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Customer Success Director Jobs in Colorado (NOW HIRING)

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

SugarAI

Director, Customer Success

Denver, CO · On-site

$140K - $150K/yr

About the Role As the Director, Customer Success, you'll spearhead our customer-centric approach to help our Americas customers achieve measurable outcomes and long-term value with SugarCRM. Your ...

Checkr

Director of Customer Success

Denver, CO · On-site

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...

Checkr

Director of Customer Success

Denver, CO · On-site

$233K - $274K/yr

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...

CloudShare

Director of Customer Success

Denver, CO · On-site

$140K - $150K/yr

We are looking for an experienced Director of Customer Success to lead and scale our global Customer Success organization across an enterprise B2B SaaS customer base. Reporting directly to the CEO, ...

CloudShare

Director of Customer Success

Denver, CO · On-site

$140K - $150K/yr

We are looking for an experienced Director of Customer Success to lead and scale our global Customer Success organization across an enterprise B2B SaaS customer base. Reporting directly to the CEO, ...

McGraw Hill LLC.

Team Manager of Customer Success

CO · On-site

$90K - $125K/yr

Reporting to the Customer Success Director, the Team Manager, Customer Success will be responsible for managing a team of individuals whose primary responsibility is to own customer relationships.

Frontera

Head of Customer Success

Denver, CO · On-site

You're as comfortable presenting to a clinic director as you are digging into account health data ... You will lead, mentor, and develop a small team of Customer Success Managers and oversee the ...

Frontera

Head of Customer Success

Denver, CO · On-site

You're as comfortable presenting to a clinic director as you are digging into account health data ... You will lead, mentor, and develop a small team of Customer Success Managers and oversee the ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Direct-hire opportunity * 100% onsite position in Centennial, CO * Full-time schedule with a 7:30 ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

... direct contact with clients. The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset:

Propeller

Customer Success Associate

Denver, CO · On-site +1

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site

... direct contact with clients. The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset:

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Colorado

Customer Success Director information

See Colorado salary details

$40.5K

$127.7K

$188.2K

How much do customer success director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success director in Colorado is $127,691.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,400.00 and $153,000.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs

What are the most commonly searched types of Customer Success jobs in Colorado?

The most popular types of Customer Success jobs in Colorado are:

What are popular job titles related to Customer Success Director jobs in Colorado?

For Customer Success Director jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Customer Success Director jobs in Colorado look for?

The top searched job categories for Customer Success Director jobs in Colorado are:

What cities in Colorado are hiring for Customer Success Director jobs?

Cities in Colorado with the most Customer Success Director job openings:

Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Colorado as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $127,691 per year, or $61.4 per hour.

Director, Customer Success

Swimlane, Inc.

Denver, CO • On-site

Full-time

Posted 21 days ago

Job description

Who we are, and what we offer:
Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.
At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement-where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.
About the role
As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio. In this role, you will guide a team of Customer Success Managers (CSMs) partnering directly with customer security teams to ensure successful deployment, continuous adoption, and measurable security outcomes.
You'll collaborate internally, influence product decisions, and represent Swimlane at events. We also value your curiosity about our customers and their evolving needs, as it plays a vital role in delivering the maximum value from our products.
What you'll do
  • Oversee and coach a high-performing Customer Success team, fostering a culture of accountability, continuous learning, and customer advocacy.
  • Monitor and establish insight into key team KPIs - including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), CSAT/NPS- and report progress against goals to executive leadership.
  • Lead critical account mitigation plans for high-risk accounts, reducing at-risk ARR and improving time-to-resolution.
  • Build trusted relationships with industry security leaders.
  • Ensure customers achieve fast, measurable ROI, including reduced time-to-first-value and measurable improvement in customer security outcomes (e.g., faster mean-time-to-respond, automation adoption).
  • Partner closely with Sales to seamlessly manage the sales-to-delivery transition and drive CS-sourced and CS-influenced expansion pipeline and revenue.
  • Collaborate with Product and Engineering to synthesize customer insights, influence product roadmaps, and support rollout strategies.
  • Oversee and ensure the accuracy and execution of customer success plans CS platforms.
  • Improve CS processes through automation and AI-enabled workflows
  • Build and scale the CS team's coverage model, balancing account load (ARR/Account Total per CSM) against portfolio growth.

How We'll Measure Success
  • Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) across your customer portfolio.
  • CS-sourced and CS-influenced expansion pipeline and revenue.
  • Escalation resolution time and reduction in at-risk ARR.

Qualifications
  • 8+ years of progressive experience in Customer Success, Account Management, or Professional Services within enterprise B2B SaaS.
  • 3+ years in a direct people management/leadership role managing CS teams.
  • Proven experience in Cybersecurity, SecOps, Enterprise AI, or related field.
  • Demonstrated success holding NRR/GRR quota accountability for customer portfolios.
  • Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., ChurnZero, Gainsight, Totango, Planhat).
  • Strong expertise in analyzing dashboards and customer health metrics.
  • Strong analytical, communication, and executive-facing skills.
  • Ability to thrive in a fast-paced SaaS environment.
  • Strong understanding of how AI is shaping enterprise automation and customer workflows.
  • Demonstrated ability to engage and influence senior security stakeholders and communicate complex technical value propositions clearly.

The Perks of being a Swimlaner:
  • Competitive Benefits & Compensation
  • Stock Options
  • Training & Professional Development Opportunities
  • MacBook Pro
  • Great Company Culture
  • We value collaboration and innovation
  • Give-back Volunteering Opportunities

Here at Swimlane, our core focus is to Automate the World of Security, and we strive to represent our five core values in everything we do:
  • Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
  • Be a happy innovator - The hard problems are the fun problems to solve; we're excited to take on difficult challenges and find creative solutions.
  • Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
  • Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
  • Have honesty and integrity in 'all the things' - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.

What's the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative, and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries!
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Swimlane, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
The estimated On-Target Earnings (OTE) for this role range from $210,000 to $240,000 USD, comprising a base salary and variable performance compensation tied to NRR/GRR attainment.
To complete your application, please submit your resume to https://ats.rippling.com/swimlane

Apply