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Customer Success Operations Analyst Jobs in Colorado

SSA Group

Customer Success & Operations Analyst

Denver, CO · On-site

$60K - $70K/yr

Customer Success & Operations Analyst Who are we : In a digital world of complexities, Cinchio Solutions stands out. Seamlessly binding hospitality systems through data, software, and user experience.

Propeller Aero

Your Mission Working closely with the Director of Customer Success and the Customer Success Operations Manager, the Customer Success Operations Analyst will be the owner of data analysis and ...

Cin7

Manager, Customer Success

Denver, CO

We help these sellers connect and simplify their operations, keep track of their inventory at scale ... Data fluency-comfortable analyzing usage patterns, KPIs, and business impact * Demonstrated ...

Cin7

Manager, Customer Success

Denver, CO · On-site +1

We help these sellers connect and simplify their operations, keep track of their inventory at scale ... Data fluency-comfortable analyzing usage patterns, KPIs, and business impact * Demonstrated ...

Datadog

Billing Operations Analyst

Denver, CO · Hybrid

$49K - $65K/yr

We are seeking a Billing Operations Analyst to join our growing Finance team at Datadog. As a ... Partner closely with cross-functional teams-including Customer Success, Sales, DealDesk, Sales ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... chain operations is highly desirable * Strong analytical, organizational, and problem-solving ...

Johnson Controls

Operations Analyst

Aurora, CO

$23.08 - $30/hr

Monitor system and service performance and respond to incidents impacting customers and operations ... Strong analytical and troubleshooting skills. Ideal Candidate Successful candidates will typically ...

Checkr

Customer Success Manager

Denver, CO

About the team/role As a Customer Success Manager you will be responsible for driving customer ... analysis, meeting coordination and management, and business review preparation * Develop a ...

Johnson Controls

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

Monitor system and service performance and respond to incidents impacting customers and operations ... Strong analytical and troubleshooting skills. Ideal Candidate Successful candidates will typically ...

Fivetran

Customer Success Manager

Denver, CO · Hybrid

Together, we support thousands of organizations as they build a trusted foundation for analytics ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...

Kinective

Customer Success Manager

Golden, CO

$75K - $85K/yr

Performance Analysis and Reporting: Monitor key performance metrics, usage patterns, and customer ... Strong practical experience advising product and operational teams on the design and implementation ...

Kinective

Customer Success Manager

Golden, CO · On-site

Performance Analysis and Reporting: Monitor key performance metrics, usage patterns, and customer ... Strong practical experience advising product and operational teams on the design and implementation ...

Invoca

Customer Success Manager

Denver, CO

... improved operational efficiency. Join our dynamic, fast-growing team, where innovation and ... Apply AI in your day-to-day workflow - using AI-assisted tools to analyze account health, surface ...

Kinective

Customer Success Manager

Golden, CO · On-site

$75K - $85K/yr

Performance Analysis and Reporting: Monitor key performance metrics, usage patterns, and customer ... Strong practical experience advising product and operational teams on the design and implementation ...

Fivetran

Customer Success Manager

Denver, CO · On-site

Together, we support thousands of organizations as they build a trusted foundation for analytics ... We're looking for a Customer Success Manager to join our team and own retention and expansion of ...

Checkr

Customer Success Manager

Denver, CO · On-site

$106K - $125K/yr

About the team/role As a Customer Success Manager you will be responsible for driving customer ... analysis, meeting coordination and management, and business review preparation * Develop a ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Colorado

Customer Success Operations Analyst information

See Colorado salary details

$15

$35

$59

How much do customer success operations analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer success operations analyst in Colorado is $35.49, according to ZipRecruiter salary data. Most workers in this role earn between $25.29 and $42.45 per hour, depending on experience, location, and employer.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication and interpersonal skills. Experience in customer service, account management, or sales is often preferred, and familiarity with customer success tools like CRM software can be beneficial.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How much do operations analysts get paid?

Customer Success Operations Analysts typically earn between $60,000 and $90,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries, often supplemented with bonuses or benefits.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What is a customer success operations analyst job description?

A customer success operations analyst is responsible for optimizing processes, tools, and data to support customer success teams. They analyze customer data, develop reporting dashboards, and implement strategies to improve customer retention and satisfaction, often using CRM and analytics software. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

Is being a CSM stressful?

