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Customer Success Operations Analyst Jobs in Virginia

Enhesa

Customer Success Director

Arlington, VA · On-site

Strong analytical capability , with the ability to interpret customer health data, account trends ... Operations * Commercially astute , structured, and comfortable working in a fast-paced growth ...

Genlogs

Customer Success Manager

Richmond, VA · On-site

By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large ... operational workflows and business goals, and ensure they realize measurable value from GenLogs ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Virginia

Customer Success Operations Analyst information

See Virginia salary details

$14

$33

$56

How much do customer success operations analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer success operations analyst in Virginia is $33.47, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $40.05 per hour, depending on experience, location, and employer.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.
What are popular job titles related to Customer Success Operations Analyst jobs in Virginia? For Customer Success Operations Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Analyst jobs in Virginia look for? The top searched job categories for Customer Success Operations Analyst jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Operations Analyst jobs? Cities in Virginia with the most Customer Success Operations Analyst job openings:
Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $69,608 per year, or $33.5 per hour.

Customer Success Specialist - Up to $2,000 Sign-on Bonus!

Entyre Care

Arlington, VA • On-site

$30 - $35/hr

Full-time

Posted 22 days ago

Job description

About Us:
Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.
Position Overview:
We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs. In this fast-paced role, you'll play a critical part in driving customer satisfaction and retention by ensuring seamless onboarding, proactive engagement, and consistent follow-up. You thrive in a competitive environment, put the customer first, and are motivated by hitting goals and delivering value. You'll work cross-functionally to streamline workflows, surface actionable insights, and ensure our customers are getting the most out of our solutions-contributing directly to growth and customer loyalty.
Key Responsibilities:
  • Customer Outreach & Follow-Up: Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey.
  • Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration: Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes.
  • Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.

Qualifications:
  • Experience in administrative support, customer success, sales, or operations roles.
  • Self-motivated and proactive in identifying and solving problems.
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Excellent communication skills, both written and verbal.
  • Persistence in outreach with customers and building rapport.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Familiarity with Medicaid/Medicare programs is a plus.

How We Operate - Non-Negotiable:
  • "Insanely Great" for Families - Delivered Now:
    Relentlessly solve caregiver needs with excellence and speed.
  • Speed is King - Ruthless Focus:
    Eliminate distractions and execute on critical objectives with urgency.
  • Raise the Bar:
    Demand A-player performance and continuous improvement from yourself and your team.
  • The Speed Algorithm:
    Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
  • Act Like Owners - Bold Bets, Fast Action:
    Take initiative, make bold decisions, and move fast to drive results for families.

Apply