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Associate Customer Success Manager Jobs in Colorado

FRONTSTEPS

Customer Success Manager

Denver, CO · On-site

$65K - $85K/yr

We are looking for a high-velocity, solution-driven Customer Success Manager who wants to do more than close tickets and chase case-closure metrics. We want an Embedded Consultant-someone who views ...

Alloy

Customer Success Manager

Denver, CO · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

DomainTools

Customer Success Manager

Denver, CO

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Alloy.ai

Customer Success Manager

Denver, CO

$89K - $123K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Alloy.ai

Customer Success Manager

Denver, CO · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Trimble

Customer Success Manager

Westminster, CO

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Alloy.ai

Customer Success Manager

Denver, CO · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Crusoe

Customer Success Manager

Denver, CO · On-site

$155K - $175K/yr

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is ...

Crusoe

Customer Success Manager

Denver, CO · On-site

$155K - $175K/yr

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is ...

Alchemer

Customer Success Manager

Louisville, CO · On-site

$70K/yr

How you will spend your days as a Customer Success Manager: * Maintain, nurture, support a subset of Alchemer customers through all phases of the customer lifecycle, from on boarding, through ...

New

think-cell

Customer Success Manager

Denver, CO · On-site

What You Will Do think-cell is hiring a Customer Success Manager for our North America Account Management team in Denver. This is a new, program-building role focused on creating deeper engagement ...

New

Alchemer

Customer Success Manager

Louisville, CO

$70K/yr

How you will spend your days as a Customer Success Manager: * Maintain, nurture, support a subset of Alchemer customers through all phases of the customer lifecycle, from on boarding, through ...

New

SHI GmbH

Customer Success Manager - VMware

Denver, CO · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Checkr

Staff Customer Success Manager

Denver, CO · On-site

$169K - $199K/yr

Staff Customer Success Manager San Francisco, California, United States About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Colorado

Associate Customer Success Manager information

See Colorado salary details

$19.5K

$55.7K

$97.8K

How much do associate customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for associate customer success manager in Colorado is $55,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What are the most commonly searched types of Customer Success Manager jobs in Colorado?

The most popular types of Customer Success Manager jobs in Colorado are:

What are popular job titles related to Associate Customer Success Manager jobs in Colorado?

For Associate Customer Success Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Colorado look for?

The top searched job categories for Associate Customer Success Manager jobs in Colorado are:

What cities in Colorado are hiring for Associate Customer Success Manager jobs?

Cities in Colorado with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,721 per year, or $26.8 per hour.

Customer Success Manager

FRONTSTEPS

Denver, CO • On-site

$65K - $85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

POSITION OVERVIEW
At FRONTSTEPS, we don't believe in passive account management or glorified customer support. We are looking for a high-velocity, solution-driven Customer Success Manager who wants to do more than close tickets and chase case-closure metrics. We want an Embedded Consultant-someone who views themselves as a seamless extension of our partners' businesses, dedicated to their operational victory.
This role is for an operator who is hungry, humble, and smart. Our major market differentiator is our high-collaboration, in-person culture at our Denver headquarters. We don't hide behind automated ticketing processes or avoid hard conversations out of a fear of failure. Instead, we collaborate face-to-face, walk across the hall to solve problems cross-functionally with Product and Sales, and drive immediate results.
ESSENTIAL FUNCTIONS (What You'll Actually Do)
  • Build deep, high-touch relationships with an assigned book of mid-market B2B partners, speaking their language and integrating yourself into their daily operational workflows.
  • Own your book of business holistically. Natively monitor product usage data and health scores to identify expansion opportunities and proactively mitigate churn risks before they surface.
  • When a partner hits a friction point, you don't just route an email. You take end-to-end ownership, collaborating in-person with our Support, Product, and Engineering teams to build immediate, elegant solutions.
  • Move past standard status updates. Prepare and execute strategic business reviews that demonstrate concrete ROI, celebrate mutual wins, and map out long-term software adoption tracks.
  • Coordinate closely with our Implementation team during onboarding to transition new accounts into confident, fully optimized power users of the FRONTSTEPS suite.
  • Document customer interactions, strategic plans, and insights in Salesforce with precision, ensuring leadership has flawless, real-time visibility into account health.
  • Performs other job duties as requested by management.

SKILLS & QUALIFICATIONS
What You Bring to the Table (Required):
  • 1 - 3 Years of Direct B2B Customer Success or Strategic Account Management Experience: You have a proven track record managing business accounts and hitting retention goals in a fast-paced environment.
  • A "Hunter" Mindset for Solutions: You are resilient, possess a high EQ, and actively run toward complex client challenges with a sense of extreme urgency.
  • Commercial Wit: You know how to uncover a client's core pain points and naturally align them with expansion, cross-sell, or upsell opportunities that support their growth.
  • Exceptional Communication & Relationship Skills: You can navigate multi-layered organizations, building trust with front-line administrators and executive sponsors alike.
  • Hyper-Local to Denver: Ability to work full-time, onsite at our Denver HQ to participate in the high-energy, cross-functional collaboration that drives our business forward.

What You Bring to the Table (Bonus Points):
  • Direct experience in PropTech, Real Estate Tech, or Property Management/HOA software platforms.
  • Experience managing a book of business valued at $500k+ in ARR with verifiable Net Revenue Retention (NRR) metrics.
  • Mastery of Salesforce and modern Customer Success data frameworks.

SUCCESS METRICS (How We Measure Impact)
Performance in this role will be measured by:
  • Retention: Performance against churn reduction and retention goals for your book of business.
  • Adoption: Product usage and feature adoption rates within your communities.
  • Customer Satisfaction: CSAT and NPS scores that reflect the quality of your partnerships.
  • Revenue Contribution: Achievement of upsell, cross-sell, and referral targets.
  • Operational Excellence: Consistent, high-quality Salesforce documentation and process adherence.

PAY RANGE & LOCATION
  • Location: Full-Time Onsite (Denver, CO Headquarters)
    Compensation: $65,000 - $85,000 Base Salary + $10,000 Variable Performance Comp Potential per year.

Benefits for Full Time roles include the following:
• 100% company paid onsite employee parking
• Medical, Dental, and Vision
• Company-sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• Paid covered employee parking
• 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

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