Customer Success Operations Analysts often work in fast-paced environments that require managing multiple client accounts and data analysis, which can be stressful during high workload periods. However, stress levels vary based on company culture, workload, and individual skills in communication and organization. Proper time management and use of tools like CRM systems can help mitigate stress in this role.
What are popular job titles related to Customer Success Operations Analyst jobs in Colorado? For Customer Success Operations Analyst jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Analyst jobs in Colorado look for? The top searched job categories for Customer Success Operations Analyst jobs in Colorado are:
Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Colorado as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution, with an average salary of $73,827 per year, or $35.5 per hour.
Customer Success & Operations Analyst

Customer Success & Operations Analyst

SSA Group

Denver, CO • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

SSA Group rating

5.5

Company rating: 5.5 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

508th of 727 rated retailers

Job description

Cinchio Solutions is looking for a talented Customer Success & Operations Analyst to join the team!
All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.
Customer Success & Operations Analyst
Who are we:
In a digital world of complexities, Cinchio Solutions stands out.
Seamlessly binding hospitality systems through data, software, and user experience. The efficiency of a cinch inspires us; we harmonize data, optimize software, and craft intuitive experiences, creating a unified digital ecosystem.
We aim for the hospitality industry to thrive, as each platform - from food service to immersive experiences - harmonizes with our vision, where data meets design and software syncs with operations.
We are a revolution in the hospitality space.
Position Title: Customer Success & Operations Analyst
Reports to: Director, Operations & Customer Success
Position Overview: The Customer Success & Operations Analyst is a hands-on role that supports account management, customer support, and operational onboarding for customers in retail, hospitality, and attractions. This role is ideal for candidates transitioning from frontline retail or restaurant management into a technology-focused career. You will triage and resolve support tickets, run operational assessments, assist with inventory and POS configurations, deliver customer training materials, and provide analytic insights that improve adoption and operational outcomes.
Qualifications:
  • Multiple years of experience in running customer food and beverage or retail shops
  • Strong understanding of SaaS platforms and digital customer engagement.
  • Exceptional communication skills with the ability to build relationships, manage expectations, and provide strategic guidance.
  • Proficiency in digital systems and project management tools.

Responsibilities:
Customer Support & Success
  • Act as a frontline customer support agent: receive, triage, prioritize, and resolve support tickets through the ticketing system (email/chat/portal); meet first-response and resolution SLAs and own customer communication until closure or escalation.
  • Work with manager to develop and engage with customers, acting as their advocate and ensuring their goals and needs are met.
  • Support onboarding and implementation activities: gather requirements, participate in kickoff calls, manage simple configuration tasks, and coordinate with Implementation/Engineering for complex items.
  • Perform on-site or virtual operational assessments to document workflows (POS, inventory, staffing, guest flow) and translate findings into product/configuration or process recommendations.
  • Configure and validate inventory/POS data in partnership with technical teams
  • Create and maintain practical customer-facing and internal documentation: quick reference guides, SOPs, KB articles, and training resources.
  • Escalate technical issues appropriately and coordinate follow-up with Engineering, Product, and Support until resolution.
  • Capture and synthesize customer feedback and recurring operational pain points to inform product and process improvements.
  • Keep accurate records in digital and ticketing systems and provide status updates to stakeholders.

Project Implementation
  • Participate in the planning, coordination, and execution of customer onboarding and virtual and physical implementation of projects.
  • Proactively identify and mitigate project risks to ensure timely and satisfactory outcomes.

Required Qualifications:
  • Demonstrated experience with inventory processes (stock counts, ordering/reordering, SKU management, shrinkage controls).
  • Experience working in a customer support/ticketing environment or comfort learning ticketing systems (Zendesk, Service Cloud, etc.).
  • Strong communication and customer-facing skills; ability to translate operational needs into technical/configuration requirements.
  • Basic data skills: Excel/Sheets proficiency, comfort with CSVs and data uploads; ability to produce simple reports and dashboards.
  • Technical curiosity and aptitude for learning SaaS tools, integrations, and configuration interfaces.
  • Willingness to travel for site visits and trainings (up to ~25-40%, adjustable).

Preferred Qualifications:
  • 2+ years managing retail stores, restaurants, or multi-location operations (e.g., general manager, operations manager, assistant manager) with hands-on inventory and POS experience.

Career Path:
  • Intended as a growth role into Account Manager, Implementation Manager, Customer Success Manager, or Solutions Consultant roles reporting to the Director, Operations.

Personal Attributes:
  • Strong operational empathy and customer-first mindset.
  • Analytical orientation with attention to data quality and operational detail.
  • Proactive problem-solver, organized, and comfortable juggling customer priorities.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
Compensation and Benefits
  • Full-Time, Exempt.
  • $75 monthly cell phone stipend.
  • Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
  • Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
  • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
  • Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.
  • Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
  • SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family's serious medical conditions.
  • Up to 5 days Paid Bereavement Leave.
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Meal Plan & Employee Discounts where applicable.
  • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
    • Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per 0year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

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