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Founding Customer Success Manager Jobs in Colorado

Convey LLC

Customer Success Manager

Denver, CO · On-site

Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Nutrislice

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Company: Nutrislice Work Type: Remote Employment: Full Time Location: US Seniority: Mid Level Technologies: Salesforce, ChurnZero Requirements: 3+ years in software ...

Scholarly Inc.

Customer Success Manager

Denver, CO · On-site

$70K - $100K/yr

Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area Compensation: $70,000 - $100,000 annual salary, based on experience About Scholarly Scholarly is building ...

Yes Energy

Customer Success Manager

Boulder, CO · On-site

$80K - $95K/yr

Customer Success Manager Join the market leader in electric power data and analytics solutions. The electrical grid is the largest and most complicated machine ever built. Yes Energy's industry ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Planisware

Customer Success Manager

Denver, CO · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer ...

CFM Company

Customer Success Manager

Golden, CO · On-site

Customer Success Manager Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting with your bank ...

Planisware

Customer Success Manager

Denver, CO · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer ...

Trimble

Customer Success Manager

Westminster, CO · On-site

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

G2 Venture Partners

Customer Success Manager

Denver, CO · On-site

$155K - $175K/yr

Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own ...

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All JobsFounding Customer Success JobsFounding Customer Success Manager JobsFounding Customer Success Manager Jobs in Colorado

Founding Customer Success Manager information

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
What are popular job titles related to Founding Customer Success Manager jobs in Colorado? For Founding Customer Success Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Founding Customer Success Manager jobs in Colorado look for? The top searched job categories for Founding Customer Success Manager jobs in Colorado are:
What cities in Colorado are hiring for Founding Customer Success Manager jobs? Cities in Colorado with the most Founding Customer Success Manager job openings:
Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

Convey LLC

Denver, CO • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Customer Success Manager

At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building strong customer relationships, driving product adoption, and helping customers achieve meaningful business outcomes.

As a trusted advisor, you'll manage a portfolio of customers after implementation, ensuring they realize value from our platform while partnering across Sales, Services, and Support to deliver an exceptional customer experience. You'll play a key role in customer retention, renewals, and identifying opportunities to help customers grow.

What You'll Do
  • Manage and grow relationships with a portfolio of customers throughout their lifecycle.
  • Drive product adoption and customer engagement to maximize long-term success.
  • Lead mid-market customer renewals while supporting enterprise renewal efforts.
  • Conduct regular business reviews and strategic check-ins with customer stakeholders.
  • Monitor customer health, proactively identify risks, and develop success plans.
  • Partner with internal teams to advocate for customers and ensure timely issue resolution.
  • Identify expansion opportunities and collaborate with Sales on account growth.
  • Maintain accurate customer data and success plans within CRM.
What We're Looking For
  • Experience in Customer Success, Account Management, or a customer-facing SaaS role.
  • Strong relationship-building and communication skills with the ability to influence stakeholders.
  • Proven success managing customer renewals, retention, and adoption.
  • Ability to balance multiple customer priorities in a fast-paced environment.
  • Experience using CRM platforms and customer success tools.
  • A proactive, collaborative mindset with a passion for helping customers succeed.
Why Convey?

At Convey, you'll have the opportunity to make a direct impact on customer success while working alongside a collaborative and innovative team. If you're energized by building relationships, solving problems, and helping customers get the most out of technology, we'd love to hear from you.

Apply today or reach out to learn more!

US-BASED ROLES ONLY - BENEFITS

  • Fully covered Medical, Dental, and Vision coverage for employees
  • Cost share for dependents
  • 401(K) plan with company match
  • Fully covered STD/LTD
  • Employee Assistance Program (EAP)
  • Paid Maternity Leave
  • 12 weeks of paid parental leave for birthing parent
  • Paid Paternity Leave
  • Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
  • 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
  • On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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