practices that elevate the Enterprise Customer Success team's effectiveness and consistency globally.
  • Serve as the voice of the customer internally, advocating for customer needs, sharing insights and trends with cross-functional partners, and influencing product and program strategy.
  • Additional responsibilities as assigned.

Here's What You Need:
  • 4-8 years of professional work experience, preferably 3 in a Customer Success role.
  • Prior experience working in a Fortune 500 corporation, hospitality, meetings & events technology, or similar enterprise SaaS platforms; experience helping customers to promote adoption of new technologies is preferred.
  • Experience working in or with cross-functional account teams (e.g., Sales, Account Management, Services, Product, Marketing) in a matrixed environment.
  • Proficiency with AI-driven tools and automation
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook; strong skills in building executive-ready presentations and reporting.
  • Prior use of Salesforce or similar CRM, and familiarity with customer success platforms and collaboration tools (e.g., Teams, Zoom, Slack).
  • Ability to travel up to 15%
  • Position will be based in US headquarters; open to remote US based on experience (must be flexible to cover US client time zones)

Physical Demands
We are not able to offer sponsorship for this position

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