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Associate Customer Success Manager Jobs in Colorado

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Checkr

Customer Success Manager

Denver, CO · On-site

About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...

Tilt

Customer Success Manager

Denver, CO

$93K - $98K/yr

Customer Success Manager @ Tilt Tilt (check us out here) is looking for a Customer Success Manager to join our team and help us scale our business by ensuring we turn every customer into a raving fan.

Planisware

Customer Success Manager

Denver, CO · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer ...

Checkr

Customer Success Manager

Denver, CO · On-site

$106K - $125K/yr

About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...

Trimble

Customer Success Manager

Westminster, CO

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

Trimble, Inc.

Customer Success Manager

Westminster, CO · On-site

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

Fivetran

Customer Success Manager

Denver, CO · Hybrid

We're looking for a Customer Success Manager to join our team and own retention and expansion of customers. The key component of success for this role is to increase each customer's usage of Fivetran ...

AutoStore

Customer Success Manager

Denver, CO

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

Kinective

Customer Success Manager

Golden, CO

$70K - $85K/yr

Why This Role Matters We are seeking an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and ...

Rezdy

Customer Success Manager

Denver, CO · On-site

$65K - $80K/yr

Manage a large portfolio of SMB customers using programmatic, scalable success motions rather than 1:1 account management * Deliver value through reactive support moments and proactive lifecycle ...

Rezdy

Customer Success Manager

Denver, CO · On-site

$65K - $80K/yr

Manage a large portfolio of SMB customers using programmatic, scalable success motions rather than 1:1 account management * Deliver value through reactive support moments and proactive lifecycle ...

Kinective

Customer Success Manager

Golden, CO · On-site

$70K - $85K/yr

Why This Role Matters We are seeking an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and ...

Trimble

Customer Success Manager

Westminster, CO

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

Kinective

Customer Success Manager

Golden, CO · On-site

The Cliffs Notes We are seeking an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and ...

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Showing results 1-20

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Colorado

Associate Customer Success Manager information

See Colorado salary details

$19.5K

$55.7K

$97.8K

How much do associate customer success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for associate customer success manager in Colorado is $55,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Colorado? The most popular types of Customer Success Manager jobs in Colorado are:
What are popular job titles related to Associate Customer Success Manager jobs in Colorado? For Associate Customer Success Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Colorado look for? The top searched job categories for Associate Customer Success Manager jobs in Colorado are:
What cities in Colorado are hiring for Associate Customer Success Manager jobs? Cities in Colorado with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $55,721 per year, or $26.8 per hour.
Associate Customer Success Manager

Associate Customer Success Manager

Procare Solutions

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

About Procare
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Associate Customer Success Manager (CSM) is a professional who proactively manages a dedicated portfolio of customers. This role focuses on building strong, long-term relationships with customers by ensuring they achieve maximum value from our solutions. The CSM proactively drives product adoption, increases software and payment processing usage, and ultimately improves key financial metrics like GRR and NRR within their portfolio.
What you'll do:
  • Dynamic Account Management: Proactively engage with a diverse set of customers assigned to you based on their health status or specific needs. You will be the primary point of contact for these accounts until their health improves and they are successfully transitioned.
  • Value Realization: Create and execute tailored Customer Success Plans (CSPs) for each account. These plans will outline specific goals, milestones, and metrics for driving product adoption, increasing payment processing, and demonstrating ROI.
  • Performance & Health Monitoring: Regularly monitor account health and usage data to identify at-risk customers and opportunities for growth. Take proactive measures to mitigate risks and ensure customer satisfaction.
  • Quarterly Business Reviews (QBRs): Prepare and deliver impactful QBRs that highlight customer achievements, review key performance indicators (KPIs), and present new opportunities for maximizing value.
  • Collaboration & Strategy: Partner with the sales team to ensure a cohesive account strategy. Effectively pass on qualified upsell and cross-sell opportunities to your sales counterpart.
  • Product Expertise: Maintain a deep understanding of our product suite, new features, and best practices to serve as a trusted advisor to customers.
  • Internal Collaboration: Partner with other teams, including Sales, Support, and Product, to address customer requests and ensure a seamless customer journey.
  • Case & Inbound Request Management: Efficiently manage and resolve inbound customer inquiries and requests from other teams. You will act as a key resource for the company, addressing a variety of customer needs to ensure a smooth and positive experience.
  • Proactive Adoption & Value Realization: Actively work with customers to understand their business goals and pain points. Your focus will be on increasing product adoption and usage, especially for our payment processing solutions, to demonstrate the full value of Procare Solutions.
  • Continuous Improvement: Understand how Procare Solutions competes in the marketplace and consistently apply new best practices to help our customers. You will also build an awareness of market trends and competitor activities to better assist your customers.

Our ideal candidate will have:
  • Typically requires 1-5 years' of experience in a customer-facing role, preferably within the SaaS industry
  • Application Knowledge: Proficient in the use of our solutions and able to provide recommendations to customers on optimal use of our products
  • Problem-Solving: Capable of diagnosing customer issues, evaluating solutions, and making well-informed decisions for the benefit of both the customer and Procare Solutions
  • Communication: Excellent communication and relationship-building skills with a customer-centric approach
  • Adaptability: A proven ability to manage multiple priorities in a dynamic, fast-paced environment

Physical Requirements:
  • This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
  • Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
  • Use of computer, telephone, and other office equipment for the greater part of the workday
  • Occasional travel may be required for this position

Why Procare?
  • Excellent comprehensive benefits packages including: medical, dental, & vision plans
  • HSA option with employer contributions
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • RTD EcoPass for all Denver employees
  • Tuition Reimbursement and continued Professional Development
  • Fast paced, high energy workplace environment in prime downtown location
  • Regular company provided meals

Salary
$75,000 - $85,000/year DOE
Location
This position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

Apply