ZipRecruiter

Log In

1

Customer Success Training Program Jobs in Virginia

EverDriven

Customer Success Manager

Arlington, VA · Remote

... training to enhance customer engagements while generating revenue • Conducts regular check-ins ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

DSI Tech

Customer Success Manager

Fairfax, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Mclean, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Leesburg, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Reston, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

EverDriven

Customer Success Manager

Richmond, VA · Remote

... training to enhance customer engagements while generating revenue • Conducts regular check-ins ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

DSI Tech

Customer Success Manager

Annandale, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Mclean, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Chantilly, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Herndon, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Centreville, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Herndon, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Chantilly, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Sterling, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

DSI Tech

Customer Success Manager

Falls Church, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives ...

Apply Early

EverDriven

Customer Success Manager

Virginia Beach, VA · Remote

... training to enhance customer engagements while generating revenue • Conducts regular check-ins ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

IOTAP Inc.

Customer Success Manager

Reston, VA

Guide customers to success by developing and executing strategic account plans focused on adoption ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

next page

Showing results 1-20

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Virginia

Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Virginia? For Customer Success Training Program jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Virginia look for? The top searched job categories for Customer Success Training Program jobs in Virginia are:
Customer Success Training Program jobs near you
Customer Success Manager

Customer Success Manager

EverDriven

Arlington, VA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.

Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.

Position Summary:
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven's products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.

Salary Range: $88,000 - $105,000 based on experience + bonus potential

Location: This is a remote role, but candidate must reside within Florida or Virginia markets

How You Will Make an Impact:
• Implements strategies and processes that deliver consistent customer satisfaction and retention
• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
• Proactively engages and builds relationships with decisions makers and all levels of school district personnel
• Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

What You Will Bring to EverDriven:
• Bachelor's degree and/or equivalent relevant years of experience
• Minimum of 5 years' experience in a business development or customer success role
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
• Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
• Proactive and self-motivated with a passion for customer success and a track record of achieving goals
• Valid US driver's license in good standing, required
• Position will be remote/WFH and requires up to 33% travel

Benefits:
  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Flexible Time Off (FTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

#LI-Remote

Equal Opportunity Employer

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Visit our website and learn more about us at www.EverDriven.com