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Customer Success Manager Govtech Jobs in Colorado

Convey LLC

Customer Success Manager

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

  • PTO

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset: * Internet architecture

Appian

Customer Success Manager

Denver, CO · On-site

$125K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

Scholarly Software, Inc

Customer Success Manager

Denver, CO · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area Compensation: $70,000 - $100,000 annual salary, based on experience About Scholarly Scholarly is building ...

Yes Energy

Customer Success Manager

Boulder, CO · On-site

$80K - $95K/yr

  • Medical

  • Retirement

  • PTO

Customer Success Manager Join the market leader in electric power data and analytics solutions. The electrical grid is the largest and most complicated machine ever built. Yes Energy's industry ...

Scholarly Inc.

Customer Success Manager

Denver, CO · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area Compensation: $70,000 - $100,000 annual salary, based on experience About Scholarly Scholarly is building ...

Scholarly Software, Inc

Customer Success Manager

Denver, CO · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area Compensation: $70,000 - $100,000 annual salary, based on experience About Scholarly Scholarly is building ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

CFM Company

Customer Success Manager

Golden, CO · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting with your bank ...

Planisware

Customer Success Manager

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer ...

Planisware

Customer Success Manager

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer ...

Appian Corporation

Customer Success Manager

Denver, CO

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

Trimble

Customer Success Manager

Westminster, CO · On-site

$53K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Colorado

Customer Success Manager Govtech information

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Colorado? For Customer Success Manager Govtech jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Colorado look for? The top searched job categories for Customer Success Manager Govtech jobs in Colorado are:
What cities in Colorado are hiring for Customer Success Manager Govtech jobs? Cities in Colorado with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

Customer Success Manager

Convey LLC

Denver, CO • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building strong customer relationships, driving product adoption, and helping customers achieve meaningful business outcomes.

As a trusted advisor, you'll manage a portfolio of customers after implementation, ensuring they realize value from our platform while partnering across Sales, Services, and Support to deliver an exceptional customer experience. You'll play a key role in customer retention, renewals, and identifying opportunities to help customers grow.

What You'll Do
  • Manage and grow relationships with a portfolio of customers throughout their lifecycle.
  • Drive product adoption and customer engagement to maximize long-term success.
  • Lead mid-market customer renewals while supporting enterprise renewal efforts.
  • Conduct regular business reviews and strategic check-ins with customer stakeholders.
  • Monitor customer health, proactively identify risks, and develop success plans.
  • Partner with internal teams to advocate for customers and ensure timely issue resolution.
  • Identify expansion opportunities and collaborate with Sales on account growth.
  • Maintain accurate customer data and success plans within CRM.
What We're Looking For
  • Experience in Customer Success, Account Management, or a customer-facing SaaS role.
  • Strong relationship-building and communication skills with the ability to influence stakeholders.
  • Proven success managing customer renewals, retention, and adoption.
  • Ability to balance multiple customer priorities in a fast-paced environment.
  • Experience using CRM platforms and customer success tools.
  • A proactive, collaborative mindset with a passion for helping customers succeed.
Why Convey?

At Convey, you'll have the opportunity to make a direct impact on customer success while working alongside a collaborative and innovative team. If you're energized by building relationships, solving problems, and helping customers get the most out of technology, we'd love to hear from you.

Apply today or reach out to learn more!

US-BASED ROLES ONLY - BENEFITS

  • Fully covered Medical, Dental, and Vision coverage for employees
  • Cost share for dependents
  • 401(K) plan with company match
  • Fully covered STD/LTD
  • Employee Assistance Program (EAP)
  • Paid Maternity Leave
  • 12 weeks of paid parental leave for birthing parent
  • Paid Paternity Leave
  • Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
  • 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
  • On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply