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Customer Success Operations Analyst Jobs in Virginia

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

Gathers and analyzes customer calls and various computer data to determine location and cause of ... operations analyst Preferred Interview Process Overview (High level): • Onsite/In Person ...

OneArc

Customer Success Engineer

Mclean, VA

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

Gathers and analyzes customer calls and various computer data to determine location and cause of ... operations analyst Preferred Interview Process Overview (High level): • Onsite/In Person ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

IOTAP Inc.

Customer Success Manager

Reston, VA

Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities ... Find paths for success , helping them unlock the full potential of Work 365's features * Manage and ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this ... Lead regular operational reviews with customers, discussing support tickets, case metrics, and ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities ... Find paths for success , helping them unlock the full potential of Work 365's features * Manage and ...

Zoomph

Customer Success Specialist

Reston, VA

The Customer Success Specialist will be responsible for addressing client inquiries ... Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights ...

DSI Tech

Customer Success Manager

Chantilly, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) Ashburn, VA (Onsite) Join our corporate team ... Extract, organize, and analyze data from Cisco PXP and related tools. * Build and maintain ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

... analytical abilities to understand client needs and provide effective solutions • Ability to ... customer success and a track record of achieving goals • Valid US driver's license in good ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Virginia

Customer Success Operations Analyst information

See Virginia salary details

$14

$33

$56

How much do customer success operations analyst jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer success operations analyst in Virginia is $33.47, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $40.05 per hour, depending on experience, location, and employer.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication and interpersonal skills. Experience in customer service, account management, or sales is often preferred, and familiarity with customer success tools like CRM software can be beneficial.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How much do operations analysts get paid?

Customer Success Operations Analysts typically earn between $60,000 and $90,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries, often supplemented with bonuses or benefits.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What is a customer success operations analyst job description?

A customer success operations analyst is responsible for optimizing processes, tools, and data to support customer success teams. They analyze customer data, develop reporting dashboards, and implement strategies to improve customer retention and satisfaction, often using CRM and analytics software. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

Is being a CSM stressful?

Customer Success Operations Analysts often work in fast-paced environments that require managing multiple client accounts and data analysis, which can be stressful during high workload periods. However, stress levels vary based on company culture, workload, and individual skills in communication and organization. Proper time management and use of tools like CRM systems can help mitigate stress in this role.
What are popular job titles related to Customer Success Operations Analyst jobs in Virginia? For Customer Success Operations Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Analyst jobs in Virginia look for? The top searched job categories for Customer Success Operations Analyst jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Operations Analyst jobs? Cities in Virginia with the most Customer Success Operations Analyst job openings:
Customer Success Operations Analyst jobs near you
Operations Analyst

Operations Analyst

IntelliPro Group Inc.

Norfolk, VA • On-site

$25 - $29/hr

Contractor

Posted 29 days ago

Job description

Job Title: Operations Analyst
Position Type: Contract (12 months, with possibility of extension)
Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed
Location of assignment: 2700 CROMWELL DRIVE Norfolk, VA 23509
Pay Rate: $25/hr - $29/hr (W2)
Top Required Skills
1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
2) Ability to work under pressure and make well thought out decisions
3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
What soft skill requirements do you have (team fit and personality requirements)?
• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
High Level Project Overview:
High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
Preferred Years of Experience:
• Nice to have hands on dispatch/operations center experience
Education:
• Minimum High School Diploma/GED
Are there any specific companies/industries you'd like to see in the candidate's experience?
• Prior utilities operations center experience or 911 operations center experience as an operations analyst
Preferred Interview Process Overview (High level):
• Onsite/In Person Interview - 6 Question Interview with STAR format
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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